Senior ServiceNow Developer Strategic Portfolio Management SPM Expert

Critical Skills to Possess:

• Experience:

• 5+ years

  of hands-on ServiceNow development experience.

• 3+ years

  of dedicated, in-depth experience implementing, configuring, and customizing the

  ServiceNow SPM/ITBM suite

  .

• Technical Certifications:

• Must-Have:

  ServiceNow Certified Implementation Specialist –

  Project Portfolio Management (CIS-PPM)

  .

• Strongly Required:

  ServiceNow Certified Application Developer (CAD).

• SPM Module Expertise (Hands-On):

• Demonstrated mastery of the

  PPM suite

  (Demand, Project, Portfolio, Resource Management).
• Proven experience with

  Application Portfolio Management (APM)

  .
• Solid understanding and configuration experience with

  Agile Development 2.0

  and its integration points.

• Platform Skills:

• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.

• Analytical Skills:

• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles and Responsibilities:

• SPM Module Implementation:

  Lead the design, configuration, development, and implementation of core SPM applications, including:

• Project Portfolio Management (PPM):

  Including Ideation, Demand, Project, Program, and Portfolio modules.

• Application Portfolio Management (APM):

  For application inventory, rationalization, and technology portfolio management.

• Agile Development 2.0:

  Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.

• Resource Management:

  Develop and configure solutions for capacity planning, resource allocation, and time management.

• Financial Management:

  Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.

• Custom Development & Platform Expertise:

• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including

  Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows

  .
• Utilize advanced scripting skills in

  JavaScript, Glide APIs (GlideRecord, GlideAjax),

  and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.

• Integrations:

• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using

  IntegrationHub, REST, and SOAP APIs

  .

• Stakeholder Collaboration & Support:

• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.

• Reporting and Analytics:

• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.

• Governance and Maintenance:

• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.