Overview Responsibilities Develop, maintain and enhance data driven automated tests and framework to support code drops in various environments for development, test and build deployment teams. Be an active participant in planning and designing product features with the ability to view the product from a customer perspective. Executes, updates, and maintains existing test automation frameworks, solutions and test scripts. Plans, builds, and designs new automation to support new builds and release of the code. Produces clear and meaningful automated reports to provide test results for each execution. Review and triage all Defects with Product Owner, Business Analyst and Dev and plan for in future releases. Works closely with Developers, QA and other project team members to analyze test results, locate problems, identify root causes and develop solutions. Documents clear and detailed defect reports including steps to reproduce actual and expected results. Is proactive in following up with developers and product owners on open defects. Knowledge and Experience Bachelors or Masters in Computer Science or similar. 5 years or more experience in Testing with emphasis on test automation using Java, TestNG and Maven. Experience working as Test Automation Engineer focused on Restful API testing and Microservices. Must have experience with automation on Web UI testing using Selenium. Experience working with Github and Jenkins in a CI/CD environment. Demonstrated track record of design or setup or extensive working knowledge of large complex API web service automation framework. Knowledge in automating AWS, API, RESTful web service testing using JAVA. Experience with Amazon AWS (Dynamo DB, Kinesis, SQS, Cloudwatch) and Splunk will be an added advantage. Experience working with Agile testing methodology preferably SCRUM. Strong skills in relational and non-relational databases: PostgreSQL/MSSQL, or similar. Strong analytical skills, attention to detail and excellent troubleshooting/problem solving skills to address complex technical problems. Team player with strong communications skill Ability to work on multiple concurrent tasks. Familiar with using source control software, bug reporting software preferably JIRA. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Monitoring and Incident Management (fix, Notification and Escalation) of the Production Environment Monitoring of Systems and Applications within ICE Data Services production environment. Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats. Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery. Open, and update production Incident tickets according to company standards. Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned. Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed. System and Application Production Readiness Work with other internal and external teams to expand and maintain operational run-books and other documentation. Application and infrastructure availability checks and tasks at scheduled times. Configuration of Monitoring Tools and alarms. Deployment Management Production deployments Approve and execute production deployment tasks. Miscellaneous Participate in disaster recovery, business continuity and workplace recovery events (practice and real life). Participate in continuous improvement programs, such as trend analysis of recurring issues. Provide and report on performance metrics of the environment. Follow the Handover process documented to bring the next shift up to speed and highlight priority items or issues. Responsibilities Monitoring of systems and applications within the ICE Data services business. Analyze and resolve the incidents within a stipulated timeline. Perform deployments during the regular maintenance windows. Closely work with Development & QA teams on root cause tasks. Knowledge and Experience IT based University degree 0-3 years experience within IT systems support and/or operational support of applications, databases within both Windows and Linux/Unix OS environments. Proficiency in Bash (Linux scripting) and working knowledge of a broad range of Linux and Windows core utilities/applications, Working knowledge of networking: specifically TCP and UDP Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours and days, including weekends and bank holidays. Strong skills in the following areas Business English verbal and written communications skills High level of general IT skills with email and MS Office Applications Logical approach, critical thinking, and analytical problem-solving skills with an ability to identify the root cause(s) of a problem. Works as a team player able to interface / liaison effectively with a variety of different kinds of IT and non IT contributors and personalities across the organization. Maintains effective relationships with individuals and the team as a whole. Able to build team morale and motivates individual members of the team effectively by recognizing their contribution. Shares own knowledge and encourage team members to share their knowledge. Identifies opportunities to encourage positive changes within operations. Achieve a high level of performance from self and team. Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur. Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task. Self-confident and assertive. Schedule This role offers work from home flexibility of one day per week. Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Overview Job Purpose The software developer is responsible for designing, developing and maintaining software applications and system for DDA platforms. This role requires strong understanding of programming language, software engineering principles and problem-solving skill to build high quality, efficient and scalable software solutions. The developer works collaboratively with cross function teams to create applications that meet business requirements. This role also required to identifying and resolving bugs, optimizing the performance and saying updated with emerging technologies. Responsibilities Develop and maintain java-based applications ensuring clean, efficient and reusable code. Work with senior develops to design application architecture and technical solution Participate in the code review process to maintain coding standard and quality Develop unit tests to ensure quality of the software developed Troubleshoot and resolve issues impacting the application efficiency. Work closely with cross functional teams to understand requirements and provide technical input. Stay updated with the latest java technologies, frameworks and development practices. Collaborate with Devops and QA team to support software deployment, monitoring and incident response Knowledge and Experience Strong proficiency in java, OOP and SOLID principles. In-depth understanding of java framework such as Spring Boot, Hibernate Etc Familiarity with RESTful APIs and building service-oriented architectures Strong knowledge of relational and no-sql database (Cassandra, Mongo) Knowledge of unit testing framework Experience is working/hands on CI/CD pipeline Exposer to KAFKA and FLINK framework Must have Bachelor s Degree (BE) in computer science with more than 3 years of developing the enterprise level services. Other work/general skills: familiarity with Agile development practices Strong Analytical skill with good ability to troubleshoot, debug and optimize the code Experience in solving complex technical problems Strong communication and interpersonal skills Schedule This role offers work from home flexibility of 1 day per week.

Job Description Job Purpose As a Mainframe Systems Operations Analyst within the Operations and Technology teams at Intercontinental Exchange (NYSE:ICE), you will be responsible for monitoring and managing processes, jobs, and batches on IBM Mainframes. Your role is crucial in ensuring the smooth operation of our mainframe systems, investigating and resolving issues, and maintaining high standards of performance and reliability. You will work closely with team members to support our global market infrastructure, enabling customers to manage risk and make informed decisions. Responsibilities Mainframe Console Management: Monitor and control a mainframe console to process and complete jobs. Error Investigation: Investigate error conditions in job/computer processing, equipment malfunction, and network (on-line) performance. Standard Procedures: Invoke standard procedures in response to job abends or other process issues. Preventive Maintenance: Set up, prepare, operate, and perform preventive maintenance monitoring on IBM Mainframes. Network Control: Control and monitor the on-line network from the central network control center. Additional Duties: Perform other related duties as assigned by management. Knowledge and Experience General IT Experience: Minimum of 1-3 years of general IT experience. IBM Mainframe Experience: Minimum of 1-3 years with IBM operating systems and IBM Mainframe. Batch Processing: Experience working in a high-volume batch processing environment. Technical Abilities and Skills Requirements TSO/ISPF: Experience with TSO/ISPF. IBM HMC: Knowledge of IBM HMC computer operating procedures. Operator Procedures: Knowledge of operator procedures for applications and operating system software. JCL: Experience with JCL, break fix, etc. Peripheral Equipment: Knowledge of off-line and peripheral equipment operation and maintenance. Central Console Control: Skill in controlling processing through a central console and maintaining production operations. Technical Instructions: Skill in following oral and written technical instructions and maintaining records. Communication: Ability to communicate effectively verbally and in writing. Interpersonal Skills: Ability to establish and maintain effective working relationships with employees, internal and external customers. Tape Management Software: Experience using tape management software. Monitoring Tools: Familiarity with monitoring tools including IBM OmegaMon, Spectrum, and/or BigPanda. Preferred Skills Interpersonal Skills: Demonstrates strong interpersonal skills and is at ease working with many different teams. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose We are seeking a highly skilled and experienced Senior QA Engineer to join our Quality Assurance team. The candidate should have a strong background in Quality Assurance principles, methodologies, and tools, leveraging their extensive expertise and judgment to strategize and achieve objectives. The role requires the ability to objectively assess software applications, collaborate with Business Analysts and End-Users to comprehend requirements, and engage with Developers to grasp the implications of changes for effective debugging and improvement of ICE Data Services applications. Responsibilities Analyze functional requirements to gauge their impact on software applications and derive comprehensive test cases from them. Write concise, complete, well organized bug reports, test cases, and status reports. Actively participate in the setup, configuration, and maintenance of software test environments. Evaluate the application and test cases to be automated. Work with QA Engineers to create a library of automated tests to maximize test coverage. Examine product architecture to propose and design tools tailored for automation testing. Collaborate with supervisors to assess and suggest enhancements, document QA processes, and enhance testing practices. Provide release support during production software deployment. Cultivate a break-it attitude while simultaneously demonstrating strong problem-solving skills. Knowledge and Experience 8+ years of hands-on experience in the field of Software Quality Assurance Bachelor s degree in computer science, electrical engineering, math or equivalent preferred Strong knowledge and hands-on experience with the following technologies: Automating test cases in Playwright (Preferred)/Cypress/Selenium Experience in either Python or Java SQL UNIX / LINUX Strong written and verbal communication skills Strong analytical and problem-solving skills Attention to detail and ability to work on multiple projects at same time Experience with mainstream defect tracking and test management tools Experience in the financial industry with an emphasis on fixed income products preferred Experience with code version systems like SVN, Git preferred

Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/ uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity resolution. Mentors other EUC Analysts in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Analysts core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 3-5 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Client Support Specialist to join our Hyderabad based team. This client-facing role provides first-line and second-line support for the ICE Consolidated Feed and ICE Consolidated History products. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of financial markets and IT. In this position, you will serve as a representative of ICE Data Services, delivering continuous support for ICEs market data solutions to clients while communicating client feedback to internal stakeh0olders to improve product quality and enhance customer satisfaction. This role presents an opportunity to delve into the market data sector and acquire extensive technical knowledge of premier market data solutions. Additionally, it offers exposure to prominent clients within the financial services and data industries. Responsibilities Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Troubleshoot technical issues within our data distribution system, as well as investigate market data content issues as L1/L2 support. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Market data content enquiries might include data behaviour questions on specific exchanges, order book status confirmations, and corporate action processing. Communicate in an official capacity representing ICE Data Services with clients regarding ongoing market data incidents, upcoming changes, and the status of open inquiries. Collaborate with Product, Development, QA, and Sales teams to assist with potential client upsell opportunities, expedite bug fixes, and more. Lead client-facing engagements such as regular support calls and ad-hoc escalations. Relay client feedback constructively to internal teams to influence decisions and improve client satisfaction. Identify opportunities to enhance client interactions and team workflow. Develop a deep understanding of ICE Data Services market data products, IT architecture, and customer base. Knowledge and Experience: MBA / BBA / B. Com / M. Com / Any other bachelor s or master s degree in finance and technology. 3 to 6 years of experience in Market Data or Financial Services. Experience in a client-facing role handling high-stakes issues that require accuracy and tact. Good knowledge of the functions of financial institutions, their use of market data, and how financial instruments are traded (equities, bonds, derivatives, crypto, etc. ). Knowledge of financial markets and associated terminology. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts would be added advantage. Troubleshooting and problem solving. Essential Qualities: Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication and skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e. g. , internal vs. external, trading clients vs. data analytics firms). Strong interpersonal skills to build client trust, navigate sensitive conversations, and influence internal decision-making. Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose As a Mainframe Automation Engineer within the Service Reliability department at Intercontinental Exchange (NYSE:ICE), you will play a critical role in enhancing the reliability and efficiency of our mainframe. Your primary focus will be on developing and maintaining automation tools and solutions that meet our high standards for customer service and incident reduction. You will collaborate closely with the Operations and support teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects related to our mainframe. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally. Responsibilities Develop and Maintain Tools: Build, deliver, and maintain tools and solutions for our operations platforms to meet customer service standards and reduce incidents. Troubleshooting: Actively troubleshoot issues during validation and production phases. Process Optimization: Update existing processes and design new ones to optimize performance. Customer Collaboration: Work with internal customers to understand their infrastructure automation requirements. Continuous Improvement: Participate in or lead continuous improvement projects driven by automation. Team Collaboration: Collaborate with team members to enhance existing projects. Quality Measurement: Create quality measurements to track project improvements. Technical Analysis: Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment. Documentation: Build and maintain both technical documentation and Standard Operating Procedures for break fix. On-Call Rotation: Participate in an on-call rotation as needed. Additional Duties: Perform any other activities as directed by management. Knowledge and Experience Experience: 3+ years of functional MVS systems experience, specifically related to Operating systems and a Sysplex environment. Software Development: Prior experience with software development, infrastructure development, or operations. JCL / JCLCheck: Proficiency in JCL and JCLCheck. Broadcom ESP: Proficiency in with Broadcom s ESP product. Server Administration: Strong experience with general system administration (Linux/Unix) with a focus on IBM Mainframe. IBM z/OS: Proficiency with TSO, LIBRARIAN and VSAM utilities. Automation Frameworks: Experience in leveraging automation frameworks. Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira). Version Control: Experience with Git and/or code repository services (SVN, CVS, BitBucket, GitHub, etc. ). Preferred Scheduling Tools: Experience with Broadcom ESP and general workload management tools for the IBM Mainframe. Technical Operations: Experience in a Technical Operations role and or Mainframe operations role. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE owns and operates the worlds most advanced financial networks that are tasked with carrying market data around the world. Our networks are designed from the ground up to meet our unique performance constraints while remaining impeccably reliable. By joining the Infrastructure Development team you ll aid us in maintaining the networks as well as helping us continue to push the envelope with state-of-the-art technologies. A successful candidate will gain invaluable hands-on experience with state-of-the-art equipment and cutting-edge technologies in the area of computer networks and a solid knowledge of network protocols, concepts and solutions. The experience will not be limited to technology this is also an opportunity to get a good understanding of the operation of a global organization, how global teams interact, how projects are developed, implemented and how strategies are executed. This role will have you joining our Infrastructure Development and Automation team where you will be working on our in-house automation platform, advanced network monitoring tooling, and other internal development projects. You will be exposed to all layers of these tools as well as learning the enterprise SDLC processes at ICE. In time you will help support other teams use of these tools and develop new features or improve existing ones. Responsibilities Write and maintain software that interacts with various network devices, tools, databases, and user input Gather requirements from relevant business owners Keep project stakeholders updated on progress Help ensure an orderly release management and SDLC process is followed Meet with technologists from other teams to ensure all new software appropriately captures the requirements, uses the best data sources, and does so in a secure manner Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Knowledge and Experience Essential The applicant is expected to have the following skills and experience on appointment: 5+ years of development experience Computer Science (or related field) degree Proficient software development skills Ability to work on development tasks with little external input Comfort with taking ownership of project deliverables Knowledge of general network principles and technology in WAN and LAN infrastructures Good written and oral communication skills and the ability to work with others on both an ad hoc and project team basis, across organizational boundaries Comfort with database technologies and terminology (e. g. ORMs, DB Models, Redis) Familiarity with GNU/Linux operating systems Excellent troubleshooting skills Beneficial The applicant will receive extra consideration if they have some of the following skills and experience: Development ability in Python, TypeScript/JavaScript, Go (golang), Java, C Ability to use RESTful APIs Ability to work with JSON, XML, YAML, and proprietary data interchange formats Familiarity with a DVCS (e. g. git) Familiarity with development dependency management tools (e. g. npm, pip, maven, etc) Familiarity with functional and integration testing Knowledge of common network automation services (e. g. NETCONF, eAPI, etc) Knowledge of Juniper products and Junos OS Knowledge of Arista products and EOS Knowledge of IT automation tooling (e. g. Ansible, Puppet, Salt) Self-organizing and ability to pick up next task independently Preferred The following skills and experience are particularly desirable but are not required for consideration: In-depth knowledge of networking protocols and deployments (e. g. BGP, MPLS, OSPF, IS-IS, VLANs, prefix-lists, ACLs, etc) In-depth knowledge of infrastructure automation and provisioning pipelines (I. e. CI/CD) In-depth knowledge of applications and services offered by ICE/NYSE Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. The Engineer, Release Engineering will be responsible for contributing to ICE s overall CI strategy. This role is a combination of hands-on and strategic vision around build and deployment working closely with key stakeholders across the company. A successful candidate will understand the complete software/dev lifecycle and have a proven track record on developing complete release engineering solutions that will have a high impact and reach across the entire organization. Responsibilities Partner with development, engineering, and operations teams to collect technical requirements and turn those into deliverables to help build a complete CI/CD strategy. Provide thought leadership to the enterprise for our SDLC and CI strategy. Enhance Developer Experience by simplifying existing Build and Code Promotion processes. Review existing ICE tools and processes, identify gaps, and identify areas for improvement. POC, demo, and implement software to be used across build and deploy pipelines for on premise bare metal, and virtual across Windows, Linux, and containerized platforms. Develop standards and practices for deployments and create re-useable interfaces for consumers. Define standards for configuration management solution(s). Follow market trends and DevOps movements and apply models of continuous improvement to CI. Provide technical leadership, create technical specifications for new micro services and API s. Present ideas and strategy, communicate concisely and influence teams and individuals. Knowledge and Experience BS in Computer Science or equivalent work experience 3+ years experience with CI/CD toolchains including expert level knowledge of one or many standard tools including, but not limited to, Jenkins, Bitbucket, GitHub, Artifactory, Ansible, Chef, Terraform, Puppet. Hands on experience on planning, building, and running a complete CI pipeline on native/virtualized infrastructure. Hands On Experience with Build and Assembly technologies like, but not limited to Gradle, Maven, Conan, MSBuild. Experience with Distributed and Parallel Build and Test environments. Solid understanding of the basic principles of DevOps, CI, agile and lean philosophies Experience with Code Promotion and Lifecyle management. Experience migrating Legacy Applications to Containerized Microservices. Extensive experience of providing architectural direction to project development teams Experience with 1 or more Programming Languages like Python, Go Lang, Java, . NET, C++, C#, or similar. Proficiency in Scripting Languages, like Bash, Groovy, PowerShell. Fluency in English Preferred Linux and/or Windows Administration Experience Hands on experience with container technologies and orchestration including, but not limited to, Docker, Podman, Kubernetes, Tanzu, OpenShift. Experience creating, testing, and using API s. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity issue resolution. Mentors EUC Analysts and Engineers in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Engineer core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 5 - 10 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems Schedule The role is onsite in our Hyderabad office.

Job Description Job Purpose ICE Mortgage Technology is driving value to every customer through our effort to automate everything that can be automated in the residential mortgage industry. Our integrated solutions touch each aspect of the loan lifecycle, from the borrowers "point of thought" through e-Close and secondary solutions. Drive real automation that reduces manual workflows, increases productivity, and decreases risk. You will be working in a dynamic product development team while collaborating with other developers, management, and customer support teams. You will have an opportunity to participate in designing and developing services utilized across product lines. The ideal candidate should possess a product mentality, have a strong sense of ownership, and strive to be a good steward of his or her software. More than any concrete experience with specific technology, it is critical for the candidate to have a strong sense of what constitutes good software; be thoughtful and deliberate in picking the right technology stack; and be always open-minded to learn (from others and from failures). Responsibilities Develop high quality data processing infrastructure and scalable services that are capable of ingesting and transforming data at huge scale coming from many different sources on schedule. Turn ideas and concepts into carefully designed and well-authored quality code. Articulate the interdependencies and the impact of the design choices. Develop APIs to power data driven products and external APIs consumed by internal and external customers of data platform. Collaborate with QA, product management, engineering, UX to achieve well groomed, predictable results. Improve and develop new engineering processes & tools. Knowledge and Experience 6+ years of building Enterprise Software Products. Experience in object-oriented design and development with languages such as Java and/or Scala Experience building REST based micro services in a distributed architecture along with any cloud technologies. (AWS preferred) Knowledge in Java/J2EE frameworks like Spring Boot, JPA, JDBC and related frameworks. Built high throughput real-time and batch data processing pipelines using Kafka, on AWS environment with AWS services like S3, Kinesis, Lamdba, RDS, DynamoDB or Redshift. Experience with a variety of data stores for unstructured and columnar data as well as traditional database systems, for example, MySQL, Postgres Proven ability to deliver working solutions on time Strong analytical thinking to tackle challenging engineering problems. Great energy and enthusiasm with a positive, collaborative working style, clear communication and writing skills. Experience with working in DevOps environment you build it, you run it Demonstrated ability to set priorities and work in a fast-paced, dynamic team environment within a start-up culture. Experience with big data technologies and exposure to Hadoop, Spark, AWS Glue, AWS EMR etc (Nice to have) Experience with handling large data sets using technologies like HDFS, S3, Avro and Parquet (Nice to have) Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose A Business Analyst plays a crucial role in analyzing business processes, identifying areas for improvement, and implementing solutions that drive business success. This role involves working closely with stakeholders to gather requirements, identify goals, create documentation, and support the development of data-driven insights and analyze current processes to determine what can be improved to achieve their desired outcome. In addition to managing our master data set and assisting with data-related problem solving, the individual should possess a thorough understanding of the most widely used data analysis tools. Data & Document Automation (DDA) is an automation solution that automates key business processes for lenders, investors, and servicers. Data and Document Services (DDS) provides critical value-added services to Lenders, Investors and Servicers. Responsibilities Effectively gather and manage the requirements from multiple stakeholders, perform analysis and prioritize tasks to meet deadlines. Interpret, evaluate, and analyze facts and information required for providing logical solutions. Well versed with Agile Methodology and Adoptable to changing business needs. Perform data analysis to create reports, identify trends, patterns and correlations based on the data. Collaborate with the stakeholders to understand the requirements and provide data driven solutions. Work with cross functional teams to spec applications around data ingestion, validation & normalization. Develop and maintain documents and reports to share requirements and metrics. Maintain and update documentation throughout the project lifecycle. Ensure data accuracy and integrity by performing regular data quality checks and validations. Review test results and reports to ensure requirements are met as per the expectation. Good understanding of PII data and protect data to which they have access. Knowledge and Experience Bachelor s Degree and equivalent industry experience in Information System /Business Analytics or Data Analysis. Strong verbal and written communication. Should be able to collaborate with multiple teams in different geographies at different levels in the organization. Experience managing accuracy and integrity of data in all analysis, reports and deliverables. Proven experience with identifying issues and developing solutions that enhance data and document analysis processes and outcomes. Experience working independently and collaboratively in a fast-paced, dynamic environment. Expertise in data analysis tools and techniques, including Python, XML, Json and MS office. Sound knowledge of US Mortgage industry, mortgage documents and processes will be added advantage. 3+ years of work experience as a business analyst or Data Analyst. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE Data Services (an Intercontinental Exchange company) is seeking strong candidates to join its Spatial Intelligence team. This hire will be an immediate contributor to an ambitious roadmap in US mortgage and real estate data. We re looking for someone who is highly motivated; capable of cleaning, modeling, and extracting value from datasets in new content areas; and excited to support prototyping, early commercialization, and go-to-market efforts in novel product categories. Responsibilities You will collaborate with engineers, subject matter experts, and customers in the full-stack implementation of data products for mortgage capital markets applications. You will touch every part of the product development process. You will pitch in on exploratory analysis of our data inputs, help lead data modeling and management for internal platforms, and shape end products for our customers. You will take a substantial role in early prototyping and implementation of these products. The principal product focus will be in US mortgage and real estate markets. You should be comfortable wading into messy geospatial datasets, and bring some existing expertise on how mortgage and/or residential real estate markets work. You will need to build a deep understanding of our sources upstream generation processes to evaluate data quality, accuracy, and feature representations. You will help define and maintain derived data layers that support a collection of related analytics products. This roadmap will be built up on a common platform of core data assets and technologies, where the efficient ordering of data acquisition, data integration, and product iteration will be critical to keeping outputs maintainable with a lean team. Every member of the team shares in QA and testing responsibilities, across all levels of the data warehouse and analytical workflows. You will identify key failure points in these workflows and think about tests and strategies to mitigate them. You will learn every unique way that a source dataset might mangle a ZIP code (and why it matters for product integrity). Knowledge and Experience Candidates should have experience in the following areas, with demonstrably deep expertise in a few: Experience analyzing US mortgage and residential real estate data. We care about the combination of subject-matter knowledge and clear understanding of the privacy and security requirements involved. Strong exploratory data analysis skills in SQL and at least one of R, Python, or JavaScript. Familiarity with databases and analytical tools that use SQL as a data manipulation language (especially Google BigQuery). It will be helpful to have working knowledge of DBT (Data Build Tool) or similar SQL templating systems, as well as DAG orchestration tools like Airflow. Experience with projecting, measuring, and controlling cloud computing costs for product workflows is important. Designing products with cost considerations in mind is crucial because of the size and complexity of our product data pipelines. How to collaborate with engineering teams across the lifecycle of product ideation, prototyping, and productionizing. Some prior experience as a software/data engineer or machine learning engineer is strongly preferred. You must be comfortable using git version control in a collaborative working environment. Building your own ETL pipelines will not be a routine responsibility, but be ready to roll up your sleeves in a pinch. Critical thinking about ETL requirements for time series data and backtesting requirements (what did we know, when, and can we reproduce that state of knowledge?) is an important skill. Some prior experience with data visualization and statistical or ML modeling will help you succeed. If you do not have experience, you should be excited to learn this on the job. Candidates should have excellent written and verbal communication skills to collaborate effectively with in-person and remote technical colleagues, business stakeholders, and client end-users. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose The Senior Specialist will be assigned to oversee a territory of high value customers. The role is expected to build up a deep understanding of the services our accounts are contracted for, the underpinning infrastructure, as well as the customer s use of our products in downstream applications and users. Responsibilities Ensures the infrastructure in place is optimized and future proofed to deliver the services in the best possible way. Any current or future capacity/performance constraints or technology obstacles are understood and mitigated ahead of time. Pro-actively organize customer meetings, technology and content workshops, product, and strategy presentations. Maintains an expert view on all product roadmaps and ensures our customer knowledge of upcoming new content additions, technology enhancements and strategic product launches. Navigates and networks key business sponsors and technical leads to drive increased adoption and usage of our data. Ensures all ongoing service incidents are prioritized and acts as a point of escalation to help resolve and if necessary, expedite any perceived issues impacting service. Works closely with Customer Engineering, Client Services, Delivery, and Exchange Relations to oversee any project related work. Knowledge and Experience 7-10 years of experience in the market data, front office and/or electronic trading domain in a Technical Account Management, Client Success, Pre-Sales, Support or Product capacity role. Significant exposure to associated technology, connectivity, terminology, vendors, trading venues, market forces and regulation. Excellent understanding of financial markets, the trading life cycle and related terminology Knowledgeable of various asset classes covering real-time data, referential and historical data. Technical Skills Expert user of Microsoft Excel, Visio, PowerPoint Understanding of networking and associated protocols UNIX or similar command-line experience (desirable) Programming experience at some level in Java, C# or C++ (desirable) Personal Skills Confident and professional communicator, both verbal and written Logical and methodical at troubleshooting Comfortable following established processes and procedures as well as identifying the need for process improvement where needed. Ability to multi-task and prioritize under pressure. Strong presentation and organization skills Excellent time management skills Fluent in Business English. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose The Business Operations Associate works with clients and vendors (notaries) of The Closing Exchange (TCX) to facilitate order processing, scheduling, order completion including quality and follow-through, and resolution as needed to ensure successful completion of the signing experience. Additionally, the associate may be utilized to assist with vendor support and the management of TCX s vendor portfolio. Responsibilities Facilitates order placement and scheduling as needed, cancellations, and changes to orders. Enters/updates data from emailed orders into The Closing Exchange production application. Ensures client is informed, including to confirm receipt of orders, inquiries, and escalations, clarify special order requests and instructions. Initial point of contact for incoming emails and chats from clients and signing agents. Routes received inquiries to appropriate person or department when needed. Facilitates the assignment of vendors to clients for orders received. Ensures assigned vendors meet or exceed company and client requirements. Works to ensure client service level agreements (SLA s) are met. Maintains knowledge of all other service delivery functions. Other duties and responsibilities to support operational processes as defined. Knowledge and Experience Minimum 1 years professional work experience. Experience in dispatch, vendor management, or customer service. Experience in U. S. mortgage, title, or collections preferred. Excellent English language written/verbal communication skills. Demonstrated ability to work with multiple customers and accounts simultaneously. Detail oriented, proactive, and organized. Must display professionalism in communication and interaction with team members and clients. Ability to interact and work with others as part of a team and remove barriers to the team s success. Schedule This role is onsite in our Pune or Hyderabad location.

Job Description Job Purpose The QA Analyst II will be part of a team responsible for reviewing requirements, test documentation, functional testing, and end-user training for global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst II will bring experience with testing software, requirements review, training users, and functional testing. Responsibilities Test and support corporate applications e. g. (ServiceNow, Oracle cloud, ORMB etc) Develop, execute, and maintain test cases for new and existing application features. Report defects, help manage the triage process and ensure all issues are handled efficiently. Exposed to automation test execution and automation test script maintenance. Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions. Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production. Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment. Document changes and author documentation on software functionality Provide timely status updates and assist the team in making decisions about release readiness. Exceptional Performer Competencies Enhances team and coworkers through knowledge sharing and implementing best practices in day-to-day activities. Takes initiative to continually learn and enhance technical knowledge and skills. Knowledge and Experience Bachelor s degree in computer science or related field Three or more years of experience in Software testing Problem solving skills. Project/time management Strong verbal, written, and interpersonal communication skills. Experience with Enterprise applications (e. g. , ServiceNow, SharePoint) Knowledge of financial applications and accounting is a plus Ability to work independently as well as within a team environment. Knowledge of test case mapping and execution, test management tools and test case writing techniques Experience with Web Services / Web APIs including both SOAP and REST. Experience with the any of following technologies/tools is a plus: Python, XML, SharePoint, Jive, Selenium Experience with Test Automation, JavaScript, web design, web applications, data structures are a plus Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. As an Identity and Access Management (IAM) professional, you will be responsible for ensuring the security and integrity of our IT systems and applications. You will design, implement, and maintain policies and systems that control user identities, credentials, roles, and permissions across various IT platforms and applications. You will also monitor and audit user activities, troubleshoot issues, and comply with IT standards and regulations. To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices. Responsibilities Works independently on multiple IT projects as a project team member, occasionally as a project leader. Works on moderately-complex to complex system issues or projects that require increased skill in multiple IT functional areas. May coach more junior staff. Ensure release management and SDLC processes are followed Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users Develops and manages IT systems for business units across the enterprise. Develops and implements strategies to follow IT policies and procedures Prepares status reports on related IT functions and related projects to ensure management is appraised of current workload. Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness. Provides direct support to the business and IT staff. Gather and document requirements from relevant business owners Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Properly support and manage user access and passwords per IT policies and procedures Proposes and implements systems enhancements that will improve the reliability and performance of the system. Monitors usage and performance. Installs, maintains, and upgrades internal server hardware and software systems used for designing and developing company products. Troubleshoots server, software, and hardware issues. Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs. Researches, evaluates, and recommends software and hardware products. Maintain a secure systems environment. Provides new hardware specifications based on application needs and anticipated growth. Performs other related duties as assigned. Knowledge and Experience Bachelor s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience Knowledge of relevant IT system issues, techniques, and implications across more than one server platform. Must have extensive knowledge in networking, databases, systems, and/or Web operations with a primary focus on IT system administration, IT application administration but may be involved in developing enterprise IT strategies, management of projects and more complicated issues. Typically requires four (4) or more years of combined IT and Identity Access Management work experience with a broad range of exposure to systems analysis, applications development, along with infrastructure design and administration with at least two (2) years of experience in the IT Engineering role. Professional certification such as CISSP, CISM, etc. is strongly preferred. Preferred Knowledge of ICE business environment and the ability to evaluate implications of changes to IT systems Knowledge of relevant legal and regulatory requirements Knowledge of common Identity Access Management frameworks Experience working with a diverse range of data sources/streams and managing these effectively Excellent analytical, decision-making, and problem-solving skills Knowledge of multiple operating systems and related utilities and hardware Knowledge of storage management, TCP/IP, and network monitoring and tools Knowledge of Database design and Running SQL commands Knowledge or Hands on Experience writing and running scripts. Knowledge of technical writing principles and practices Skill to effectively analyze and solve problems Skill in software installation and maintenance Ability to work independently as well as with a team Ability to communicate effectively verbally and in writing Ability to establish and maintain effective working relationships Strong background in operations, processes, solutions, and technologies Strong understanding of policy, compliance, and best practice Identity Access Management principles Working knowledge of Linux, Windows, and Network Operating Systems Knowledge of infrastructure, key processes, and technology-oriented risk issues, specifically around Identity Access Management and privacy Experience with enterprise risk assessment methodologies Proficiency in project management Results oriented, business focused, and successful at interfacing across multiple organizational units Experience with SaaS Solutions and Vendor Mgmt. (i. e. Vendor Ticketing Support and Escalations) Schedule This role offers work from home flexibility of one day per week .

Job Description Job Purpose The Senior Administrator, Systems Engineering is responsible for supporting and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. Additionally, the Senior Administrator is responsible for software builds and releases, which includes the design, development, and support of builds, scripts, and installation procedures, such as source code control and issue tracking. This position requires understanding of both software development and operations and how to identify manual processes and automate them using various automation tools. This individual works as part of a results-oriented, service-delivery team and supports other engineering and operations teams. Additionally, the Senior Administrator performs root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives. Responsibilities Assist in the design, planning and implementation of server and SDLC solutions Tune systems for maximum available performance Evaluate, test, and integrate new operating system versions, drivers, and patches Provide technical analysis, resolve problems, and propose solutions Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Train with senior team members to learn the ICE Infrastructure Participate as a resource for project driven initiatives Identification and automation of manual tasks using scripting and application development Investigate and adopt new technologies/tools as needs arise Provide first level support for all server related issues across the Enterprise in a 24/7 environment Configure Jenkins services for both builds and deployments Administer and troubleshoot build and deployment issues Takes initiative, is detail-oriented, and demonstrates excellent verbal, written, and interpersonal communication skills Knowledge and Experience Intermediate-level experience in any one of the below: Build automation and configuration management Git/Bitbucket Jenkins/Maven/Gradle Linux (Redhat variants preferred) and Windows operating systems API Endpoints Scripting languages, such as Bash, Ruby, Groovy, Powershell, Python Jira, Service Now Top-tier critical thinking and problem-solving skills Ability to work in a service-oriented team environment Project Management, organization, and time management skills Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Speak fluent English Preferred Degree in an engineering discipline or equivalent experience in Systems Engineering Exposure to AWS, Docker, Kubernetes, or other container technologies Schedule This role offers work from home flexibility of one day per week .

Job Description Job Purpose Intercontinental Exchange (NYSE: ICE) is a Fortune 500 company that operates global markets and clearing houses, and delivers information and technology designed to help companies around the world manage risk, access information and raise capital. We serve customers in over 70 countries with a team of world-class employees. We recruit passionate, knowledgeable professionals and offer a collaborative, results-oriented environment where they help build innovative solutions to help our customers thrive in global markets. At Intercontinental Exchange, our diverse team is working to create and improve technology that solves market structure challenges for market participants around the world. Whether it s designing and managing the tech infrastructure for global trading and clearing or developing leading-edge market data solutions, our teams are a critical part of global markets. As we continue to grow and expand, we re looking for motivated, results-oriented professionals who share our entrepreneurial spirit and commitment to improving the global marketplace. We offer a comprehensive and competitive compensation and benefits package to ensure the health and financial security of our employees. IDD (ICE Data Derivative) team is primarily focused on analyzing CDS and Bonds prices provided by real time traders. This role is pivotal to the data collection process. The data we maintain enables us to provide a variety of market trusted products to our clients. We offer experience working in dynamic, professional, fast paced environment, friendly and multicultural colleagues and robust career progression. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the travelling community. Responsibilities Candidates are required to help build and enhance the Bonds & CDs pricing data for our Derivative Business Candidates are responsible for setting up securities, reference data to price the securities. Seeking ways to improve current processes by leveraging the tools available to identify inefficiencies Navigation of applications pertaining to work environment and operational requirements Knowledge of basic data terms and terminology related to team s functions Expected to interact with external contacts on regular basis to procure required market information Identify data quality issues, recommending procedural and technical changes to improve productivity and data quality for ICE Data Services; Partner with various areas (Content Group, Quality Group, Product) to provide support for clients requests and challenges Work with Data Collection and Product to achieve common goals of improving data quality, accuracy and timeliness Knowledge and Experience Candidate should have strong interpersonal, written, reading and oral communication skills as job requires them to interact with external contacts Individual must have strong analytical and problem-solving skills MBA Finance or equivalent PG from a reputed institute/college with 0-2 years of experience Proficiency in Microsoft Office applications Must be results-oriented, self-motivated and have the ability to thrive in a fast-pace environment Strong analytical skills Strong attention to detail and time management Ability to automate processes using VBA and Macros is a plus Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Associate. The Accounts Receivable Associate will have the following responsibilities: Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service. Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances. Develop and maintain good rapport with customers and internal business owners. Maintain and update customer contacts within the billing system. Initiate credits and adjustments to customer accounts with correct ledger coding. Assist with other duties, as assigned by management team, in timely and accurate manner. Incorporate feedback received from management to ensure performance and productivity expectations are being met. Knowledge and Experience The position of Accounts Receivable Associate will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. Minimal related work experience is required, but must be hard-working and have strong desire to learn. Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement. The candidate must be detail-oriented and possess strong organizational skills. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments. Strong customer service and both verbal and written communication skills are required. Candidate must be able to handle confidential and sensitive information in a professional manner. Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must. Schedule This role offers work from home flexibility of one day per week .

Job Description Job Purpose The Project Coordinator will be part of the information security program management team responsible for end-to-end cyber security and assurance project deliveries. A PC is responsible for tracking project requirements, creating detailed project plans and working directly with security team members and partners across ICE to ensure successful project delivery. The PC will use project management tooling to report on metrics to track progress, open issues and project delivery. The candidate must be a self-starter capable of working within a team. The PC must have good project management skills, excellent communication skills, and the ability to work with in-person and remote project teams to deliver complex security projects. The position will be collaborating with teams in other time zones. Responsibilities Project Coordinator will be a point of contact for the Security team looking for support with new project delivery, enhancements, reporting etc. , Technical experience within running enterprise, security and infrastructure projects Establish and document project requirements and guidelines in accordance with standard security project delivery coordination and management Track security project requirements; outstanding risk, issues and decisions; lifecycle documentation and dependencies Keep project details up to date and accurate to support reporting on project milestones, and any other project related data Creates cross-functional project plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis Interface with multiple stakeholders, gathering and prioritizing requirements, and facilitating project scope definition Facilitate regular status meetings to manage the project plan execution Knowledge and Experience Bachelors or equivalent degree Minimum 4 years of working experience as a project coordinator or a technical role within information technology or security Ability to apply standardized project control mechanisms such as planning and project progress tracking / control, estimating, logic analysis, resource planning and allocation, issue and risk management Ability to use PMO tools effectively Ability to self-start effectively with ambiguity and varying levels of detail Communication and interpersonal skills that are highly developed Ability to organize personal and team time effectively Technical understanding of security technologies a plus Financial industry and cyber security experience a plus Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose You re someone who enjoys being directly accountable for the reliability of a business-critical, large- scale enterprise system. You re comfortable guiding and making decisions with limited information and are capable of operating within the trade-offs present when solving for immediate needs versus solving with bigger scale solutions. You might be considered an authority in systems reliability and you feel rewarded by working to develop operability culture in a quickly growing and changing environment. You enjoy owning a wide and diverse set of problem areas and are willing to go out of your lane to affect change. You may have developed metrics, log aggregation or performance analysis systems in your career. Does this sound like you? If it does, keep reading! You just solved a critical customer issue. Your small and agile team is anticipating kudos across Customer Success & Product Engineering as they ve been busy shipping best- in-class measurement and analytics tools to our platform that are ready to use and as approachable as possible. You ve just attended a postmortem for a severe incident, and during the course of the meeting the team identified a big-scale way to add a new capability to the platform that not only prevents that type of outage, but potential similar outages in many other areas of the business. You ve saved the company a significant amount of capex and lost revenue in your first 6 months, paying for your own position in the process! And a happy customer is an add-on revenue. Responsibilities Manage and support our database platforms (Microsoft SQL Server) on Public Cloud & Private Cloud environments. Cover all aspects of Availability, Scalability, Performance and Security for Databases. Automate self service solutions for the database platform. Participating in a global on-call rotation and weekly release & maintenance windows. Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, and successfully handle multiple priorities. Low tolerance for inefficiency and the burning desire to automate anything that can be automated Knowledge and Experience Experience with managing and troubleshooting databases in high performance, multi-user web applications. Proficient in Microsoft SQL Server (2016, 2017, 2019). Experience building and managing production environments on Private and Public cloud (AWS). Proficient in applying Microsoft SQL Server capabilities to business problems. Proven experience in database design for performance, security and scalability. Strong working knowledge of Linux and Windows Server Strong verbal and written communication skills. Excellent technical problem-solving skills and aptitude to learn new technologies and methodologies. Professionalism, positive outlook, respect and courtesy to customers and all associates. Experience in working in a 24/7 team managing large data centers 4+ years SQL Server development and administration (SQL Server 2008- SQL Server 2019). MongoDB or PostgreSQL Server administration is a plus. Public Cloud experience on AWS offerings is a plus. 3+ years experience with database and system internals and performance tuning. 3+ years SQL Server development covering SQL & T-SQL code. B. Sc. in Computer Science, Computer Engineering or equivalent experience. Experience with Linux and open source software experience highly desirable. Schedule This role offers work from home flexibility of one day per week .

Job Description Job Purpose ICE MT is a leading provider of enterprise on-demand solutions, backed by the global resources of Intercontinental Exchange (NYSE:ICE), were transforming, streamlining, and digitizing the U. S. residential mortgage process, from consumer engagement through loan registration in order to connect our customers to opportunity. Product: Encompass Web provides a complete solution for loan officers to maximize productivity across their entire workflow from anywhere, at any time. We are looking for QA Engineer who plays a key role in supporting all stages of the Software Development Life Cycle (SDLC). The successful candidate will be able to multitask in a dynamic team-based environment, while demonstrating extensive technical skills, decision-making abilities and the highest level of professionalism. The candidate is also expected to have a strong programming etiquette and excellent business knowledge/experience. Responsibilities Be an active participant in planning and designing product features with the ability to view the product from a customer perspective Proficient in UI, Functional testing and Automation testing for web and mobile applications. Develop, modify, and execute software test cases, automated scripts, and programs for testing. Collaborate with cross functional teams involved in product delivery Must be self-motivated, flexible, and have strong problem-solving skills. Develop, update, maintain and execute automated tests using Selenium and Java Review and triage test failures and verify fixes Work with team to analyze code coverage using industry standard tools Enhance and extend test automation libraries and frameworks Build testing tools, mock services Manage multiple competing priorities in a fast-paced Agile environment Work with minimum of technical supervision Stay current with the latest engineering technologies and best practices May require overtime or off-peak hours to meet commitments Knowledge and Experience BS/MS in Computer Science or equivalent domain 4+ years experience working as a Test Automation Engineer 4+ years uninterrupted experience developing automation code in Selenium with Java, TestNG, Appium, XCode for mobile based applications. 4+ years supporting cross browsers, mobile and tablet testing. 4+ years of experience with Android, iOS or other mobile application testing 3+ hands on experience with GitHub tools. 1+ hands on experience in Accessibility Testing (ADA) Ability to analyze requirements, develop a test plan/strategy, create and execute test cases, track defects and report results Familiar with CI/CD process, configure Jenkins Jobs. Demonstrated knowledge of the Software Development Lifecycle (SDLC) and manual testing Ability to effectively communicate relevant project information with coworkers, peers, and management through written and verbal communication. Must be self-motivated, flexible, and have strong problem-solving skills. Plus Experience with AWS Exposure to Security, API, Performance testing

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor s or master s degree in computers and technology. 2 to 5 years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e. g. , internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor s or master s degree in computers and technology. 4 to 7 years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e. g. , internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We are looking for motivated, results-oriented people to join our team. Intercontinental Exchange is seeking a Automation Engineer . We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge. Responsibilities Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Actively troubleshoot any issues that arise during testing and production Update existing processes and design new processes as needed to optimize performance Work with the customers to understand their infrastructure automation solution requirements Understanding customer requirements and project KPIs Actively participate in or own continuous improvement projects driven by automation Any other activities as directed by management Work closely with the other team members to improve existing projects. Create quality measurements to track improvement in projects. Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment Participate in an on-call rotation Knowledge and Experience Years & Type of Experience 3+ years functional experience working as a DevOps Engineer Prior experience with software development, infrastructure development, or development and operations Technical Abilities and Skills Requirements Strong experience with Microsoft Windows Server and Linux Administration Experience with scripting languages such as Python or PowerShell Experience in architecting an automation framework Proficiency in Configuration Management, CI, and automation tools such as Jenkins, Chef, Puppet, Ansible or similar Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) Experience with git, git repo services (BitBucket, GitHub), and branching strategies Experience with open-source technologies and cloud services (AWS/Azure) Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty) Experience with infrastructure as code (Terraform, CloudFormation) Experience with automation of business continuity/disaster recovery Knowledge of and exposure to container technology and orchestration is a plus. Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman) Excellent problem-solving and troubleshooting skills Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Preferred Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler Experience with BigPanda Experience with PagerDuty Experience with AI Ops Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE Data Services (IDS), a leading provider of financial market data, has an opening in Feeds Content Team, which is a real-time process that works on Market data corporate action events, Derivative and Equity reference data maintenance, pro-active checks, contributor data maintenance, quality assurance checks, Track day to day Developer Notices and analyze Feed impact to improve data quality and client experience. This team also supports real-time feeds and desktop business verticals around the clock, 5. 5 days a week. The individuals of this team acquire and maintain a detailed understanding of Exchange notifications and associated market conventions for those venues. This knowledge will then be applied to process the reference data events and help initiate data quality projects to enhance client experience. The individuals on this team are expected to be the go to people for all questions regarding instrument level reference data, how they are maintained on various Real Time Services (RTS) products. The individuals will be responsible for maintenance of reference data. Team members also interact with on-shore stake holders like Market BAs, client facing staff and Development teams in order to determine exact requirements for enhancements and modifications to existing data presentations. Responsibilities Sourcing and maintenance of Market data events across global equity exchanges - Incumbent sources and maintains the Market data events announced by exchange. Also, be updated on the feed / exchange specific exceptions and maintain MoWs which can be referred by team Work on client queries, analyze the problem, provide RCA and Resolution to clients - Take ownership of issues raised in JIRA, fixing and providing timely updates. Facilitate the Market BAs and Development teams with required research to get strategic or tactical fix Maintain reference data for Derivative and Equity instruments - Process routine activities to ensure accurate and latest data is available on database Identification of sources with optimum data and raise requests to change Feed mapping - To check and identify source that has the optimum data in terms of coverage and accuracy. Liaise with stake holders for changes if any Track day to day Developer Notices and analyze for any data impact - Track and monitor the Developer notices which will be published for any data changes and analyze the impact of the same and take necessary steps to ensure the quality of the data is not disturbed Execute daily validation and initiation procedures, ensuring the integrity and consistency of data across multiple platforms - Ensure the identified tasks and procedures are executed for the day/shift to maintain integrity and consistency of data across all databases Active Participation in Team Huddle - Establish transparent and meaningful business communication with Reporting manager and provide timely Process updates Knowledge and Experience Required Basic Qualifications Eagerness to learn and collaborate with others Attention to detail, ability to think and work independently within a team environment Excellent verbal and written English language skills Willingness to work in rotational shifts including night shifts Knowledge on Financial data is an added advantage Bachelor s or a Master s degree in finance line Preferred Qualifications Comfortable working with large datasets Basic knowledge in Excel and MS Office application Good analytical, technical and problem solving skills Schedule This role offers work from home flexibility of one day per week.

Overview Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. The ideal candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will be part of a team responsible for developing the tools to the Enterprise Ticker Plant. It involves right from participating in the requirements discussions, technical design, setting up the development environment, developing the applications and deploying the applications to the configured environment. In addition, the Software Engineer will be responsible for supporting the QA staff and any production issues that may come for the deployed applications. We are looking for a senior C++ developer to be a part of an experienced team of professionals taking technical ownership of the projects related to Enterprise Ticker plant tools. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. They should be willing to learn or work on Go language. We are also looking for an experienced software engineer with technical proficiency as well as an eager attitude, professionalism, and solid communication skills. Responsibilities Develop and support applications related to the in-house Enterprise Ticker Plant applications Write scalable, robust, testable, efficient, and easily maintainable code Translate software requirements into stable, working, high performance software Play a key role in architectural and design decisions, building toward an efficient micro services distributed architecture Passionate technologist, keen to innovate, learn and share knowledge with others Should have strong knowledge of Computer Science fundamentals such as OOP, data structures and algorithms Should be strong on Linux based application development Should be experienced in Systems programming, multithreading and in writing the Client-Server based applications Mentor or guide the junior developers by doing code reviews Document changes and author documentation on software functionality Knowledge and Experience Bachelor s degree in technology, engineering or equivalent experience 6 to 9 years experience in Software Development Demonstrably strong C/C++ programming skills 5+ years of development on Unix/Linux platforms Hands-on knowledge of GCC/G++, GDB, Valgrind, and system profilers Willing to learn and work on languages like Go and Python Top class ability to understand complex systems and how to debug problems Good working knowledge of TCP and Multicast programming paradigms Demonstrated experience with Linux/Unix and shell scripting Should be familiar with network engineering and socket programming Experience with NoSQL (MongoDB), Redis, etc. Plan and implement model data structures for scalability. Work on the maintenance or enhancement of existing data structures. Designing REST APIs which will be used by multiple clients. Experience with programming and scripting languages is preferred like: Python, Perl, Bash Shell or similar languages. Should have strong knowledge of low level Linux with experience of pthreads and locking. Should have strong knowledge about the TCP/IP stack, packet capturing tools like tcpdump, tshark or dumpcap Experience with Git - version control system Ability to work independently as well as within a team environment. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE owns and operates the worlds most advanced financial services infrastructure that are tasked with serving customers around the world. Our infrastructure is designed from the ground up to meet our unique performance constraints while remaining impeccably reliable. By joining the Infrastructure Development & Automation team you ll aid us in maintaining our infrastructure as well as helping us continue to push the envelope with state-of-the-art technologies. A successful candidate will gain invaluable hands-on experience with state-of-the-art equipment and cutting-edge technologies in the area of server, storage, and networking. The experience will not be limited to technology this is also an opportunity to get a good understanding of the operation of a global organization, how global teams interact, how projects are developed, implemented and how strategies are executed. This role will have you joining our Infrastructure Development & Automation team where you will be working on our in-house automation platforms, advanced network monitoring tooling, and other internal development projects within the ICE Operations vertical responsible for building and maintaining infrastructure for the organization. You will be exposed to all layers of these tools as well as learning the enterprise SDLC processes at ICE. In time you will help support other teams use of these tools and develop new features or improve existing ones. Responsibilities Write and maintain software that interacts with various server platforms, storage solutions, network devices, tools, databases, and user input Gather requirements from relevant business owners Keep project stakeholders updated on progress Help ensure an orderly release management and SDLC process is followed Meet with technologists from other teams to ensure all new software appropriately captures the requirements, uses the best data sources, and does so in a secure manner Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Knowledge and Experience Essential The applicant is expected to have the following skills and experience on appointment: 2-3 years of development experience Computer Science (or related field) degree Good written and oral communication skills and the ability to work with others on both an ad hoc and project team basis, across organizational boundaries Intermediate software development skills with, or willingness to learn, Python, TypeScript, and Go (golang) Comfort with database technologies and terminology (e. g. ORMs, DB Models, Redis) Familiarity with GNU/Linux operating systems Beneficial The applicant will receive extra consideration if they have some of the following skills and experience: Development ability in Python, TypeScript/JavaScript, Go (golang) Ability to use RESTful APIs Ability to work with JSON, XML, YAML, and proprietary data interchange formats Familiarity with a DVCS (e. g. git) Familiarity with development dependency management tools (e. g. npm, pip, maven, etc) Familiarity with functional and integration testing Knowledge of common network automation services (e. g. NETCONF, eAPI, etc) Knowledge of IT automation tooling (e. g. Ansible, Puppet, Salt) Self-organizing and ability to pick up next task independently Preferred The following skills and experience are particularly desirable but are not required for consideration: In-depth knowledge of infrastructure automation technologies such as Puppet, Ansible, container orchestration solutions, Foreman, VMWare ESX, KVM, etc Previous experience integrating with platforms such as Service Now or Jira In-depth knowledge of applications and services offered by ICE/NYSE Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Enterprise Operations provides 24x7 support for the organization s Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages. Responsibilities Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures. Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge and Experience Bachelor s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Strong written and verbal communication Familiarity with 365 Office Suite Active Directory Administration Experience Ability to troubleshoot IT/Application related issues Ability to multitask and work independently on projects Skills Perform monitoring for new events to open incidents Prepare documentation of runbooks Coordinate with other teams on changes to production systems Interact with Engineering, Development, and Business Develop and propose solutions for the knowledge base Understanding of process monitoring using monitoring solutions Understand priority for high Severity incidents Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose The ICE MT DDA team is seeking a Senior Quality Assurance Engineer who has experience in software testing and test automation using Java-based test frameworks. This role will be primarily responsible for testing backend microservices, APIs, and performing integration testing. The candidate will be responsible for building & reviewing complex test scenarios, writing & executing test cases (both manual and automated), and ensuring quality releases. It will be a huge plus if the candidate has experience in the US Mortgage domain. The ideal candidate will be results-oriented, self-motivated, and can thrive in a fast-paced environment. This role requires frequent interactions with project and product managers, developers, QA, and other stakeholders to ensure the delivery of a world-class compliance solution to our users. The candidate will also have opportunities to drive test initiatives, contribute to enhancing the existing test framework, introduce new processes, and evaluate AI tools (e. g. , GitHub Copilot) to improve automation efficiency. Additionally, the candidate will gain exposure to technologies such as ELK Stack, Splunk, Spring, Apache Kafka, Apache Flink, and databases like Cassandra and MySQL. Responsibilities Assist in determining test methodology and test data setup Actively participate in grooming, planning and daily standups Develop test scenarios and test cases for capabilities of our products Execute test scenarios/test cases during formal test periods for every release Diagnose problems and report bugs and enhancements to Development Responsible for documenting clear and detailed defects including steps to reproduce actual and expected results Build regression and acceptance test scenarios Perform functional and End to End tests Automate scenarios using a JAVA/Selenium/API automation frameworks and JUnit. Executes, updates and maintains existing test scripts Documents clear and detailed defect reports including steps to reproduce actual and expected results Is proactive in following up with developers on open defects Involve in sprint end demos and retrospectives and work on continuous improvements Plans, builds and designs new automation to support new builds and release of the code Produces clear and meaningful automated reports to provide test results for each execution Works closely with Developers, QA and other project team members to analyze test results, locate problems, identify root causes and develop solutions Interact effectively with Product Management and Development Familiar with using source control software, bug reporting software like Jira or equivalent May require overtime or off-peak hours to meet commitments. Knowledge and Experience Computer Science Degree or equivalent from a fully-accredited college or university. 6+ years experience working as a dedicated Test Engineer Strong knowledge of Java programming language / Selenium / Restful APIs / SQL / Jenkins Understanding of CI/CD process. Familiar with Jenkins tool. Prior experience with AWS tech stack is a plus Ability to effectively communicate relevant project information with coworkers, peers, and management through written and verbal communication; Ability to communicate and effectively collaborate with internal departments and other outside parties in a professional manner. Ability to work with distributed teams across different time zones. Demonstrated knowledge of the Software Development Lifecycle (SDLC) and manual testing Prior experience working on a financial application preferably a Mortgage Loan Origination System or Underwriting Process is a plus

Overview Job Purpose The Manager, Systems Operations role - specific to the Automation group is responsible for leading and managing a team responsible for supporting and maintaining automation tools and solutions. This position will also have accountability into the overall Operations of various application platforms at ICE as well as internal workload automation tools. This position helps to set the direction and enforce standards, implement solutions, develop best practices and guide team numbers on automation efforts. You will collaborate closely with the Operations and SRE teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally. Responsibilities Team Leadership: Lead a team of Engineers and Analysts, providing guidance mentoring, performance management. Foster a culture of continuous improvement. Process Improvement: Develop and refine processes that streamline workflows, reduce bottlenecks and increase overall velocity. Training and Support: Provide training and documentation to other team members on the effective use of existing toolsets and best practices. Act as primary point of contact for staff issues. Collaboration and Communication: Work closely with partner teams to understand their pain points and automation goals. Work with teams to make them more efficient. Continuous Improvement: Participate in or lead continuous improvement projects driven by automation. On-Call Rotation: Participate in an on-call rotation as needed. Additional Duties: Perform any other activities as directed by management. Knowledge and Experience Experience: 5+ years of experience as a people manager or in a team lead role with delegation duties in a technical environment. Strategic Thinking: Demonstrate ability to think strategically about business and product goals as well as technical challenges and staff workloads. Software Development: Prior experience with software development, infrastructure development, or operations. Scripting Languages: Strong proficiency in scripting languages such as Bash, Python, and/or PowerShell. Relational Databases: Experience with relational databases. Server Administration: Strong proficiency with Linux and Windows Server administration. Automation Frameworks: Experience in architecting automation frameworks with proficiency in tools such as Jenkins, Chef, Puppet, Ansible, or similar. Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira). Version Control: Experience with Git and/or code repository services (BitBucket, GitHub, etc. ). Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure). Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty). Infrastructure as Code: Experience with infrastructure as code (Terraform, CloudFormation). Container Technology: Knowledge of and exposure to container technology and orchestration is a plus. API Interaction: Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman). Problem-Solving: Excellent problem-solving and troubleshooting skills. Documentation: Process-oriented with great documentation skills (Confluence). Data Structures: Experience with data structures/formats such as XML, JSON, YAML, and HCL. Business Continuity: Experience with automation of business continuity/disaster recovery. Preferred Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc. Coding Experience: Moderate experience with coding any combination of Perl, Ruby, Bash, PowerShell and Java + others. Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler. Monitoring Tools: Experience with BigPanda and PagerDuty. AI Ops: Experience with AI Ops. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At Intercontinental Exchange (ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. Were looking for motivated, results-oriented people to join our team. As a Lead Java Developer, you will be mentoring a team, responsible for contributing to the design, development, maintenance and support of high-volume enterprise applications. This is an excellent opportunity for a technologist to further develop their problem-solving skills and learn hands on from a small and experienced team. The ideal candidate must be results-oriented, self-motivated and can thrive in a fast-paced environment. This role requires frequent interactions with project and product managers, developers, quality assurance and other stakeholders, to ensure delivery of a world class application to our users. Responsibilities Create an inspiring team environment with an open communication culture Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Identifying training needs of team members to maximize their potential and provide coaching. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Design and implement software solutions based on standard design and architecture patterns for user requirements. Accurately document the design and implementation steps, review with business analysts, development, and QA teams Collaborate with product, project management, and QA team in requirements analysis, solution design, providing development work estimates and project status. Assist to develop and ensure complete functional and non-functional specifications. Collaborate with other internal teams to translate business requirements into technical implementation for the automation of existing processes and the development of new applications. Understand complex business logic in existing systems and transition it to new technologies and systems. Work with system operations, database administration and systems engineering teams in production support and defining system recovery procedures. Identify root causes and develop solutions for program failures. Plan and execute unit tests to ensure the developed code is free of functional defects. Work closely with Performance Test team to identify performance hotspots and in providing timely resolution during load tests. Work in an agile and continuous integration environment with a command of SDLC tools . Knowledge and Experience Bachelor s degree in Computer Science or Information technology. 10+ years of experience developing low latency, high-performance transactional software systems and components using standard Enterprise Integration Patterns and design principles. 2+ years of experience in leading team and technical management activities. A deep knowledge of: Java 8+ OOD, Design Patterns Distributed messaging, JMS Spring and its frameworks like Spring Boot, Spring MVC, Spring Data Multi-threaded server-side development Strong experience with Oracle PL/SQL and Database Technologies Experience applying continuous improvement tools and agile development methods to enhance and evolve complex systems driven by business needs. Strong written and verbal communication skills Ability to multitask and work independently on multiple projects. Demonstrable skills in production support and root cause analysis Open to learn and willing to participate in development using new frameworks, programming languages. Good to Have Knowledge of REACT tools including React. js, TypeScript and JavaScript ES6, Webpack, Enzyme, Redux, and Flux. In-depth knowledge of Java, JavaScript, CSS, HTML, and front-end languages. Experience with user interface design. experience in AWS Amplify, RDS, Event Bridge, SNS, SQS and SES Preferred Experience developing data processing pipelines using distributed compute principles and open-source frameworks. Experience in developing micro-services in container-based Kubernetes platforms (OpenShift, Tanzu) Experience developing Web UI using JavaScript based frameworks like React/JS Exposure to the financial services technologies domain, particularly in futures and options Working knowledge with shell scripts and CLI in Linux

Job Description Job Purpose The objective of the Third-Party Risk Management (TPRM) team is to promote, facilitate and support consistent and effective vendor risk management across the enterprise. The Analyst, TPRM role supports activities associated with managing vendors and third-party relationships. This team member will work with all levels of staff including senior management to mitigate vendor risks in alignment with company risk tolerances. This team member will manage on-boarding activities, support periodic vendor reviews, continuous monitoring, vendor decommissioning and assist with vendor risk reporting to ensure Intercontinental Exchange (ICE) maintains healthy vendor relationships. Duties and Responsibilities Manage a portfolio of vendors across several business lines, across several risk domains Assess vendor risk, perform appropriate due diligence, and ensure completeness of vendor documentation Serve as a liaison between the vendor, business and supporting teams (i. e. , IT, legal, procurement, accounting, and operations) Collaborate with business partners to maintain a clear documentation trail of vendors passing through the VM (Vendor Management) Lifecycle Responsible to produce internal vendor management status reports and metrics Facilitate resolution of escalated vendor-related issues related to on-boarding, decommissioning or risk assessing, monitoring and performance Maintain a thorough understanding of relevant internal policies and external regulatory requirements applicable to ICE vendor risk management Knowledge and Experience Minimum 6+ years of experience in Third Party Risk Management, compliance, security audit management, supply chain management, or other directly related experience. Direct experience in TPRM or compliance highly desirable Experience working for banking, insurance, or information technology company a plus CRVPM or CTPRP highly desirable Demonstrated leadership in vendor management and can be viewed as VM expert Demonstrated competency working well within a team and across departments Strong interpersonal and communication skills, both verbal and written Proven record of accomplishment in taking ownership, driving results in a fast-paced environment Self-starter with high degree of initiative and the ability to manage deadlines Strong organizational skills with the ability to multitask and prioritize while maintaining close attention to detail. Basic knowledge of and experience with legal contracts, contract negotiations and service agreements Good working knowledge of Microsoft Office products, particularly Excel, Power Point and Visio

Job Description Job Purpose Team Lead, Market Data will join the Master Data Management team within Intercontinental Exchange (ICE). The Master Data Management team is responsible for building and maintaining corporate company-wide data uniformity. This position will be responsible for managing high-level data sets (Business Entity, Client Segmentation, Contact Data etc. ) and onboarding new acquisitions on schedule. The successful candidate will work on new and existing projects in close collaboration with teams that include Data Warehouse, Sales, Finance, and internal stakeholders. The analyst must be results-oriented, self-motivated and have the ability to thrive in a fast-paced environment. The candidate must have the ability to work independently; must have excellent verbal and written communication skills; must have excellent organizational skills. Responsibilities Lead a team of MDM analysts across various skill and experience levels. Balance assignments of transactional routine work units with both long term and ad hoc projects Candidates are responsible for analyzing various levels of client specific information and to ensure that it is populated into the database of record in an accurate, complete, and timely manner. Clearly and concisely document requirements for each project being undertaken. Assist in evaluating information gathered from multiple sources, reconciling conflicts, and determining best path forward. Performs changes to master data following established processes including but not limited to create, change, activate/deactivate or otherwise modify master data. Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate procedures or improvements. Utilize Salesforce and external tools to reconcile data outputs. Work closely with other team members and cross-functional team members. Knowledge and Experience 5+ Years of Experience in Secondary research which involves summary, collation, and synthesis of existing research. Bachelors degree or equivalent combination of education and experience. Advanced experience in Excel and database technologies including pivot tables, Visual Basic/SQL query writing. Hands-on experience with data visualization tools such as Tableau or Power BI. Excellent communication skills. Position must communicate clearly, respectfully, and effectively with many different types of people and departments across the firm. Strong knowledge and understanding of the Financial Markets Data. Strong Analytical and problem-solving skills. Exceptional organizational skills and ability to manage multiple tasks and priorities. Excellent attention to detail and high degree of demonstrated decision-making and problem-solving skills. Must possess the ability to influence others. Ability to distill large amounts of varied information into specific takeaways. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Team Lead, Market Data Operations will join the Market Data Operations Reporting Team within Intercontinental Exchange (ICE). The Market Data Operations Reporting team is responsible for the provisioning, obtaining of authorization, source reporting and data usage compliance of market data both internally and externally. Our remit: To offer a value-add service across our firm s multiple business lines To provide a proactive, forward-facing, service orientated group with a clear understanding of the value of the corporate strategic assets ( the data ) of which we are in effect the custodians To implement a series of clearly defined best practices across all business lines and all product lines to support our global business in a timely, efficient & compliant way To implement robust processes to support the sales cycle and the client on-boarding process while adhering to our core principals of source compliance & consistency Permission, report, and remit payments on behalf of our clients in compliance with our source obligations The Market Data Operations Team Lead plays a critical role in the general oversight of the day-to-day activity of the local Market Data Operations Reporting team. This includes the oversight of key team functions including, but not limited to, Market Data Source Policy Management and Reporting. The ideal candidate would have experience working within a finance or operations related field (experience in Market Data is a plus); Researching, Analyzing, Interpreting and Processing Data; and Data Reporting; Previous Team Lead/Management Experience is a plus. Responsibilities Oversee and be a key participant in the team s day-to-day activity Oversee and execute projects/procedures to drive increased operational efficiency in both new and existing workflows Manage the preparation and distribution of comprehensive usage reporting of ICE Data Service s client base to various third-party vendors on a recurring basis Ensure said reporting is compliant with contractual obligations Validate invoices and payment requests from sources against usage reporting and other contractual obligations (e. g. , internal license and connectivity fees. ) Liaise with vendors and internal stakeholders to resolve issues regarding usage reporting or billing Monitor changes in source policies and their impact to the client base, as well as internal workflows and procedures Prepare and maintain consistent usage and expense analytics based on various usage and invoice reports. E. g. : Variance Reports and Trend Analyses Lead, support, and/or participate in multiple MDO specific, and cross-departmental projects Knowledge and Experience 5+ years of relevant work experience Strong Microsoft Office skills; Excel and PowerPoint essential. Visio knowledge is preferred Excel proficiencies include Pivot Tables/Charts, VLOOKUP, INDEXMATCH, VBA Macro Thoroughness, attention to detail and the ability to think and work both independently and within a team environment Service oriented toward both internal and external clients Strong organizational, prioritization and time management skills Project Management experience a plus Data Analytics experience a plus (SQL, Python) Good written, oral, interpersonal, and presentation skills with the ability to interact with all levels within an organization Bachelor s degree or equivalent combination of education and experience required. Post-graduate degree is a plus (preferably MBA Finance) Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE Data Pricing & Reference Data is offering a unique opportunity for a full-time Fixed Income Operations Associate to join a team responsible for working as part of the PRD Operations team of the Evaluations Services Operations group. The primary responsibilities of the Operations Associate position will be to support the evaluations process, maintaining client and master database evaluations records, responding to client inquiries, and identifying/implementing process improvements. Responsibilities Setting up newly issued securities within the pricing databases, responding to client inquiries. Maintenance of client portfolios and review of various Q/A reports. Coordinate with Reference Data teams to ensure the cross-area workflows are efficiently maximized. Follow up and resolve evaluations data discrepancies, as necessary. Assist Evaluation team with any other projects or processes as required. Assist in the creation of quality control reports for evaluation groups. Resolve client questions or issues as related to the timely and accurate processing of evaluation requests. Review and standardize processes across asset classes. Amend and update procedure documents as and when new procedures are established and/or old procedures change. Use Excel functions to organize, analyze and create data. Recommend, document, and implement automated process to reduce legacy workflow inefficiencies. Knowledge and Experience MBA Finance or equivalent/higher qualification is required. Knowledge of Fixed Income instruments and their attributes. Strong knowledge of fixed income markets/capital markets. Excellent written and verbal communication skills. Ability to manage time effectively within rigid time constraints. Ability to work both independently and as part of a team. Skilled in Advanced Excel, VBA, Python, and SQL is preferred. Flexible to work in any shift, including night shifts. Shifts could be rotational.

Job Description Job Purpose At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. The Systems Engineer is responsible for creating and maintaining availability and high-performance in UNIX development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse. Responsibilities Assist in the design, planning and implementation of server solutions Tune and design systems infrastructure for maximum available performance Automation of manual tasks using scripting and application development Investigate and adopt new technologies/tools as needs arise Respond to and assist in production operations in a 24/7 environment Evaluate, test, and integrate new operating system versions, drivers, and patches Provide technical analysis, resolve problems, and propose solutions Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Participate in a weekly on-call rotation for after-hours support Knowledge and Experience 3+ years of experience with the Linux Operating System (RedHat variants preferred) Solid experience coding with any combination of Perl, Ruby, Bourne, Python, Java, API s, and others Experience with automation/configuration management using either Puppet, Chef, Ansible or an equivalent Familiarity with git, foreman, Jenkins, or equivalent Demonstrable knowledge of multi-tiered, highly available, and resilient application design Knowledge of horizontal and vertical scaling for performance and high availability Intermediate Linux administration and engineering Top-tier analytics and problem solving Ability to work in a service-oriented team environment Project Management, organization, and time management Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Fluent speaking, reading, and writing in English Preferred Degree in engineering discipline or equivalent experience in Systems Engineering 1+ year of experience with Multi-Factor Authentication Basic understanding of application and server virtualization Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose We are seeking a skilled QA Analyst with 3 to 6 years of experience in software testing and automation. The ideal candidate should have a strong understanding of test automation frameworks, scripting languages, and software testing methodologies. This role requires collaboration with cross-functional teams to ensure the quality and reliability of web applications. Knowledge and Experience 3 to 6 years of experience in software testing, test automation, and QA methodologies. Hands-on experience with Selenium WebDriver for web application automation. Strong understanding of Git, JIRA, and Bitbucket. Proficiency in writing XPath expressions for test automation. Experience with Keyword-Driven Frameworks and test automation strategies. Knowledge of Robot Framework and Python (or any other programming language) is a plus. Familiarity with Object-Oriented Programming (OOP) concepts and software development best practices. Experience in API automation testing. Knowledge of CI/CD pipelines and Jenkins. Understanding of database testing and SQL queries. Strong analytical and problem-solving skills with the ability to work independently or as part of a team. Excellent communication skills to collaborate effectively with stakeholders. Schedule This role offers work from home flexibility of one day per week.