Senior Sales Manager

Job Description

Key Responsibilities:  Customer Support: o Engage with customers to understand their interests and preferences in Laiton crafts. o Provide accurate information about products, services, pricing, and availability. o Assist customers in placing orders, tracking shipments, and processing returns or exchanges.  Issue Resolution: o Investigate and resolve customer complaints in a timely and empathetic manner. o Escalate complex issues to the appropriate department for resolution when necessary.  Relationship Management: o Build and maintain positive relationships with customers by providing excellent service. o Follow up with customers to ensure their inquiries are resolved to their satisfaction.  Administrative Tasks: o Maintain accurate records of customer interactions and transactions. o Update customer information in the database during and after each call or correspondence.  Team Collaboration: o Work closely with other departments such as sales, shipping, and product development to ensure seamless customer service. o Collaborate with colleagues to improve processes and enhance the overall customer experience. o Sales Associate  Sales Techniques: Utilize effective sales strategies to encourage purchases and upselling. o Product Knowledge: Maintain a deep understanding of Laiton craftsmanship, including the history, techniques, and artists involved. o Handling Transactions: Process sales transactions efficiently and manage payment systems. Skills and Qualifications:  Proven customer support experience or experience in a similar role.  Strong phone contact handling skills and active listening.  Excellent communication and interpersonal skills.  Ability to multi-task, prioritize, and manage time effectively.  Familiarity with CRM systems and practices.