Senior Support Executive (SSE)

Job Title: Senior Support Executive (SSE)

Location: Work from Home (Occasional travel to operational areas as required)

Department: Operations

Reports To: State Business Lead

Role Summary:

The Senior Support Executive will provide operational and analytical support to state-level business teams, ensuring effective tracking of field performance, data management, collections follow-up, and smooth coordination between field teams and Head Office. The role is critical for driving seamless operations and supporting business objectives.

Key Responsibilities:

1. Field Performance Tracking

· Monitor daily, weekly, and monthly performance of field teams (Target vs Achievement, Collection follow-ups, Machine utilization, seasonal activities).

· Maintain and update dashboards and trackers, highlighting gaps and recommending corrective actions to state leadership.

2. State-Level Data Management

· Collect, validate, and consolidate sales and operational data from field teams.

· Prepare MIS reports, presentations, and summaries for state management and Head Office, ensuring accuracy and timely submission.

3. Collections Follow-Up and Tracking

· Track pending payments and credit exposure.

· Coordinate with field staff and operators for timely collections.

· Publish regular collection status reports and flag high-risk or overdue accounts to concerned managers.

4. Coordination Between Field Teams and Head Office

· Act as a central coordination point between field teams and HO functions.

· Circulate guidelines, schemes, and communication from HO to field teams and ensure compliance within timelines.

5. Implementation of New Field Instructions

· Support implementation of new policies, schemes, and digital tools in the field.

· Conduct training and hand-holding for field staff on new initiatives.

· Capture feedback from field teams and share structured inputs with HO for continuous improvement.

Qualifications & Skills:

· Education: Graduate in Agriculture, Business Administration, or related field (MBA preferred).

· Experience: 3–5 years in operations support, MIS reporting, or agri-business coordination roles.

· Skills:

o Strong analytical and data management skills.

o Proficiency in MS Excel, PowerPoint, and digital tools.

o Excellent communication and coordination abilities.

o Ability to work independently and manage multiple priorities.

Work Mode:

· Remote: Work from home occasional travel to operational areas based on business requirements.