Senior Support Executive (SSE)

Job Title: Senior Support Executive (SSE)

Location: Work from Home (Occasional travel to operational areas as required)

Department: Operations

Reports To: State Business Lead

Role Summary:

The Senior Support Executive will provide operational and analytical support to state-level business teams, ensuring effective tracking of field performance, data management, collections follow-up, and smooth coordination between field teams and Head Office. The role is critical for driving seamless operations and supporting business objectives.

Key Responsibilities:

1. Field Performance Tracking

• Monitor daily, weekly, and monthly performance of field teams (Target vs Achievement, Collection follow-ups, Machine utilization, seasonal activities).
• Maintain and update dashboards and trackers, highlighting gaps and recommending corrective actions to state leadership.

2. State-Level Data Management

• Collect, validate, and consolidate sales and operational data from field teams.
• Prepare MIS reports, presentations, and summaries for state management and Head Office, ensuring accuracy and timely submission.

3. Collections Follow-Up and Tracking

• Track pending payments and credit exposure.
• Coordinate with field staff and operators for timely collections.
• Publish regular collection status reports and flag high-risk or overdue accounts to concerned managers.

4. Coordination Between Field Teams and Head Office

• Act as a central coordination point between field teams and HO functions.
• Circulate guidelines, schemes, and communication from HO to field teams and ensure compliance within timelines.

5. Implementation of New Field Instructions

• Support implementation of new policies, schemes, and digital tools in the field.
• Conduct training and hand-holding for field staff on new initiatives.
• Capture feedback from field teams and share structured inputs with HO for continuous improvement.

Qualifications & Skills:

• Education: Graduate in Agriculture, Business Administration, or related field (MBA preferred).
• Experience: 35 years in operations support, MIS reporting, or agri-business coordination roles.

• Skills:
• Strong analytical and data management skills.
• Proficiency in MS Excel, PowerPoint, and digital tools.
• Excellent communication and coordination abilities.
• Ability to work independently and manage multiple priorities.

Work Mode:

• Remote: Work from home with