Senior System Admin - Information Technology

Job Summary

Key Responsibilities

• Assist in incident, Problem and Service request management processes to ensure rapid resolution and minimize business impact
• Oversee service request fulfilment and maintain service level agreements (SLAs)
• Oversee comprehensive IT inventory management including hardware and software assets
• Manage employee onboarding/offboarding processes including account creation, device provisioning, and access setup
  

• Provide expert-level resolution for complex laptop, desktop, and network connectivity issues
• Troubleshoot advanced hardware and software problems across diverse IT environments
• Manage and maintain Microsoft Active Directory infrastructure including user accounts, groups, and permissions
• Comprehensive knowledge of Mobile Device Management (MDM) solutions preferably SOTI
• Ensure IT network stability and resolve connectivity issues promptly
  

Required Skills And Experience

• Experience with MDM solutions, ITSM tools. Any experience Enterprise monitoring and management tools is value add
• Knowledge of cybersecurity principles and best practices
• Proven ability to analyze complex technical problems and implement effective solutions
• Strong skills in generating detailed performance reports and metrics analysis and generate comprehensive performance reports on IT service metrics
• Monitor IT service delivery processes for continuous improvement
• Extensive knowledge of ITSM tool
  

Good To Have

• Deep expertise in Microsoft Active Directory administration and management
• Advanced troubleshooting skills for laptops, desktops, and network infrastructure
• Proficiency in IT service management tools and ticketing systems
• Strong understanding of ITIL frameworks and best practices
• Experience with inventory management systems and asset tracking
  

Educational Qualifications

• Bachelor's degree in information technology, Computer Science, or related field
• ITIL certification (Foundation), Microsoft certifications (Active Directory, Office 365, etc.).
  

Location:

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