Senior Systems Administrator

In This Role

• Support Service Continuity NFRs (Non Functional Requirement) as part of service onboarding process.
• Manage complex project scenarios and first level escalations.
• Conduct governance checks for ACTIVE services of multiple regions.
• Lead IBMi / Data Centre Loss Role swap co-ordination for multiple regions.
• Support PMs & IT Service Owners of all major regions Globally (Europe, North America, Canada, APAC) across multiple lines of business within HSBC on service resilience (continuity) queries.
• Chair meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.
• Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.
• Adhere to team’s operating model and deliver as per delivery quality parameters of the team.
• Participate in UAT testing for changes in Scott system.
• Propose and lead ideas for process improvement and/or automation.
• Collaboratively work with India and other regional team members
  

• IT Service Continuity Management (ITSCM) – Expertise in disaster recovery (DR) and service continuity/resiliency planning.
• Cloud & Infrastrusture Resilience – Understanding of hybrid cloud, networking, and data center resilience. Knowledge of Aws/GCP/Azure would be an added advantage.
• Language Proficiency – Any experience of development work using ServiceNow, JAVA, SQL or REST APIs will be added advantage.
• Service Now – Knowledge and hands-on experience with the ServiceNow Platform is preferred.
• Incident, Change & Problem Management – ITIL-aligned incident handling, Change raise & review, post mortem analysis, and trend identification across various client services
• Regulatory & Compliance Awareness – Understanding of different controls being managed by ITSOs.
• Vendor & Third-Party Management – Working with SaaS, PaaS, and Iaas providers to ensure service resilience.
• Control & KCI Management – Ensuring compliance with agreed KCIs or control appetite/tolerance levels.