Senior Talent Finding Coordinator

RWS Group

3 - 5 years

3 - 7 Lacs

navi mumbai

Posted:4 days ago| Platform:

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Skills Required

coordination ticket management zendesk

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities

Create and implement recruitment plans for various services and markets across the organization
Process applications and carry out interviews for talent both for external and IH openings
Report on vendor sourcing and onboarding results
Deliver against set recruitment KPIs
Liaise with internal stakeholders to fully understand recruitment needs.
Manage and respond to candidate queries via Zendesk in a timely and professional manner.
Provide clear guidance and assistance to candidates to help them advance through recruitment steps.
Resolve issues, unblock delays, and maintain a positive candidate experience throughout.
Ensure consistent, high-quality communication and follow-through on all assigned tickets.
Work efficiently in a high-volume environment, maintaining accuracy and speed.
Track and report trends in candidate queries and escalate issues where necessary.

Skills & Experience

Proficient in English with strong written and verbal communication skills
Prior experience in HR, recruitment coordination/support, service desk, or candidate experience teams is preferred
Comfortable performing repetitive, process-driven tasks in a structured workflow environment
Ability to work efficiently with large candidate volumes
Strong organizational skills and attention to detail
Proficient in MS Office and capable of working with data for reporting and tracking
Reliable, systematic, proactive, and adaptable in a fast-paced setting

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