This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Senior Talent Finding CoordinatorJob LocationsIN-RemotePosted Date2 days ago(07/11/2025 03:06)Job ID2025-5379# of Openings1Banding3
Job Purpose
Job Purpose
This role focuses primarily on supporting high-volume candidate engagement through our ticketing system (Zendesk). The main objective is to ensure a smooth, positive candidate experience by responding to queries, troubleshooting issues, and helping candidates progress through the recruitment process.
About Delivery
Did you know that more than 7,000 languages are spoken around the world? Language defines the art of communication. It is how we connect with friends and family, and how we ultimately unlock understanding. The Delivery team offers clients access to the world's largest linguistic network, including more than 1,600 in-house translators and in excess of 29,000 freelance specialists, whose cultural and technical expertise underpin 24/7 service provision in over 80 countries.
Job Overview
Key Responsibilities
- Create and implement recruitment plans for various services and markets across the organization
- Process applications and carry out interviews for talent both for external and IH openings
- Report on vendor sourcing and onboarding results
- Deliver against set recruitment KPIs
- Liaise with internal stakeholders to fully understand recruitment needs.
- Manage and respond to candidate queries via Zendesk in a timely and professional manner.
- Provide clear guidance and assistance to candidates to help them advance through recruitment steps.
- Resolve issues, unblock delays, and maintain a positive candidate experience throughout.
- Ensure consistent, high-quality communication and follow-through on all assigned tickets.
- Work efficiently in a high-volume environment, maintaining accuracy and speed. Track and report trends in candidate queries and escalate issues where necessary.
Skills & Experience
- Proficient in English with strong written and verbal communication skills
- Prior experience in HR, recruitment coordination/support, service desk, or candidate experience teams is preferred
- Comfortable performing repetitive, process-driven tasks in a structured workflow environment
- Ability to work efficiently with large candidate volumes
- Strong organizational skills and attention to detail
- Proficient in MS Office and capable of working with data for reporting and tracking
- Reliable, systematic, proactive, and adaptable in a fast-paced setting
Life at RWS
Life at RWS
-
If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.In return, we expect all our people to live by the values that unite us:
to partner
, putting clients fist and winning together
, to pioneer
, innovating fearlessly and leading with vision and courage,
to progress
, aiming high and growing through actions and
to deliver
, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI
and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.
Recruitment Agencies:
RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.OptionsApply for this jobApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedApplication FAQsSoftware Powered by iCIMSwww.icims.com
