Senior Software Engineer - Site Reliability

The SRE team at Freshworks comprises expert Software and System engineers who are responsible for ensuring the Availability, Scalability, and Performance of the SaaS products. They design tools and frameworks for monitoring, load testing, and occasionally develop complete platform features used by other products. The team conducts architecture reviews and assists individual product teams in identifying performance bottlenecks. The approach taken by the team is bottom-up, focusing on viewing the application from a system perspective. Engineers within the SRE team have the autonomy to select the challenges they wish to tackle and take ownership of tasks until completion. Their responsibilities include designing, coding, and delivering software to enhance the availability, latency, and efficiency of Freshworks Products & Platforms. They also manage the availability, latency, and performance of critical services, implementing automation to prevent recurring issues. Furthermore, the team independently devises and implements architectural strategies and infrastructure solutions. They are tasked with defining strategies, vision, and roadmaps for developing CI/CD, Application hosting, Security, and Compliance standards across Freshworks. The team also conducts blameless postmortems for large-scale incidents, drives automation and orchestration strategies, and formulates cost optimization plans for the Freshworks Cloud environment. Qualifications: - 4-7 years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles - Proficient in programming/scripting languages like Python or Go - Hands-on experience with cloud platforms such as AWS, GCP, or Azure - Deep understanding of SRE principles, including SLIs/SLOs, reliability metrics, and incident response - Familiarity with monitoring and observability tools like Prometheus, Grafana, Datadog, ELK, OpenTelemetry - Solid experience with infrastructure automation tools such as Terraform, Ansible, or Pulumi - Strong knowledge of Linux systems, networking, and containerization (Docker, Kubernetes) - Experience with CI/CD pipelines and version control systems like GitHub Actions, Jenkins, GitLab CI/CD - Strong analytical and problem-solving skills with a proactive and ownership-driven mindset Freshworks offers a dynamic work environment where you can leverage your expertise in Site Reliability Engineering to make a real impact. Join us in building a fresh vision of how the world works.,