10 Einstein Jobs

What we re looking for: Bachelors or Master s degree in Computer Science, Information Technology, Business or related field with 6+ years of experience directly managing a technical team, ideally focused on Salesforce.com and related integrations. 8+ years experience building Go-to-Market solutions with out-of-the-box Salesforce platform features and configurations, custom development, extensions, and integrations. Salesforce Expertise: Hands-on experience with Salesforce development and architecture design, including integration, authentication, and security In-depth knowledge of Salesforce products and strong technical expertise with configuration/development on Sales Cloud and Service Cloud. Experience with CPQ, Einstein, Experience Cloud, LeanData, and Marketo is a strong plus. Passionate about motivating a cross-functional Go-to-Market product team of developers, administrators and system analysts to deliver strategic business value. Experience leading teams in an Agile environment with Scrum and SAFe methodologies. Familiarity with Salesforce release, pipeline management, test automation, and CI/CD processes is a plus. Training and certifications in Salesforce.com, Project Management and Agile/Scrum are a plus.

As the Manager of Salesforce and Go-to-Market Systems at our Pune, India office, you will utilize your expertise in implementing Go-to-Market technical processes and managing Salesforce.com delivery teams. Collaborating with various business stakeholders, you will be responsible for delivering critical Go-to-Market processes and automations in partnership with our Business Technology, Revenue Operations, and Data teams. Leading a high-performing team, you will oversee the design, development, configuration, and administration of Salesforce.com and related systems to achieve strategic business objectives. Your key responsibilities will include partnering with key GTM stakeholders to deliver exceptional quality results, managing team performance, staying updated on Salesforce.com products and industry trends, managing ambiguity effectively, and ensuring a positive and innovative environment. You will be actively involved in the software development lifecycle in an Agile environment, emphasizing innovation and teamwork. To qualify for this role, you should hold a Bachelor's or Master's degree in Computer Science, Information Technology, Business, or a related field with at least 6 years of experience managing technical teams focused on Salesforce.com. Additionally, you should have a minimum of 8 years of experience in building Go-to-Market solutions using Salesforce platform features, custom development, and integrations. Expertise in Salesforce development and architecture design, along with knowledge of Salesforce products such as Sales Cloud and Service Cloud, is essential. Experience with CPQ, Einstein, Experience Cloud, LeanData, and Marketo is advantageous. Ideal candidates will be passionate about motivating cross-functional teams, possess experience in Agile environments with Scrum and SAFe methodologies, and have familiarity with Salesforce release management, test automation, and CI/CD processes. Training and certifications in Salesforce.com, Project Management, and Agile/Scrum are considered a plus. At Procore, we value our employees and offer a comprehensive range of benefits and perks to support your growth and well-being. Our cloud-based construction management software is revolutionizing the industry, and we are dedicated to fostering a culture of ownership, innovation, and continuous learning. Join us at Procore and be part of a team that is shaping the future of construction technology.,

As a Salesforce Developer at Procore, you will be a part of the Business Systems team responsible for the architecture, development, administration, and maintenance of the Salesforce.com ecosystem. This role offers you a significant opportunity to create solutions that underpin the core operations of the business. Reporting to the Manager GTM Systems and based in the Pune Procore office, we are seeking candidates who can join us promptly. Your responsibilities will include designing and developing intricate Salesforce.com applications and integrations for Sales Cloud and Service Cloud using both declarative and programmatic logic such as Flow, Apex, LWC, VisualForce, JavaScript, and other technologies. You will be expected to drive innovation by introducing new tools, techniques, and integration processes to enhance the reliability and maturity of Procore's Business Systems platforms. Continuous learning and sharing of software engineering and Force.com best practices, staying abreast of industry trends, emerging technologies, and automation strategies will be crucial aspects of your role. Collaboration with various levels of the technical team and partners to assess technical solutions and design trade-offs will be essential in this Agile environment that thrives on innovation and teamwork. The ideal candidate will hold a Bachelor's degree in Computer Science, Information Technology, or a related technical field. Advanced Salesforce certifications would be advantageous. You should possess 4-6 years of experience with a deep expertise in software engineering, object-oriented languages and design principles, Salesforce administration, configuration, and Force.com technologies. Your technical aptitude and development proficiency in Salesforce Sales Cloud and Service Cloud are key requirements. Experience with Salesforce CPQ, Advanced Approvals, Advanced Currency, Ironclad, DocuSign, Einstein, Experience Cloud, LeanData, Certinia, Salesforce Voice, Salesforce Shield, Impartner PRM, SFDC SOQL, Marketo would be beneficial. A problem-solving mindset, strong software design and implementation skills, excellent written and verbal communication abilities, and the capacity to excel in a fast-paced environment with attention to detail, organizational skills, motivation, and deadline-driven productivity are sought for this role. Hands-on familiarity with DevOps tools and technologies like GIT, along with experience in Salesforce release, pipeline management, and CI/CD processes, is considered a plus. Procore invests in its employees by offering a comprehensive range of benefits and perks to support personal growth and well-being. From generous paid time off and healthcare coverage to career development programs, we aim to empower you to reach your full potential. Procore Technologies is at the forefront of building the software that shapes the world. Our cloud-based construction management software enables clients to construct skyscrapers, hospitals, retail centers, airports, housing complexes, and more efficiently. At Procore, we have fostered a culture that encourages ownership of work, provides resources to explore new ideas, and prioritizes employee feedback. Visit Glassdoor to gain insights into what our employees say about their experience at Procore. To be informed about new roles at Procore and stay connected, consider joining our Talent Community. If you require alternative methods of applying for employment due to a disability, please contact our benefits team to discuss reasonable accommodations.,

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Solution Design and Implementation Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI Ensure seamless, omnichannel customer and agent experiences Leadership and Team Management Lead and mentor a team of Salesforce practitioners Enforce adherence to Salesforce best practices across delivery Guide junior team members in technical and functional solutioning Pre-Sales and Client Engagement Participate in pre-sales meetings and provide strategic input in sales opportunities Lead solution workshops and gather business requirements Prepare proposals, estimates, and present tailored Salesforce solutions to clients Project Delivery and Execution Oversee design, build, and run phases of Salesforce projects Validate project resources based on technical and functional requirements Lead demos, UAT, and architecture assessments with clients Manage configurations, customizations, user setup, and data mapping Integrate Salesforce with other enterprise systems using APIs and middleware Leverage Einstein and Gen AI capabilities for intelligent automation Industry Expertise Apply industry-specific knowledge to design tailored Salesforce solutions Ensure solutions align with industry compliance and regulatory requirements Stay informed on Salesforce Industry Cloud developments Innovation and Continuous Improvement Monitor Salesforce updates and releases to suggest enhancements Drive innovation by designing creative, AI-driven, and scalable solutions Train end-users, clients, and project teams on implemented functionalities Documentation and Knowledge Transfer Develop and maintain comprehensive documentation of solution designs and implementations Ensure knowledge transfer through clear documentation and client training Qualifications: Experience 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations 10+ years of experience in enterprise software applications Proven expertise in Salesforce Service Cloud with strong contact center implementation experience Industry experience in sectors such as finance, healthcare, retail, or technology Familiarity with Salesforce Einstein, AI-driven insights, and automation Education Bachelor's degree in Computer Science, Information Technology, or a related field

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Solution Design and Implementation Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI Ensure seamless, omnichannel customer and agent experiences Leadership and Team Management Lead and mentor a team of Salesforce practitioners Enforce adherence to Salesforce best practices across delivery Guide junior team members in technical and functional solutioning Pre-Sales and Client Engagement Participate in pre-sales meetings and provide strategic input in sales opportunities Lead solution workshops and gather business requirements Prepare proposals, estimates, and present tailored Salesforce solutions to clients Project Delivery and Execution Oversee design, build, and run phases of Salesforce projects Validate project resources based on technical and functional requirements Lead demos, UAT, and architecture assessments with clients Manage configurations, customizations, user setup, and data mapping Integrate Salesforce with other enterprise systems using APIs and middleware Leverage Einstein and Gen AI capabilities for intelligent automation Industry Expertise Apply industry-specific knowledge to design tailored Salesforce solutions Ensure solutions align with industry compliance and regulatory requirements Stay informed on Salesforce Industry Cloud developments Innovation and Continuous Improvement Monitor Salesforce updates and releases to suggest enhancements Drive innovation by designing creative, AI-driven, and scalable solutions Train end-users, clients, and project teams on implemented functionalities Documentation and Knowledge Transfer Develop and maintain comprehensive documentation of solution designs and implementations Ensure knowledge transfer through clear documentation and client training Qualifications: Experience 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations 10+ years of experience in enterprise software applications Proven expertise in Salesforce Service Cloud with strong contact center implementation experience Industry experience in sectors such as finance, healthcare, retail, or technology Familiarity with Salesforce Einstein, AI-driven insights, and automation Education Bachelor's degree in Computer Science, Information Technology, or a related field

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Role - Salesforce Location - Hybrid - Gurgaon / Remote Experience - 7+ years Job Summary: We are seeking highly skilled Salesforce Lead Developers with strong hands-on experience in Service Cloud , Einstein for Service for Service , and Agent Console (Agent Workspace) . The ideal candidates will lead technical design, development, integration, and enhancements for customer service initiatives, working closely with business and technical stakeholders. Key Responsibilities: Lead the design, development, and implementation of Salesforce Service Cloud solutions including Case Management, Omnichannel, Knowledge Base, and CTI integration. Architect and develop advanced solutions leveraging Salesforce Einstein Bots , Einstein Case Classification , Einstein Article Recommendations , and Next Best Action features. Customize and enhance Agent Console /Agent Workspace to optimize the agent experience (screen flows, macros, quick actions, guided setups). Build and maintain Lightning Components (LWC), Apex Classes, Triggers, Flows, and Process Builders. Integrate Salesforce with external systems using REST/SOAP APIs, Mulesoft (if applicable). Conduct code reviews, enforce best practices, and guide junior developers. Collaborate with Product Owners, Architects, Admins, and QA to deliver scalable solutions. Participate in technical workshops, solution design discussions, and sprint planning ceremonies. Create technical documentation, deployment scripts, and maintain version control standards. Ensure solutions align with Salesforce governance, security, and architecture best practices. Technical Skills Required: Extensive experience with Salesforce Service Cloud setup, configuration, and optimization. Strong expertise in Einstein for Service (Bots, Article Recommendation, Case Classification). Deep knowledge of Agent Console/Agent Workspace customization. Proficiency in Apex (Classes, Triggers, Batch, Schedulers), Lightning Web Components (LWC) , and Visualforce . Hands-on experience in Salesforce Flows , Omnichannel Setup , Macros , Quick Text . Experience integrating Salesforce with third-party systems via REST/SOAP APIs . Understanding of Salesforce DX , Git based version control, and DevOps pipelines (Gearset, Copado preferred). Knowledge of Data Migration using Data Loader, Workbench, or APIs. Good understanding of Salesforce Security (Profiles, Roles, Permission Sets, Shield).