Job
Description
Role - Salesforce Location - Hybrid - Gurgaon / Remote Experience - 7+ years Job Summary: We are seeking highly skilled Salesforce Lead Developers with strong hands-on experience in Service Cloud , Einstein for Service for Service , and Agent Console (Agent Workspace) . The ideal candidates will lead technical design, development, integration, and enhancements for customer service initiatives, working closely with business and technical stakeholders. Key Responsibilities: Lead the design, development, and implementation of Salesforce Service Cloud solutions including Case Management, Omnichannel, Knowledge Base, and CTI integration. Architect and develop advanced solutions leveraging Salesforce Einstein Bots , Einstein Case Classification , Einstein Article Recommendations , and Next Best Action features. Customize and enhance Agent Console /Agent Workspace to optimize the agent experience (screen flows, macros, quick actions, guided setups). Build and maintain Lightning Components (LWC), Apex Classes, Triggers, Flows, and Process Builders. Integrate Salesforce with external systems using REST/SOAP APIs, Mulesoft (if applicable). Conduct code reviews, enforce best practices, and guide junior developers. Collaborate with Product Owners, Architects, Admins, and QA to deliver scalable solutions. Participate in technical workshops, solution design discussions, and sprint planning ceremonies. Create technical documentation, deployment scripts, and maintain version control standards. Ensure solutions align with Salesforce governance, security, and architecture best practices. Technical Skills Required: Extensive experience with Salesforce Service Cloud setup, configuration, and optimization. Strong expertise in Einstein for Service (Bots, Article Recommendation, Case Classification). Deep knowledge of Agent Console/Agent Workspace customization. Proficiency in Apex (Classes, Triggers, Batch, Schedulers), Lightning Web Components (LWC) , and Visualforce . Hands-on experience in Salesforce Flows , Omnichannel Setup , Macros , Quick Text . Experience integrating Salesforce with third-party systems via REST/SOAP APIs . Understanding of Salesforce DX , Git based version control, and DevOps pipelines (Gearset, Copado preferred). Knowledge of Data Migration using Data Loader, Workbench, or APIs. Good understanding of Salesforce Security (Profiles, Roles, Permission Sets, Shield).
