Senior Software Engineer, Development

Responsibilities

• Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies.
• Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams.
• Providing counsel to business stakeholders on latest trends, best practices, and alternative designs.
• Collaborating with the Product Owner, Lead Developer & Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables.
• Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities.
• Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules.
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5-8 years of overall experience with hands-on application development on the ServiceNow platform.
• ServiceNow Certified CSA, CIS - ITSM, CIS – CSM, Developer & Implementation Specialist.
• Strong knowledge of ServiceNow core platform capabilities, principles, and best practices.
• Strong knowledge of ITSM, CSM, Knowledge, Community, Custom Applications.
• Proven experience in ServiceNow development projects.
• Proficiency in scripting languages like JavaScript, GlideScript, and REST API.
• Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts.
• Good knowledge of ServiceNow components like business rules, ACL’s, Script includes UI actions, UI Policy, Client Script, and flow designer.
• Experience of working with ServiceNow CSM application is essential.
• Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder.
• Experience with ServiceNow integration techniques and third-party integrations.
• Strong knowledge of creating UI Pages, widgets, forms, workflows, notifications, record producers & surveys.
• Strong analytical and critical thinking skills with the ability to address complex technical challenges.
• Experience on upgrading ServiceNow instance to new release.
• Some experience in Performance Analytics and Generative AI for CSM & ITSM.
• Familiarity with Agile/Scrum development methodologies.
  

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