Senior Sales Operations Specialist

Role: Senior Sales Operations Specialist

Location: Greater Noida

Experience: 6-9 years

Coforge is looking for a motivated Senior Sales Operations Specialist to streamline our sales processes and support our sales team with their opportunities and pipeline management. This role involves managing Salesforce CRM and Microsoft tools like Excel, generating sales reports, and creating dashboards to track KPIs and other key metrics. The specialist will also collaborate with stakeholders and team members to improve overall sales performance.

Candidate must have excellent communication skills, a bachelor’s degree in business administration or a related field, and 6 years of experience in sales enablement and operations or sales management. With a knack for problem-solving and process improvement, this individual will play a key role in ensuring effective sales operations and supporting sales strategies for long-term success.

Key Responsibilities

• Manage Salesforce CRM system to ensure accuracy of sales data and streamline workflows.
• Conduct data analysis on sales performance, identify trends, and provide actionable insights to support strategic decision-making.
• Identify opportunities for process improvement to streamline workflows, reduce inefficiencies, and drive productivity in the sales organization.
• Collaborate with sales reps, business development teams, operations manager, and stakeholders to support the sales department.
• Develop and maintain dashboards for KPIs, and track sales targets to monitor team performance.
• Implement sales strategies and initiatives to enhance team performance and support sales targets.
• Generate sales reports, dashboards, and visual data tools to track metrics and provide insights to team members.
• Assists in the onboarding of new team members by providing training on CRM systems, sales processes, and sales tools.
• Utilize automation tools to streamline workflows and improve the efficiency of sales cycles.

Qualifications and Skills

• Candidate must have A bachelor’s degree in business administration, sales, business operations, or a related field.
• Minimum 6 years of experience in sales operations, sales management, or a similar role.
• Strong experience with Salesforce CRM system to support efficient sales processes.
• Excellent analytical skills with a strong ability to conduct data analysis and work with metrics to drive team performance.
• Strong communication skills for working with stakeholders, sales team members, and business development teams.
• Advanced Excel skills and experience in creating dashboards for KPI tracking and sales analytics.
• Experience on ETL tools such as Data Loader.s
• Highly detail-oriented with a data-driven approach to sales management and business operations.
• Ability to build strong relationships with stakeholders and sales team members to improve team performance and achieve sales targets.