Senior Software Engineer, Development

Role Overview: Are you ready to lead transformative initiatives in the realm of technology We are on the lookout for a dynamic ServiceNow developer to shape and propel our ServiceNow journey. This role transcends conventional development; it is about crafting innovative software solutions through a mix of individual prowess and collaborative efforts. As a key member of the ServiceNow Administrator team at Icertis, you will work closely with Product Owner & Principal Consultant/Developer, championing best practices to elevate ServiceNow as a pivotal platform within our organization. Key Responsibilities: - Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies. - Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams. - Providing counsel to business stakeholders on latest trends, best practices, and alternative designs. - Collaborating with the Product Owner, Lead Developer & Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables. - Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities. - Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules. Qualifications Required: - Bachelor's degree in computer science, Information Technology, or a related field. - 5-8 years of overall experience with hands-on application development on the ServiceNow platform. - ServiceNow Certified CSA, CIS - ITSM, CIS CSM, Developer & Implementation Specialist. - Strong knowledge of ServiceNow core platform capabilities, principles, and best practices. - Strong knowledge of ITSM, CSM, Knowledge, Community, Custom Applications. - Proven experience in ServiceNow development projects. - Proficiency in scripting languages like JavaScript, GlideScript, and REST API. - Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts. - Good knowledge of ServiceNow components like business rules, ACLs, Script includes UI actions, UI Policy, Client Script, and flow designer. - Experience of working with ServiceNow CSM application is essential. - Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder. - Experience with ServiceNow integration techniques and third-party integrations. - Strong knowledge of creating UI Pages, widgets, forms, workflows, notifications, record producers & surveys. - Strong analytical and critical thinking skills with the ability to address complex technical challenges. - Experience on upgrading ServiceNow instance to new release. - Some experience in Performance Analytics and Generative AI for CSM & ITSM. - Familiarity with Agile/Scrum development methodologies.,