Customer Service Representative (CSR) is integral to delivering exceptional service to customers seeking high-quality brass and white metal embellishments for their interiors. The gallery specializes in handcrafted products such as main door embellishments, wall murals, partition grills, and nameplates, blending traditional and contemporary styles. Key Responsibilities Customer Engagement & Assistance Greet and engage walk-in customers at the Bangalore showroom. Understand customer preferences for items such as main door embellishments , wall murals , partition grills , and nameplates . Guide clients through the available options based on design, size, and material. Product Guidance Explain the craftsmanship, customization possibilities, and maintenance of brass and white metal products. Help customers visualize products within their home or office interiors, offering aesthetic recommendations. Order Management Assist customers in placing customized or catalog orders. Ensure all order details (measurements, finishes, delivery timelines) are accurately documented. Coordinate with production and logistics teams to ensure timely delivery. Customer Support & Follow-Up Handle post-sale queries related to product installation, care, or minor defects. Track and follow up on delivery timelines and ensure customer satisfaction. Manage complaints politely and work to resolve any issues effectively.laitoncrafts.com+8AmbitionBox+8laitoncrafts.com+8 Showroom Operations Maintain an organized, clean, and visually appealing showroom. Track inventory levels and assist in updating product displays. Handle billing and basic administrative tasks. Key Skills Needed Communication: Strong verbal and written communication skills to effectively interact with customers. Product Knowledge: Ability to learn and retain detailed information about products and services. Customer Service Orientation: A passion for providing excellent customer service and building strong relationships. Problem-Solving: Ability to address and resolve customer issues promptly and effectively. Organizational Skills: Capable of managing multiple tasks and maintaining accurate records. Language Proficiency: Fluency in English and regional languages (e.g., Kannada, Hindi) is advantageous. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Are you willing to work on Sunday's? Experience: Customer service: 1 year (Required) Location: Basavangudi, Bengaluru, Karnataka (Required) Work Location: In person

Roles and Responsibilities Manage front office operations, ensuring a smooth flow of guests and visitors. Handle customer queries, resolve issues, and provide excellent customer service. Maintain accurate records of guest interactions, sales transactions, and inventory management. Collaborate with other departments to ensure seamless communication and efficient workflow. Provide product demonstrations and support sales efforts when needed. Desired Candidate Profile 1-3 years of experience in retail or related industry (front desk, guest relations). Excellent communication skills for effective customer handling. Strong convincing power for successful sales pitches. Ability to work independently with minimal supervision while maintaining high levels of accuracy. Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday.

A Business Development Executive in the interior design sector focuses on generating new business opportunities, building client relationships, and growing the company's portfolio. They often work with architects, developers, and other industry professionals to secure projects. This role requires strong communication, negotiation, and sales skills, as well as an understanding of market trends and design concepts. Key Responsibilities: Lead Generation: Identifying potential clients and generating leads through networking, market research, and digital marketing. Client Relationship Management: Building and maintaining strong relationships with existing and potential clients. Sales and Business Development: Presenting design proposals, negotiating contracts, and securing projects. Market Research: Staying updated on industry trends, competitor activities, and client preferences. Team Collaboration: Working with design and marketing teams to align business strategies with company goals. Reporting and Analysis: Tracking business performance, analyzing sales data, and providing regular reports. Project Coordination: Overseeing project timelines, budgets, and ensuring client satisfaction. Skills and Qualifications: Sales and Business Development: Experience in sales, particularly in the interior design industry, is crucial. Client Relationship Management: The ability to build and maintain strong client relationships is essential. Communication and Interpersonal Skills: Excellent communication, negotiation, and presentation skills are required. Industry Knowledge: A good understanding of design concepts, space planning, and interior trends is necessary. CRM Software Proficiency: Experience with CRM tools like Salesforce or HubSpot is beneficial. Project Management: Ability to manage project timelines, budgets, and ensure client satisfaction.

Key Responsibilities:  Customer Support: o Engage with customers to understand their interests and preferences in Laiton crafts. o Provide accurate information about products, services, pricing, and availability. o Assist customers in placing orders, tracking shipments, and processing returns or exchanges.  Issue Resolution: o Investigate and resolve customer complaints in a timely and empathetic manner. o Escalate complex issues to the appropriate department for resolution when necessary.  Relationship Management: o Build and maintain positive relationships with customers by providing excellent service. o Follow up with customers to ensure their inquiries are resolved to their satisfaction.  Administrative Tasks: o Maintain accurate records of customer interactions and transactions. o Update customer information in the database during and after each call or correspondence.  Team Collaboration: o Work closely with other departments such as sales, shipping, and product development to ensure seamless customer service. o Collaborate with colleagues to improve processes and enhance the overall customer experience. o Sales Associate  Sales Techniques: Utilize effective sales strategies to encourage purchases and upselling. o Product Knowledge: Maintain a deep understanding of Laiton craftsmanship, including the history, techniques, and artists involved. o Handling Transactions: Process sales transactions efficiently and manage payment systems. Skills and Qualifications:  Proven customer support experience or experience in a similar role.  Strong phone contact handling skills and active listening.  Excellent communication and interpersonal skills.  Ability to multi-task, prioritize, and manage time effectively.  Familiarity with CRM systems and practices.

🧾 Job Summary:We are seeking a motivated and customer-focused Inside Sales Executive to manage walk-in customers, understand their needs, present suitable product solutions, and drive upsell and cross-sell opportunities. This role also involves maintaining strong customer relationships for retention, and performing key administrative coordination to ensure smooth sales operations. 🎯 Key Responsibilities: 🛍 Customer Interaction & Sales Greet and assist walk-in customers in a professional and friendly manner. Understand customer needs through active listening and needs assessment. Present appropriate products or services that match customer requirements. Promote upselling and cross-selling opportunities to maximize revenue. Provide product demos and explain features, pricing, and benefits clearly. 🤝 Customer Retention & Service Build long-term relationships with customers to ensure repeat business. Handle post-sale follow-ups, queries, or service requests. Maintain a customer-first approach to enhance satisfaction and loyalty. 🗂 Administrative & Coordination Manage customer data, interactions, and transactions in CRM or internal systems. Generate sales invoices, quotations, and follow-up documentation. Coordinate with warehouse, logistics, and support teams to ensure order accuracy and timely delivery. Support store/office operations through reporting, inventory checks, and stock updates. ✅ Key Requirements: 🎓 Education & Experience: Bachelor’s Degree preferred. 1–3 years of experience in inside sales, retail sales, or customer-facing roles. 💼 Skills Excellent verbal communication and interpersonal skills. Strong product knowledge and the ability to explain technical or detailed features simply. Proficiency in MS Office and CRM tools (e.g., Salesforce, Zoho). Attention to detail and multitasking abilities. Customer-oriented mindset with persuasive selling techniques. Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday.

Key Responsibilities: 1. Customer Engagement & Relationship Building  Build and maintain strong, long-term relationships with customers.  Understand customer needs and preferences to offer personalized product recommendations.  Serve as the main point of contact for VIP or frequent buyers. 2. Sales Support & Upselling  Collaborate with the sales team to manage customer accounts and close sales.  Identify upselling and cross-selling opportunities based on purchase history and customer behavior.  Provide after-sales support and follow-up. 3. Customer Service Management  Handle customer inquiries, feedback, and complaints promptly and professionally.  Resolve issues related to orders, delivery, product quality, or returns.  Ensure high levels of customer satisfaction and retention. 4. CRM System Management  Maintain and update customer databases (e.g., HubSpot, Zoho, Salesforce).  Track customer interactions, order history, and communication logs.  Generate reports on customer trends, complaints, and loyalty metrics. 5. Loyalty & Retention Programs  Design and implement customer loyalty or reward programs.  Track effectiveness of retention strategies and make improvements.  Encourage repeat purchases through email marketing, exclusive offers, and personalized promotions. Skills and Qualifications:  Proven customer support experience or experience in a similar role.  Strong phone contact handling skills and active listening.  Excellent communication and interpersonal skills.  Ability to multi-task, prioritize, and manage time effectively.  Familiarity with CRM systems and practices.  High school diploma; additional qualifications will be a plus. Attributes:  Customer-focused mindset with a passion for helping people.  Problem-solving skills and the ability to think creatively to resolve issues.  Patience and empathy in handling customer concerns.  Adaptability to navigate through different customer personalities and situations.  Commitment to continuous learning and improvement.

Job Position: Key Accounts Manager Location: Vijayawada Languages: Fluent English Experience: 1+ Years Job Type: Full time Job role: Field sales Job Roles & Responsibilities: Client Relationship Management: o Exclusively manage relationships: Be the dedicated point of contact for architects and interior designers, understanding their unique requirements and building lasting relationships. o Personalized solutions: Tailor our metal designs to meet the specific needs and preferences of each client, ensuring a bespoke and memorable experience. o Effective communication: Ensure seamless communication between clients and internal teams, facilitating a smooth collaboration process. Account Planning and Strategy: o Strategic account plans: Develop and execute comprehensive account plans aligned with the overall company objectives, maximizing revenue from existing accounts. o Upselling and cross-selling: Identify opportunities to introduce new products or services, enhancing the value proposition for clients. o Market feedback and integration: Provide insights from client interactions to the sales and design teams for continuous product improvement and development. Client Engagement and Communication: o Proactive engagement: Regularly reach out to clients to understand evolving needs, preferences, and potential challenges. o Timely updates: Provide clear and timely communication on product updates, new offerings, and industry trends, ensuring clients are well-informed. o Feedback sessions: Conduct periodic reviews with clients to gather feedback, address concerns, and strengthen the partnership. Collaboration with Sales and Design Teams: o Seamless coordination: Collaborate closely with the sales and design teams to ensure client requirements are met efficiently and designs exceed expectations. o Achieving sales targets: Work collaboratively towards achieving sales targets and overall revenue growth through effective account management. · Experience & Education: o 1+ years of experience in client relationship management, preferably in luxury and premium segments. o Bachelor's degree in a relevant field; additional certifications are a plus. · Technical Competencies: o Proficiency in data-driven decision-making and analysis. o Familiarity with CRM systems and tools. Other Competencies/Attributes: o Excellent communication and interpersonal skills. o Proven ability to navigate and influence client decision-making processes. o Goal-driven with a proactive attitude. o Meticulous attention to detail and a focus on client satisfaction.

Job Title: Customer Service Representative/Coordinator/Front Office ExecutiveLocation: Basavanagudi, Bengaluru, Karnataka 560004 About Us: We are the leader in the Interior Sector, is renowned for delivering exquisite Metal Designs in the luxury and premium segments. Committed to excellence, innovation, and customer satisfaction, we are expanding our team. Overview: As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. This position requires a strong commitment to customer service excellence, effective communication skills, and the ability to problem-solve in a fast-paced environment. Key Responsibilities: · Customer Support: · Issue Resolution:· Relationship Management:· Administrative Tasks:· Team Collaboration:· Sales Associate · Sales Techniques: Utilize effective sales strategies to encourage purchases and upselling. · Product Knowledge Skills and Qualifications:· Proven customer support experience or experience in a similar role. · Strong phone contact handling skills and active listening. · Excellent communication and interpersonal skills. · Ability to multi-task, prioritize, and manage time effectively. · Familiarity with CRM systems and practices. · High school diploma; additional qualifications will be a plus. Attributes:· Customer-focused mindset with a passion for helping people. · Problem-solving skills and the ability to think creatively to resolve issues. · Patience and empathy in handling customer concerns. · Adaptability to navigate through different customer personalities and situations. · Commitment to continuous learning and improvement. · These are only few to name, we encourage you to apply if you have relevant experience or aspiration to excel in similar High-end industries. Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday. We welcome candidates who are highly efficient, committed, and possess a polished appearance to effectively represent the company when interacting with clients. We value diversity and inclusivity in our workplace. Join us in redefining the standards of excellence in the luxury and premium segments

Job Position: Key Accounts Manager Location: basavanagudi, Bangalore Languages: Fluent English &Kannada Experience: 1+ Years Job Type: Full time Job role: Field sales Job Roles & Responsibilities: Client Relationship Management: o Exclusively manage relationships: Be the dedicated point of contact for architects and interior designers, understanding their unique requirements and building lasting relationships. o Personalized solutions: Tailor our metal designs to meet the specific needs and preferences of each client, ensuring a bespoke and memorable experience. o Effective communication: Ensure seamless communication between clients and internal teams, facilitating a smooth collaboration process. Account Planning and Strategy: o Strategic account plans: Develop and execute comprehensive account plans aligned with the overall company objectives, maximizing revenue from existing accounts. o Upselling and cross-selling: Identify opportunities to introduce new products or services, enhancing the value proposition for clients. o Market feedback and integration: Provide insights from client interactions to the sales and design teams for continuous product improvement and development. Client Engagement and Communication: o Proactive engagement: Regularly reach out to clients to understand evolving needs, preferences, and potential challenges. o Timely updates: Provide clear and timely communication on product updates, new offerings, and industry trends, ensuring clients are well-informed. o Feedback sessions: Conduct periodic reviews with clients to gather feedback, address concerns, and strengthen the partnership. Collaboration with Sales and Design Teams: o Seamless coordination: Collaborate closely with the sales and design teams to ensure client requirements are met efficiently and designs exceed expectations. o Achieving sales targets: Work collaboratively towards achieving sales targets and overall revenue growth through effective account management. · Experience & Education: o 1+ years of experience in client relationship management, preferably in luxury and premium segments. o Bachelor's degree in a relevant field; additional certifications are a plus. · Technical Competencies: o Proficiency in data-driven decision-making and analysis. o Familiarity with CRM systems and tools. Other Competencies/Attributes: o Excellent communication and interpersonal skills. o Proven ability to navigate and influence client decision-making processes. o Goal-driven with a proactive attitude. o Meticulous attention to detail and a focus on client satisfaction.

🧾 Job Summary:We are seeking a motivated and customer-focused Inside Sales Executive to manage walk-in customers, understand their needs, present suitable product solutions, and drive upsell and cross-sell opportunities. This role also involves maintaining strong customer relationships for retention, and performing key administrative coordination to ensure smooth sales operations. 🎯 Key Responsibilities: 🛍 Customer Interaction & Sales Greet and assist walk-in customers in a professional and friendly manner. Understand customer needs through active listening and needs assessment. Present appropriate products or services that match customer requirements. Promote upselling and cross-selling opportunities to maximize revenue. Provide product demos and explain features, pricing, and benefits clearly. 🤝 Customer Retention & Service Build long-term relationships with customers to ensure repeat business. Handle post-sale follow-ups, queries, or service requests. Maintain a customer-first approach to enhance satisfaction and loyalty. 🗂 Administrative & Coordination Manage customer data, interactions, and transactions in CRM or internal systems. Generate sales invoices, quotations, and follow-up documentation. Coordinate with warehouse, logistics, and support teams to ensure order accuracy and timely delivery. Support store/office operations through reporting, inventory checks, and stock updates. ✅ Key Requirements: 🎓 Education & Experience: Bachelor’s Degree preferred. 1–3 years of experience in inside sales, retail sales, or customer-facing roles. 💼 Skills Excellent verbal communication and interpersonal skills. Strong product knowledge and the ability to explain technical or detailed features simply. Proficiency in MS Office and CRM tools (e.g., Salesforce, Zoho). Attention to detail and multitasking abilities. Customer-oriented mindset with persuasive selling techniques. Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday.

Company Profile: A leader in the Interior Sector is renowned for delivering exquisite Metal Designs in the luxury and premium segments. Committed to excellence, innovation, and customer satisfaction, we are expanding our team. Job Description: We are seeking a talented and experienced Digital Marketing Specialist to join our team. The ideal candidate will be responsible for developing, implementing, and managing digital marketing campaigns that promote our brand, products, and services. This role requires a deep understanding of digital marketing channels, including social media, email marketing, SEM, and content marketing. The Digital Marketing Specialist will work closely with cross-functional teams to drive engagement, generate leads, and increase conversion rates. Responsibilities: • Develop comprehensive digital marketing strategies aligned with business goals. • Oversee the execution of digital marketing campaigns across various channels. • Analyze data and metrics to track campaign performance and make data-driven decisions. • Stay updated on digital marketing trends and technologies. PPC (Pay-Per-Click): • Create and manage PPC campaigns on platforms like Google Ads, Meta Ads, etc. • Conduct keyword research and ad targeting. • Monitor campaign performance and adjust bids and budgets as needed. • Analyze and report on campaign metrics, such as click-through rate (CTR) and conversion rate. Content Marketing: • Create and manage content calendars for various digital channels. • Analyze content performance and adjust strategies accordingly. Social Media Marketing: • Develop and implement social media strategies to increase brand awareness and engagement. • Manage social media accounts and communities. • Create and curate content for social media platforms. • Monitor social media conversations and respond to inquiries or comments. • Analyze social media metrics and insights to optimize performance. Email Marketing: • Develop and execute email marketing campaigns. • Create email templates and content. • Segment email lists and personalizes campaigns. • Monitor email deliverability and performance metrics. • A/B test email campaigns to optimize results. Analytics: • Set up and maintain digital analytics tools, such as Google Analytics. • Create custom reports and dashboards to track key performance indicators (KPIs). • Analyze website and campaign data to identify trends and insights. • Provide recommendations for improving digital marketing performance based on data analysis. Conversion Rate Optimization (CRO): • Identify opportunities to improve website conversion rates. • Conduct A/B tests and multivariate tests to optimize website elements (e.g., landing pages, CTAs). • Analyze user behaviour and website usability to identify barriers to conversion. • Implement changes based on test results to improve conversion rates. Qualifications: • Bachelor’s degree in Marketing, Communications, or related field. • Proven experience in digital marketing • Certification in Digital Marketing • Excellent written and verbal communication skills. Interested candidates meeting the above criteria are encouraged to submit their applications along with a detailed resume. Only shortlisted candidates will be contacted.