Espire Infolabs is a leading provider of technology-driven solutions for content management, digital transformation, and automation. They specialize in services such as enterprise content management, cloud computing, and customer experience solutions.
Gurugram
INR 6.0 - 15.0 Lacs P.A.
Remote
Full Time
Share CV at aishwarya.joshi@espire.com Zendesk Configuration/Implementation Expert Experience- 3+ years Duration- 6-month contract NP- Immediate- 1 week Primary Focus: Configuration, implementation, customization, and optimization of ITSM tools to align with the organization's IT service management needs. ITIL Framework: Deep understanding of ITIL concepts such as Incident Management, Change Management, Problem Management, and Service Catalogues. Business Process Mapping: Ability to translate business requirements into ITSM workflows and processes. Tool Setup & Implementation: Install and configure ITSM tools based on best practices. Design workflows and process flows for incident, change, problem, and asset management. Define and implement user roles, permissions, and access control policies. Customization & Integration: Customize forms, dashboards, reports, and workflows. Integrate ITSM tools with other enterprise applications (e.g., ERP, CRM, CMDB) through APIs or middleware. Ensure compliance with organizational standards, such as ITIL (Information Technology Infrastructure Library). Automation & Optimization: Automate repetitive tasks using scripting or automation tools. Design and implement SLA (Service Level Agreement) rules and escalation policies. Continuously optimize the system for performance, scalability, and usability. Maintenance & Upgrades: Perform routine tool upgrades and patch installations. Monitor system health, troubleshoot any issues that arise. Manage backups and recovery procedures for ITSM data. User Training & Support: Develop training materials and conduct workshops for end users. Provide second or third-tier support for ITSM-related issues. Reporting & Metrics: Configure custom reports and dashboards to monitor key performance indicators (KPIs) such as resolution times, SLA compliance, and system uptime. Analyze trends and data to provide insights into IT operations and suggest improvements. Technical Skills: ITSM Tools: Strong knowledge of one or more ITSM platforms
Gurugram
INR 8.0 - 18.0 Lacs P.A.
Remote
Full Time
Key Responsibilities: Develop and deploy automation solutions using UiPath Studio, Orchestrator, and Robot. Collaborate with business and technology teams to analyze and understand business process requirements. Design technical automation solutions that are scalable, robust, and aligned with industry best practices. Perform end-to-end development, including unit testing, and debugging. Manage and monitor deployed bots using UiPath Orchestrator. Ensure proper version control and documentation. Troubleshoot and resolve issues in existing automation workflows. Work with IT for infrastructure setup, security compliance, and production deployment. Participate in code reviews and provide guidance to junior developers (applicable for Sr. Dev role). Required Skills: Strong proficiency in UiPath Studio, UiPath Orchestrator, and REFramework. Experience with selectors, data scraping, Excel/Outlook activities, queues, citrix/virtual environments, and UI automation. Good knowledge of VB.NET/C#/Python scripting within UiPath. Familiarity with REST/SOAP APIs and database queries (SQL). Understanding of RPA best practices, governance, and security. UiPath certifications (e.g., UiPath Certified Advanced RPA Developer) are a strong plus.
Gurugram
INR 12.0 - 22.0 Lacs P.A.
Hybrid
Full Time
Espire is looking for a strong Salesforce developer with service & community cloud. Role: Salesforce Developer Location: Gurgaon Desired Industry Experience: 3 + Years Relevant Experience: Strong in SFDC with development experience. Role Description: Minimum 3+ years of experience in Force.com development with strong focus on Apex and Visualforce. Extensive experience in LWC and aura/lightening. Salesforce communities/service cloud. Integration Experience in writing & implementing APIs (Soap/ REST/ Web services) and integration tools (web API). Experienced in using data migration solutions (Apex Data Loader, DB Amp etc.). Proven skills in integrating JavaScript, jQuery, Javascript and AJAX based functionalities. Must have exposure to advanced structure programming (Apex, force.com, Java/ .net). Must have experience in using Triggers, Components, Classes, Workflows, Approvals, Reports and Dashboards. Experience in building Salesforce custom lightning components. Extensive understanding of agile (SCRUM) and Jira. Desired/Good-to-Have Certification Salesforce Certified Platform Developer I, App Builder, Sales Cloud Consultant, Service Cloud Consultant Devops experience (CI/CD) Automation experience (gearset, testgen etc.) Ability to lead the team and resolve technical blockers Analytical approach to understanding requirements and interfacing with client Excellent communication skills Shift Time: UK Shifts (1 PM to 10 PM) Interested candidates may share their resume on richa.singh@espire.com.
Gurugram
INR 12.0 - 22.0 Lacs P.A.
Hybrid
Full Time
Job Details Role: Senior Systems Administrator- O365 Location: Gurgaon (Hybrid) Desired Industry Experience: 8+ Years Relevant Experience: O365, SharePoint, Migration Role Description: We seek a skilled Senior IT Migration Specialist with expertise in executing large-scale migration projects, managing Microsoft environments, and automating processes. The ideal candidate will have hands-on experience in system migrations, advanced-level support for IT systems, and scripting expertise in PowerShell. Key Responsibilities: Strong knowledge of Microsoft technologies. Active Directory, Entra, SharePoint , 365 , Windows 10/11, Intune, Application packaging (Intune), DevOps pipeline. Active Directory Administration Intune Device Management Scripting skills (PowerShell) Azure administration Desired skills: Experience working in a fast-paced environment under pressure Excellent communication and interpersonal skills, both verbal and written communication Willing to work in UK shift. Exceptional organization &, time keeping, and ownership, with the ability to meet deadlines. Flexibility to travel regularly to support/visit remote sites. Ability to work independently and as part of a team. Advanced troubleshooting and multi-tasking skills. Level 3/4 Technical support. Interested candidates may share their resume on richa.singh@espire.com.
Gurugram
INR 8.0 - 18.0 Lacs P.A.
Hybrid
Full Time
Key Responsibilities: Design, develop, deploy, and maintain custom SharePoint solutions and workflows. Configure and manage SharePoint sites, lists, libraries, content types, permissions, and web parts. Create forms and automate processes using Power Automate, PowerApps, and SharePoint Designer. Work with business teams to gather requirements, understand needs, and develop appropriate SharePoint-based solutions. Support migration projects from legacy systems to SharePoint Online or newer versions. Manage user permissions and security groups within SharePoint. Monitor system performance, troubleshoot issues, and coordinate with vendors if needed. Maintain documentation related to configurations, customizations, processes, and procedures. Provide training and support to end users as necessary. Collaborate with IT teams to ensure SharePoint aligns with overall digital workplace strategies. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 3+ years of hands-on experience in SharePoint Online Strong experience with Microsoft Power Platform: Power Automate (Flow), PowerApps, and Power BI (basic reporting). Proficiency in SharePoint Framework (SPFx), JavaScript, ReactJS, HTML5, CSS3, and REST APIs. Solid understanding of SharePoint permissions model and governance best practices. Experience with integrating SharePoint with external data sources (e.g., SQL Server, other APIs). Familiarity with Microsoft Teams, OneDrive for Business, and broader Office 365 ecosystem. Good problem-solving and analytical skills. Excellent communication and documentation skills. Preferred Skills: Experience with ShareGate, Metalogix, or other SharePoint migration tools. Basic experience with Azure services related to SharePoint (e.g., Azure AD, Logic Apps). Certification in Microsoft 365 (e.g., MS-600, MS-900) is a plus. If interested, please share resumes on sonali.khemka@espire.com
Noida, Gurugram, Delhi / NCR
INR 30.0 - 45.0 Lacs P.A.
Hybrid
Full Time
Salesforce COE- Practice Lead Location- Gurugram (Hybrid) Job Description: Implement a GTM technology strategy and development roadmap that aligns with organizational objectives Work with the Sales and Delivery team to develop customer demonstrations and prototypes. Responsible to grow Salesforce Practice and Support Salesforce Global customers Anticipate customer needs and identify appropriate alternative solutions - offer multiple potential solutions along with their pros and cons. Provide technical support in sales calls, solution presentations, and assist the Salesforce Sales Team in understanding customer requirements. Identify, create and maintain re-usable assets, accelerators, frameworks that can be used across multiple delivery engagements as well as proposals. Provide input for Salesforce RFI and RFP responses, including the effort estimate, project resourcing, timeline, implementation methodology and solution components. Participated in Salesforce discovery and scope sessions with clients. Support 'proof of concept' engagements to help customers evaluate our capabilities. Contribute to estimations, proposals, and SOW creation. Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem. Achievement of utilization targets and booking targets. Responsible to maintain and grow Salesforce Global partnership and required certifications. Required: Prior years of experience in Practice growth support and GTM area or related roles, with significant experience in a leadership and Technical Salesforce Solution specialist. Relevant years of hands-on implementation experience in Salesforce Sales, Service, Clouds, and experience of supporting RFPs, proposals, estimations, implementation planning etc. Hands-on expertise in using Data Cloud and Einstein 1 platform, Good Exposure on AI capabilities. Functional understanding of Salesforce CPQ, Commerce Marketing clouds. Hands-on experience developing solutions, demos, POCs using Salesforce applications and tech platform (Force.com) Proficiency in architecture and integration with other enterprise systems. Ability to drive practice revenue growth through strategic application of technology. Strong cross-functional collaboration experience, working with Sales, Delivery and Vertical teams. Exceptional communication skills and the ability to present strategies to senior leadership. Experience managing relationships with 3rd-party vendors and contractors to align and ensure accountability on GTM system initiatives Highly motivated to continuously improve GTM processes and technology. Understanding of the Lead-to-Revenue (Lead-to-Quote, Quote-to-Cash, CPQ) processes.
Gurugram
INR 7.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Roles and Responsibilities Coordinate and facilitate end to end technical/Software training activities for internal employees Partner with business leaders to assess team skills gaps and implement targeted training programs for various experience levels Identify internal and external trainers for different technical/software trainings Develop and use metrices to evaluate training effectiveness and impact on business performance, preparing data driven insights Monitor and evaluate existing training programs effectiveness, success and ROI periodically and report on them Utilize multiple online training platforms for different trainings. Prepare reports for each learning program, database and training records. Revising, modifying, and updating training materials. Manage training budget Desired Candidate Profile Should have 7+ years of experience in Training and competency development Should have experience of coordinating software trainings for different level of employees Location: Gurgaon Excellent communication skills are a must Should be willing to work from office
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 10.0 - 15.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : Salesforce, Apex, VisualForce, Triggers, Integration, Service Cloud Should have extensive experience of building and managing applications on force.com platform Should have experience in Customization and Configuration Should have experience in Apex and Visualforce Should have good experience of working in Salesforce Sales/Service Cloud Should have experience developing software solutions, including coding, testing and deployment Should have experience of designing and maintaining public APIs Should have experience in doing deployments creating change sets, taking backups, doing an end to end deployment Should have experience/exposure of Integration Should be comfortable working in a team and as an Individual contributor Certification in Salesforce will be a plus Should have good written and verbal communication skills Should be OK to travel onsite as per the project/client requirement
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : Salesforce, LWC, Aura, API, Apex Extensive experience in LWC and aura/lightening. Salesforce communities/service cloud. Integration Experience in writing implementing APIs (Soap/ REST/ Web services) and integration tools (web API). Experienced in using data migration solutions (Apex Data Loader, DB Amp etc.). Proven skills in integrating JavaScript, jQuery, JavaScript, and AJAX based functionalities. Must have exposure to advanced structure programming (Apex, force.com, Java/ .net). Must have experience in using Triggers, Components, Classes, Workflows, Approvals, Reports and Dashboards. Experience in building Salesforce custom lightning components. Extensive understanding of agile (SCRUM) and Jira. Desired/Good-to-Have: Certification Salesforce Certified Platform Developer I, App Builder, Sales Cloud Consultant, Service Cloud Consultant Devops experience (CI/CD). Automation experience (gearset, testgen etc.). Ability to lead the team and resolve technical blockers. Analytical approach to understanding requirements and interfacing with client. Excellent communication skills.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 9.0 - 13.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : IBM Sterling, OMS, Java, Microservices, Springboot Strong proficiency in Java programming language and object-oriented design. Experience with IBM Sterling B2B Integrator (SBI), Sterling Order Management (OMS), or other IBM Sterling applications. Experience with integration technologies such as Web Services, SOAP, REST, and EDI. Knowledge of relational databases (SQL Server, Oracle, etc.) and the ability to write complex SQL queries. Familiarity with version control systems such as Git or SVN. Solid understanding of software development principles and methodologies (e.g., Agile). Ability to troubleshoot and resolve complex technical issues.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : L2 Support, WMS, TMS Supports single business/technical applications. (run maintain activities). May be involved in the installation and tuning of modifications, as well as archiving data. Generally, this position has light programming skills in the appropriate language to develop necessary work arounds Provide on-call support for assigned functional areas on regular basis. Ability to accommodate flexible work schedules to meet support levels for globally deployed applications. Able to complete daily activities with minimal supervision related to prioritization and expected delivery. Works directly with Business and other IT teams to understand, diagnose and resolve requests for assistance. Understands compliance and regulatory rules, ensures compliance as directed by manager. Demonstrates comprehension of complex tools and systems. Participate in tuning, monitoring, and testing of applications. Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems. Ability to participate within the broader IT organization to address business requests. May be involved in projects and change requests, supporting technical activities. Specialist Knowledge Skills: Knowledge of IT Operating Procedures and Teams. Good level of expertise in functional domain or technology. Operating System - Unix/Linux, Windows. Unix sh scripting, Basic SQL scripting. Good level of numeracy. Good analytical and problem-solving skills. Ability to monitor, understand and react to key performance indicators related to the functional areas. Working knowledge of Microsoft Office Suite.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 11.0 - 15.0 Lacs P.A.
Work from Office
Full Time
BE/ B. Tech/ MCA Relevant Experience : Strong knowledge of IT infrastructure components, networks, servers, storage, databases virtualization technologies Service Delivery Management: Manage the delivery of infrastructure shared services, including network, servers, storage, databases, and other IT infrastructure components. Ensure that services are delivered by SLAs, industry best practices, and organizational standards. Team Management: Lead and mentor a team of infrastructure professionals, including system administrators, network engineers, and support staff. Set clear objectives, provide guidance, and conduct regular performance evaluations. Foster a positive work environment that promotes collaboration and professional growth SLA Compliance: Monitor and enforce adherence to SLAs, ensuring that service delivery meets agreed-upon performance metrics. Proactively address any deviations, identify root causes, and implement corrective actions to maintain high service levels Stakeholder Management: Collaborate with internal stakeholders, such as business units, project managers, and IT leadership, to understand their infrastructure requirements and align service delivery accordingly. Establish and maintain strong relationships, ensuring that customer expectations are met or exceeded Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery efficiency, quality, and customer satisfaction. Identify opportunities for process optimization, automation, and cost reduction. Implement best practices and leverage new technologies to improve service delivery Risk and Issue Management: Identify and mitigate potential risks and issues that may impact service delivery. Develop contingency plans and escalate critical incidents as needed. Ensure compliance with security and compliance requirements in infrastructure operations Budget and Resource Management: Collaborate with the IT leadership team to develop and manage the infrastructure shared services budget. Optimize resource allocation to ensure effective service delivery within allocated budgets Vendor Management: Collaborate with vendors and external service providers to ensure seamless integration and delivery of outsourced infrastructure services. Monitor vendor performance, negotiate contracts, and address any service-related issues Reporting and Documentation: Prepare regular reports and metrics related to service delivery, SLA performance, resource utilization, and operational efficiency. Maintain accurate documentation of infrastructure configurations, processes, and procedures Industry Awareness: Stay updated on emerging trends, technologies, and best practices in infrastructure management. Share knowledge and promote the adoption of innovative solutions to improve service delivery and operational efficiency Open to work in UK Shift
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 9.0 - 14.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : Boomi, EDI 7+ Years of hands-on, full lifecycle software development experience developing and maintaining large scale production integration using Dell Boomi. Strong experience building Boomi processes, managing/deploying/supporting APIs, and leveraging common frameworks such as message queuing, caching, API management, complex mapping, and scripting (JavaScript, Groovy). Experience working with technologies like SOAP, REST, XML, XSLT, WSDL, XSD, JSON. Experience working with JavaScript, Java/Groovy, or any programming language. Good understanding of databases like MySQL / PostgreSQL. Integration experience with at least 2-3 systems such as Salesforce, NetSuite, ServiceNow, Microsoft Dynamics, SuccessFactors, ADP, Concur and custom software applications. Must: Boomi Integration Associate/Professional Developer Certification. Open to work in UK Shift. Shift Time: UK Shift (1:00 PM - 10:00 PM IST).
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 11.0 - 16.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : Managed Services, Delivery Management, KPI, PL, Project Management Ensure the effective delivery of services to clients by managing resources, processes, and service delivery teams. Monitor and report on key performance indicators (KPIs) and service-level agreements (SLAs), ensuring performance is in line with agreed expectations. Act as the primary point of contact for clients regarding service-related issues, incidents, and escalations. Coordinate with other internal teams (technical, operations, etc.) to ensure service delivery meets client requirements. Develop and maintain strong relationships with key client stakeholders. Proactively communicate with clients to ensure they are satisfied with services and to identify areas for improvement. Conduct regular service reviews with clients to understand their needs and ensure continuous improvement. Manage, lead, and develop the service delivery team, ensuring they have the necessary skills and resources to perform effectively. Conduct performance reviews, provide training, and ensure alignment with the company's goals.v Foster a collaborative and customer-focused culture within the service delivery team. Identify areas for improvement in service delivery processes and drive changes to enhance efficiency, quality, and client satisfaction. Work with internal teams to improve operational practices and ensure continuous service improvement (CSI). Monitor the service delivery budget and ensure that services are delivered cost-effectively without compromising on quality. Allocate resources effectively across different projects and tasks to meet client needs and timelines. Strong understanding of IT services and delivery frameworks (e.g., ITIL). Excellent communication and interpersonal skills. Problem-solving and analytical skills. Strong leadership abilities, with experience managing cross-functional teams. Ability to manage multiple priorities in a fast-paced environment. Experience with project management tools and service management software. Proficiency in Microsoft Office Suite and reporting tools.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 11.0 - 15.0 Lacs P.A.
Work from Office
Full Time
BE/ B. Tech/ MCA Relevant Experience : .Net, MVC, .NetCore, Azure 7+ years of experience in software development using MVC, .Net 4.x, and .Net Core. Proficiency in SQL Server, including T-SQL and basic administrative tasks. Experience with Azure DevOps and CI/CD pipeline implementation. PowerShell scripting experience is good to have. Experience with containerization technologies such as Kubernetes (k8s) and Docker is good to have. Knowledge of PaaS deployment strategies. Experience with IIS deployment and configuration via pipelines. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work effectively in a collaborative environment. Open to work in the UK shift.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 14.0 - 18.0 Lacs P.A.
Work from Office
Full Time
B.E. / B.Tech / MCA Relevant Experience : Azure Cloud, Azure Architect Role Description: We are looking for an experienced and visionary Azure Architect to lead the design, implementation, and optimization of enterprise-level Azure solutions. The ideal candidate will have a deep understanding of Azure infrastructure, enterprise solution design, network interfaces, and architecture capabilities. This role requires strategic planning, hands-on expertise, and a focus on delivering secure, scalable, and cost-efficient cloud solutions. Technical Competencies: Comprehensive Knowledge of Infrastructure Services: Windows Servers, Linux Servers, Networking Firewall Security and Web Application Firewalls Storage Solutions Automation using MS-DOS and PowerShell Azure Infrastructure Management Expertise: Enterprise-level Resource Provisioning and Management Advanced Networking and Connectivity Design Identity and Access Management (IAM) for secure operations Backup, Disaster Recovery, and High Availability solutions Security, Compliance, and Governance Policies Cost Management and Performance Optimization Automation and Scripting for scalable deployments Patch Management and Continuous Updates. Required Skills: Expertise in Azure Resource Manager (ARM), Virtual Machines, Azure Networking, Storage Accounts, and Databases. Proficiency in scripting and automation (PowerShell, Azure CLI, or Python). Experience with infrastructure-as-code tools such as Terraform or Bicep. Strong understanding of Azure monitoring tools (Azure Monitor, Log Analytics, Application Insights). In-depth knowledge of Azure Security (Azure AD, IAM, Security Centre). Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes on AKS) is a plus.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 30.0 - 35.0 Lacs P.A.
Work from Office
Full Time
Academic Qualifications : B.E. / B.Tech / MCA Relevant Experience : End to end service delivery, client management, with at least 5 years in a leadership role Role Description: Highly motivated and experienced Software Service Delivery Leader to oversee and optimize the delivery of software services to our clients. This role ensures exceptional service performance, client satisfaction, and operational excellence across all delivery functions. Familiarity with ITIL practices; certifications like ITIL, PMP, or Scrum Master are advantageous. Service Delivery Management: Lead end-to-end delivery of software services across client engagements. Ensure all services meet or exceed agreed SLAs, KPIs, and client expectations. Implement service delivery best practices to ensure consistent and scalable execution. Define and track performance metrics to drive service excellence. Client Stakeholder Engagement: Serve as the primary point of contact for client delivery issues and escalations. Build and nurture strong client relationships through proactive communication. Manage expectations, report on service performance, and present delivery insights to stakeholders. Collaborate with Sales, Account Management, and Support teams to ensure alignment. Team Leadership People Management: Lead and mentor a team of service delivery managers, engineers, or technical leads. Drive team development through training, coaching, and performance management. Plan resource allocation to meet current and future demand. Promote a high-performance culture of accountability, ownership, and collaboration. Continuous Improvement Innovation: Identify and implement improvements to processes, tools, and delivery frameworks. Conduct root cause analyses on recurring issues and drive corrective actions. Leverage client feedback and internal insights to enhance service quality. Stay current with technology trends and delivery methodologies to keep offerings competitive. Technical Oversight Process Governance: Work closely with Engineering, QA, DevOps, and Support to ensure cohesive delivery. Oversee incident and problem management, ensuring timely resolution and communication. Establish governance models for monitoring service quality, change control, and compliance. Support software release planning and ensure alignment with client impact and readiness. Strategic Planning Reporting: Contribute to long-term delivery strategy, budget planning, and resource forecasting. Report on delivery performance, operational metrics, and improvement initiatives to leadership. Drive delivery-related initiatives that align with business goals and client success.
Gurugram
INR 7.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities 1. Responsible for project facilitation handling day to day queries of project managers related to quality processes 2. Responsible and accountable of flagging process issues /risks/ impact on projects as an outcome of project reviews/ audits 3. Experienced in planning and execution of Internal quality audits to ensure process compliance at all time 4. Manage external audits such as ISO 9001, ISO 27001, CMMI, etc as applicable and assigned, for the organization 5. Conducts Training to create quality awareness across all levels 6. Brings in (introduces) quality improvement processes across the organization by working with teams 7. Defines the relevant processes for the organization and aligns the same to the chosen quality framework and standards, as and when required 8. SEPG experience would be added advantage 9. Able to mentor and guide teams reporting to him/her Preferred candidate profile 1. Good experience of process definition and Implementation for various development lifecycle like Agile and Waterfall 2. Perform Metrics analysis- involvement needed from data collection to data analysis and communicating results to senior management 3. Soft skills- Team player, Good communication, positive attitude
Singapore, Gurugram
INR 20.0 - 35.0 Lacs P.A.
Work from Office
Full Time
We are looking for an experienced candidate in Enterprise market data with good Banking domain exposure. Role - Enterprise market Data Location - Gurgaon/ Remote Onsite travel to Singapore Domain Exposure - Banking Overview: The bank is seeking an experienced System Analyst to join its derivatives development team. The role involves leading the development of Enterprise Market Data Services across Treasury, Risk, Financial, Wholesale, and Retail banking functions. Key Responsibilities: Design and implement an Enterprise Data Management (EDM) system for Market and Referential Data. Work with data vendors like Bloomberg, Reuters, and Super-D. Develop architecture for data acquisition, transformation, and distribution across asset classes (Equities, FX, Commodities, etc.). Lead data modeling and distribution using tools like NeoXam DataHub or Markit. Coordinate with vendors and internal teams for implementation and deployment. Ensure compliance with internal change control and security protocols. Required Skills: Strong experience in Market Data Domain and Enterprise Architecture. Hands-on experience with EDM tools (NeoXam DataHub, Markit, etc.). Ability to lead a team and manage senior vendor relationships. Strong understanding of capital markets and asset classes. Familiarity with Python and data analytics tools is a plus.
Gurugram
INR 15.0 - 30.0 Lacs P.A.
Work from Office
Full Time
Role - Salesforce Location - Hybrid - Gurgaon / Remote Experience - 7+ years Job Summary: We are seeking highly skilled Salesforce Lead Developers with strong hands-on experience in Service Cloud , Einstein for Service for Service , and Agent Console (Agent Workspace) . The ideal candidates will lead technical design, development, integration, and enhancements for customer service initiatives, working closely with business and technical stakeholders. Key Responsibilities: Lead the design, development, and implementation of Salesforce Service Cloud solutions including Case Management, Omnichannel, Knowledge Base, and CTI integration. Architect and develop advanced solutions leveraging Salesforce Einstein Bots , Einstein Case Classification , Einstein Article Recommendations , and Next Best Action features. Customize and enhance Agent Console /Agent Workspace to optimize the agent experience (screen flows, macros, quick actions, guided setups). Build and maintain Lightning Components (LWC), Apex Classes, Triggers, Flows, and Process Builders. Integrate Salesforce with external systems using REST/SOAP APIs, Mulesoft (if applicable). Conduct code reviews, enforce best practices, and guide junior developers. Collaborate with Product Owners, Architects, Admins, and QA to deliver scalable solutions. Participate in technical workshops, solution design discussions, and sprint planning ceremonies. Create technical documentation, deployment scripts, and maintain version control standards. Ensure solutions align with Salesforce governance, security, and architecture best practices. Technical Skills Required: Extensive experience with Salesforce Service Cloud setup, configuration, and optimization. Strong expertise in Einstein for Service (Bots, Article Recommendation, Case Classification). Deep knowledge of Agent Console/Agent Workspace customization. Proficiency in Apex (Classes, Triggers, Batch, Schedulers), Lightning Web Components (LWC) , and Visualforce . Hands-on experience in Salesforce Flows , Omnichannel Setup , Macros , Quick Text . Experience integrating Salesforce with third-party systems via REST/SOAP APIs . Understanding of Salesforce DX , Git based version control, and DevOps pipelines (Gearset, Copado preferred). Knowledge of Data Migration using Data Loader, Workbench, or APIs. Good understanding of Salesforce Security (Profiles, Roles, Permission Sets, Shield).
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