Senior Smart Connect Manager

Tally Solutions

8 - 13 years

10 - 14 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

compliance consultative selling upsell tally customer success zonal sales coaching channel sales inside sales sales executive marketing customer engagement data quality r sales customer experience relationship management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

What You Will Own

As a Senior Smart Connect Manager, you will play a pivotal role in driving renewals, upsell, and cross-sell opportunities across your designated zone. By leveraging customer data from Tally Partners, you will ensure seamless collaboration between partners, internal sales teams, and leadership. Your work will directly contribute to streamlined data flow, superior customer engagement, and the achievement of zonal sales targets.

Experience You Should Bring

Proven experience in inside sales, channel management, or B2B customer engagement.
Prior experience in partner-driven sales will be an advantage.
Strong proficiency in CRM tools, lead management platforms, and MS Excel.
Solid understanding of inside sales processes, partner/channel sales, and customer success practices.
Ability to make data-driven decisions by analysing funnels, dashboards, and conversion metrics.
Excellent communication and relationship management skills, both with partners and internal teams.
Strong problem-solving skills to address partner churn, data quality issues, and performance challenges.

What You Will Be Doing

Partner Management

Collaborate closely with Business Managers (BMs) and Regional Sales Managers (RSMs) to onboard, engage, and manage both Certified Partners (CPs) and Associate Partners (APs) within your zone.
Collect and validate customer serial data from partners on a regular (bi-weekly/monthly) basis.
Monitor data quality from partners, resolve discrepancies, and ensure compliance with agreed formats.

Team Management

Lead and manage 2 Team Leads (TLs), each overseeing 1520 Sales Executives.
Ensure smooth and effective allocation of leads from partners ? TLs ? Sales Executives.
Set clear daily/weekly targets for calls, demos, and closures.
Conduct regular performance reviews, provide coaching, and drive adoption of sales scripts and compliance processes.

Sales Funnel Ownership

Own and track funnel performance for your zone across the stages: Assigned Serials ? Engagements ? Demos Scheduled ? Demos Taken ? Orders Won.
Ensure every Sales Executive achieves 2025 orders per month through effective lead allocation and structured redialling cadence.
Monitor churn, manage invalid leads, and drive re-engagement through redials.

Performance & Reporting

Maintain and present zonal dashboards on key success metrics (e.g., connectivity %, demo-to-order %, orders per associate, revenue).
Share weekly/monthly MIS reports with central sales leadership.
Highlight partner-level performance with BMs and recommend scaling opportunities or partner replacements where required.

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Senior Smart Connect Manager