Senior Security Manager

Job Title: Senior Security Manager
Department: SecurityLocation: Retail Mall / Shopping Complex
Reporting To: Mall General Manager / Operations Head

Job Summary:

The Senior Security Manager is responsible for ensuring the safety and security of the mall premises, staff, tenants, and visitors. The role includes supervising the security team, conducting regular briefings and training sessions, maintaining discipline, and implementing effective security protocols in coordination with mall management and local authorities.

Key Responsibilities:1. Leadership & Supervision

• Lead and manage the entire mall security team including supervisors, guards, and control room staff.
• Prepare duty rosters and ensure adequate manpower deployment at all entry, exit, and critical points.
• Monitor performance, discipline, and grooming standards of all security staff.

2. Briefing & Training

• Conduct daily security briefings to communicate duties, updates, and instructions clearly to all team members.
• Organize regular training sessions on:
• Emergency response and evacuation drills
• Fire safety and first aid
• Customer service and public dealing etiquette
• Handling suspicious activity and theft prevention
• Mall-specific SOPs and incident reporting procedures
• Evaluate the effectiveness of training and refresh knowledge periodically.

3. Security Operations

• Ensure smooth operation of all security systems including CCTV, access control, and alarm systems.
• Supervise crowd control during weekends, events, and peak hours.
• Coordinate with housekeeping and parking teams for smooth visitor movement.
• Handle lost & found, shoplifting, and other incidents professionally.

4. Reporting & Documentation

• Maintain incident reports, visitor logs, and daily security reports.
• Conduct regular audits of security posts and equipment.
• Submit weekly and monthly reports to mall management on security performance and improvements.

5. Emergency & Crisis Management

• Develop and update emergency response plans.
• Lead the team during fire alarms, medical emergencies, or security threats.
• Liaise with police, fire, and emergency services when required.

6. Training & Professional Development

• Identify skill gaps among the security team and arrange focused training.
• Ensure compliance with safety regulations and mall policies.
• Motivate the team to maintain a high standard of vigilance and professionalism.

Qualifications & Experience:

• Graduate or equivalent; ex-serviceman preferred.
• Minimum 5–8 years of experience in mall / hotel / corporate security operations, with at least 2–3 years in a senior supervisory role.
• Strong knowledge of security systems, fire safety, and crowd management.
• Excellent communication, leadership, and team-handling skills.

Key Skills:

• Leadership & decision-making
• Staff briefing & training delivery
• Emergency handling
• Coordination with law enforcement
• Report writing & documentation
• Customer handling & discipline enforcement

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person