Senior Sales Manager

Job Title

Sales Manager / Senior Sales Manager – Domestic BPO (Product Sales)

Location: Karol bagh, Delhi

Experience

• 8–15 years of experience in Domestic BPO Sales
• 5+ years of experience managing large sales teams (300–500 agents)
• Mandatory experience in product-based sales (own products)

Job Summary

We are looking for a highly aggressive, target-driven Sales Manager to lead our domestic BPO sales operations for in-house products. The role demands complete ownership of revenue generation, team productivity, and sales performance across a large-scale sales floor. This is a hard-core sales leadership role, not a support or account management position.

Key ResponsibilitiesRevenue & Business Ownership

• Own and deliver daily, weekly, monthly, and annual revenue targets
• Drive product sales, upsell, cross-sell, and repeat business
• Ensure strong revenue per agent (RPA) and cost efficiency
• Manage sales forecasting, budgeting, and P&L for assigned business units

Team Leadership (500+ FTE)

• Lead and manage 300–500+ domestic sales agents through Team Leaders & Managers
• Build a high-performance, numbers-driven sales culture
• Define targets, incentives, and performance benchmarks
• Drive attrition control, engagement, and productivity improvement

Sales Performance & Floor Management

• Monitor and optimize conversion %, talk time, closure rate, and ticket size
• Run daily floor reviews, huddles, and performance calls
• Identify low performers and implement immediate corrective actions
• Ensure strict adherence to sales discipline and compliance

Training, Quality & Process

• Work closely with Training & QA teams to enhance product knowledge and closing skills
• Improve pitch effectiveness, objection handling, and negotiation
• Continuously refine sales scripts and processes to maximize conversions

Stakeholder & Business Collaboration

• Collaborate with Product, Marketing, Tech, and Finance teams
• Provide feedback from the sales floor to improve product-market fit
• Support new product launches, pilot runs, and rapid scale-ups

Dialer & Data Management (Critical)

• Hands-on experience with predictive/progressive/preview dialers
• Strong understanding of dialer logics, dispositions, call flow, and pacing
• Manage lead allocation, recycling, and data churning strategies
• Optimize connectivity %, drop rate, idle time, and penetration
• Ensure data hygiene, suppression handling, and compliance

Key Skills & Competencies

• Strong domestic BPO product sales background
• Proven success in hard-core sales & revenue delivery
• Experience managing large teams (300–500 FTE)
• Strong command over sales KPIs and MIS reporting
• High energy, execution-focused leadership style
• Excellent communication and negotiation skills

Compensation

Fixed + High Performance-Based Incentives (Uncapped)

Intrested Candidates can call or whatsapp on 9289809622 HR prachi

Job Type: Full-time

Pay: ₹50,000.00 - ₹85,000.00 per month

Work Location: In person