Senior Customer Care Coordinator

Job Description

Job Title: Customer Service Representative/Coordinator/Front Office ExecutiveLocation: Basavanagudi, Bengaluru, Karnataka 560004 About Us: We are the leader in the Interior Sector, is renowned for delivering exquisite Metal Designs in the luxury and premium segments. Committed to excellence, innovation, and customer satisfaction, we are expanding our team. Overview: As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. This position requires a strong commitment to customer service excellence, effective communication skills, and the ability to problem-solve in a fast-paced environment. Key Responsibilities: · Customer Support: · Issue Resolution:· Relationship Management:· Administrative Tasks:· Team Collaboration:· Sales Associate · Sales Techniques: Utilize effective sales strategies to encourage purchases and upselling. · Product Knowledge Skills and Qualifications:· Proven customer support experience or experience in a similar role. · Strong phone contact handling skills and active listening. · Excellent communication and interpersonal skills. · Ability to multi-task, prioritize, and manage time effectively. · Familiarity with CRM systems and practices. · High school diploma; additional qualifications will be a plus. Attributes:· Customer-focused mindset with a passion for helping people. · Problem-solving skills and the ability to think creatively to resolve issues. · Patience and empathy in handling customer concerns. · Adaptability to navigate through different customer personalities and situations. · Commitment to continuous learning and improvement. · These are only few to name, we encourage you to apply if you have relevant experience or aspiration to excel in similar High-end industries. Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday. We welcome candidates who are highly efficient, committed, and possess a polished appearance to effectively represent the company when interacting with clients. We value diversity and inclusivity in our workplace. Join us in redefining the standards of excellence in the luxury and premium segments