Senior Software Engineer - Site Reliability

About Freshworks:

There’s another option. Freshworks. With a fresh vision for how the world works.

• Write scripts for automating DevOps tasks such as configuration management, provisioning, and deployments using Python, Ruby, or Go.
• Integrate scripts with DevOps tools and pipelines.
• Manage user accounts, permissions, and file systems.
• Perform advanced Linux administration and shell scripting tasks.
• Automate system administration tasks using shell scripts.
• Design and implement CI/CD pipelines for automating deployments and testing.
• Utilize popular CI/CD tools such as Jenkins and GitLab CI/CD.
• Integrate CI/CD pipelines with version control systems and container orchestration platforms.
• Set up and manage monitoring and logging solutions.
• Use tools for collecting, analyzing, and visualizing application and infrastructure logs.
• Troubleshoot issues based on monitoring and logging data.
• Utilize Git for version control and collaboration.
• Perform branching, merging, and conflict resolution using Git.
• Set up and manage Git repositories.
• Work effectively with developers, operations teams, and other stakeholders.
• Document DevOps processes and procedures.
• Troubleshoot complex DevOps issues.
• Identify root causes of problems and implement solutions.
  

Qualifications

• Experience: 4-7 years
• Advanced understanding of programming concepts (data structures, algorithms, object-oriented programming).
• In-depth knowledge of Linux administration and shell scripting.
• Proficiency in using common Linux commands and tools for system administration.
• Extensive experience with Git.
• Proficiency in Git commands for branching, merging, and conflict resolution.
• Expert knowledge of CI/CD principles and best practices.
• Proficiency in CI/CD tools (e.g., Jenkins, GitLab CI/CD, Azure DevOps Pipelines).
• Experience in setting up and managing monitoring and logging solutions.
• Advanced communication and collaboration skills.
• Advanced problem-solving and analytical skills.
• Knowledge of RDBMS like MySQL, PostgreSQL.
• Expertise in database design, normalization, and optimization.
• Strong understanding of SQL and proficiency in writing complex queries.
• Experience in database administration tasks such as backup, recovery, security, and performance tuning.
• Extensive experience with Kubernetes environments.
• Deep understanding of Kubernetes architecture and components.
• Proficiency in using kubectl commands and managing Kubernetes resources.
• Experience in setting up and managing Kubernetes clusters.
• Experience with major cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with cloud-specific DevOps tools and services for deployments, monitoring, and scaling.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.