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Senior Specialist

Senior Specialist

SAP

9 - 14 years

20 - 25 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

escalations project management rpa it services technical service management automation anywhere automation testing networking sap automation system administration automation service delivery system architecture sap basis uipath communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Build strong, trusted relationships with customers by understanding their SAP landscape, challenges, and business goals.

Lead technical discussions and proactively identify opportunities to optimize performance, reliability, and value from SAP Enterprise Cloud Services.

Manage escalations with a focus on swift resolution, root cause prevention, and long-term improvement.

Collaborate closely with Client Delivery Managers, Project Leads and other Delivery units to ensure seamless delivery and customer success.

Influence customer strategy by advocating SAP s intelligent enterprise roadmap, value-added services, and modernization initiatives.

Your work will directly impact customer retention, service excellence, and SAP s positioning as a trusted cloud transformation partner.

What you bring-

You bring a combination of deep technical expertise, customer empathy, and problem-solving capability to this role.

Bachelors degree in computer science, Engineering, or Information Management (or equivalent experience).

9+ years of SAP BASIS or technology experience within IT services or managed cloud environments.

5+ years of customer-facing experience in technical service delivery, escalations, or project management.

In-depth knowledge of SAP technologies and system architecture (SAP certification preferred).

Hands-on understanding of hyperscalers, multi-cloud integrations, networking, and virtualization technologies.

Strong analytical and communication skills, with the ability to translate technical concepts into business-relevant discussions.

Experience working across global, cross-functional teams and handling complex customer engagements.

A growth mindset with resilience under pressure, maintaining a focus on delivering value and continuous improvement.

In this role, you ll have the opportunity to manage diverse technical landscapes and evolving technologies that will continuously stretch your skills, offering exceptional opportunities to learn, grow, and stay at the forefront of the SAP cloud ecosystem.

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