Senior Site Reliability Engineer

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. 

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. 

Requirements

Senior Site Reliability Engineer (Sr.SRE)

What will you be doing:

       Focus on implementing best practices for monitoring on GCP.

       Identify & work on GetThere Critical User Journeys (CUJs) and continuously look for toil reduction (automation)

       Improve health rules & alerts to make system more stable.

       Performs activities related to the software release process from development to production.

       Determines tools needed to support system health, monitor system performance, develop and maintain performance monitoring and error tracking operational tools in Google Cloud.

       Work closely with multiple internal groups, which include Development, System Owners, Incident Management

       Responsible for creation and/or review of application Change Records (CR’s)

       Responsible for release and deployment of application CR’s across multiple platforms from integration through production

Required Skills:

     Linux / Unix experience

     Scripting Abilities – Bash or Python.

     Hands on experience in Google Cloud Platform (2-3 years). Strong in Google Compute Engine (GCE)

     Production Application Support. Take On-call rotation as per the team roster including weekends.

     Experience with building resources in cloud using IaC tools (Terraform or Ansible).

     Ability to handle multiple projects simultaneously

     Good Analytical capabilities & troubleshooting skills

     Good written and verbal communication skills

     Change Management Experience.

Desired Skills:

     General experience with distributed architecture and/or High Availability Systems.

     Thorough understanding of container orchestration platform (Kubernetes). Google Kubernetes Engine (GKE) is preferred

     GCP certification is desirable but not mandatory.

     Experience working with globally distributed teams.

     Ability to handle multiple projects simultaneously.

     Experience working on monitor tools like AppD and define health check dashboard.

     ITSM/ITIL Experience

     Preferred Knowledge of Rally, JIRA and/or Service Now

     Familiar with CMDB repositories

     SQL Query Skills – basic Oracle or MYSQL

Benefits

At Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact. Some of the benefits of working at Serko are:

     Competitive base pay

     Discretionary incentive plan based on individual and company performance

     Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways

     Family medical coverage, Meal coupons, Transport allowances, Mobile & Internet Reimbursement

     Flexible work policy