Senior Servicenow Developer

Wipro

4 - 6 years

6 - 10 Lacs

pune

Posted:None| Platform:

Apply

Skills Required

itsm modules cmdb servicenow itom glide rest event management ui policy javascript mid server itsm ui devops scrum secops agile api discoverer technical documentation servicenow development digital transformation soap client scripts

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Design, develop, and customize ServiceNow applications and modules, with a primary focus on
ITSM (Incident, Change, Problem, Request, Knowledge)
and
ITOM (Discovery, CMDB, Event Management, Orchestration)
.
Create and configure
Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes
, and
Workflows
.
Implement and manage
ServiceNow Discovery
,
MID Servers
, and
CMDB health
.
Develop integrations between ServiceNow and external systems using
REST/SOAP APIs
,
IntegrationHub
, and
custom integrations
.
Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
Optimize performance and scalability of ServiceNow instances.
Participate in testing, QA, and production deployment activities.
Create and maintain technical documentation for implementations and customizations.
Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

Required Skills & Experience:

7+ years of hands-on experience in ServiceNow development and administration.
Strong experience in core
ITSM modules
and
ITOM components
like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
Proficient in
JavaScript
,
Glide API
, and
Flow Designer
.
Deep understanding of
CMDB structure
, data models, and dependency mapping.
Experience working with
MID Servers
, credentials management, and probes/sensors.
Expertise in building
custom applications
and configuring
portal widgets
(Service Portal).
Solid knowledge of
Access Control Rules (ACLs)
,
UI Policies
, and
Data Policies
.
Experience with version upgrades, clone management, and patching activities.
Familiarity with Agile/Scrum development practices.

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA)
Mandatory
Certified Implementation Specialist (CIS)
in
ITSM
or
ITOM
Preferred
Exposure to
DevOps
,
App Engine
, or
SecOps
is a plus
Experience working in large enterprise environments is desirable

Soft Skills:

Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work both independently and as part of a team
Self-motivated with a passion for learning and growing in the ServiceNow ecosystem

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