Skills: Membership Sales, Business Development, Sales Strategy, Relationship Management, Negotiation, Key Account Management, Luxury Customer Experience, Job Purpose The Senior Sales Manager/Sales Manager is responsible to drive membership sales opportunities for The Bay Club. S/he is accountable for new member acquisitions with the right profile mix and relationship building with existing / potential members. The job involves managing day-to-day membership sales activities with a focus on sustainable client relationships, tracking new markets, identifying opportunities and revenue maximization. Job Accountabilities v Manage Sales Activities Ensure that The Bay Club as a brand is promoted and presented in the best manner. Participate in preparation of sales forecasts and reporting to the management, for use in organizational / strategic planning and budgeting. Implement cohesive sales activity plans for specific market sectors to maximize business potential, achieve revenue targets and profitability. Assist with selling, implementation and follow-through of sales promotions and business deals with members. Execute and support the operational aspects of business booked by generating proposals and managing member correspondence. Responsible for client show-arounds and business presentations. Analyse performance against targets, competitor strategies, customer intelligence and service expectations. Ensure that there is a seamless turnover from Sales to Operations, while consistently delivering high levels of clientele satisfaction. Deliver efficient solutions to members, by creating a mechanism to channel issues to Leadership and / or appropriate stakeholders. Perform Other Duties, As Assigned, To Meet Business Requirements. v Build Long-term Relationships Build and enhance client relationships with existing / new members. Interact with members to obtain feedback on product quality and service levels. Drive the loyalty programme of the Club. Provide accurate and effective turnover to Member Relations teams for a seamless member experience. Participate in sales exhibitions on behalf of the business to tap into new opportunities and build on a network of potential clients. Skills/Competencies Business Acumen - Understand and utilize business information to manage sales operations. Devise Sales Strategies and Solutions - Explore novel ways of dealing with challenges and opportunities; develop processes that appropriately consider available facts, constraints, competitive circumstances and possible consequences. Sales Ability : Use persuasiveness and communication methods to gain positive outcomes. Must have strong subject knowledge with appropriate negotiation skills. Sales Call Facilitation - Ensure that a call serves its sales objectives, maximize the productiveness of interactions by monitoring and building on client cues. Sales Disposition - Demonstrate positive traits and an outlook that characterize successful sales personnel; exhibit behaviour styles that facilitate adaptation to the requirements of the role. Sales Implementation - Support the implementation of sales strategies and systems. Sales Opportunity Analysis - Utilize financial, industry, and organizational data; accurately evaluate business strengths and key issues, that may impact sales strategies and plans. IT Literacy - Familiarity with Sales applications used in the field. Excellent presentation skills. Should be well versed with the Membership Sales/MICE /Associations etc. Qualifications Essential - Bachelors degree in hospitality or any other related discipline from an accredited university. Desired - PG in Sales & Marketing from an accredited university. Experience Minimum 8 to 10 years of experience in Hospitality or Events industry. Minimum 3 to 4 years of experience in a managerial position. Prior Sales experience in Luxury Hotels or Luxury Membership Clubs is a plus. Pre-opening experience will be an added advantage. Show more Show less