This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Senior Technical Support Engineer - Linux, Virtualization, SQL
in
India
.In this role, you will provide advanced technical support to enterprise clients, ensuring smooth operation of complex IT systems and applications. You will handle critical incidents, troubleshoot system-level issues, and guide customers through technical solutions with clarity and efficiency. This position requires strong expertise in Linux, virtualization, networking, and SQL, along with experience supporting cloud and SaaS environments. You will collaborate with internal teams and interact directly with customers, delivering top-tier support that enhances client satisfaction. The role offers the chance to make a tangible impact in a dynamic, globally distributed technology environment while advancing your technical skills.
Accountabilities:
- Deliver high-quality technical support to enterprise clients, handling cases through support portals and inbound calls
- Troubleshoot and resolve complex system-level issues related to Linux/Unix systems, virtualization, SQL, and cloud technologies
- Support mobile device management for Apple iOS/MacOS, Android, and Windows platforms
- Collaborate with cross-functional teams to streamline incident resolution processes
- Document solutions, create FAQs, and maintain knowledge base articles for efficient support delivery
- Manage escalations and critical system outages, providing timely communication to stakeholders
Requirements
- 7-10 years of experience in enterprise IT support or equivalent roles
- Strong proficiency in Linux/Unix systems administration, LAMP servers, networking, PKI, and virtualization
- Experience with SaaS/Cloud environments (AWS, Azure, Docker) and microservices architectures
- Enterprise support and B2B customer-facing experience
- Solid SQL database knowledge and query writing skills
- Excellent written and verbal communication skills, with ability to handle critical incidents calmly
- Bachelor's degree in Computer Science or a related technical field, or equivalent work experience
Preferred:
- Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systems
- Linux, VMware, Cisco, or Microsoft certifications (e.g., CCNA, MCTS, VCP)
- Knowledge of LDAP administration and PKI/SCEP protocols
Benefits
- Competitive salary and performance-based incentives
- Flexible remote working options
- Professional development and skill enhancement opportunities
- Exposure to global enterprise IT environments and cutting-edge technologies
- Inclusive and collaborative team culture
- Health and wellness benefits, along with work-life balance initiatives
Jobgether AI Matching Process
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our
AI-powered screening process
designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, the 3 candidates with the highest match are automatically shortlisted.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is
transparent, skills-based, and free of bias
, focusing solely on your fit for the role. Once shortlisted, your profile is shared directly with the hiring company, which manages interviews or further assessments.
Thank you for your interest!
