Senior QA Analyst

Chargebee is a leading provider of billing and monetization solutions for thousands of businesses at every stage of growth — from early-stage startups to global enterprises. With our powerful suite of multi-product solutions, Chargebee helps businesses unlock unparalleled revenue growth, experiment with new offerings and monetization models, and stay globally compliant as they scale. Chargebee counts innovative companies like Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger amongst its global customer base and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our 1000+ team members work throughout the world, including in India, Europe and the US.

The newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.

We are seeking an experienced and strategic Senior QA Analyst, reporting to the QA Manager, to drive quality assurance & testing across Chargebee's business tech stack. This role goes beyond traditional testing—blending hands-on automation, business analysis, and deployment coordination to ensure high-quality product delivery from concept to release.

As a senior member of the team, you’ll work cross-functionally with both technical as well as Business Stakeholders to define robust test strategies, implement QA/Testing automation at scale, and drive quality throughout every stage of the development lifecycle of Chargebee's Business Technology solutions. Your technical expertise and business insight will be key to delivering reliable, scalable solutions that meet both user and business needs.

Key Responsibilities

• Lead the design, development, and maintenance of scalable testing automation frameworks & tools

• Identify opportunities to leverage AI solutions for QA automation
• Plan and execute comprehensive test strategies including functional, regression, integration, performance, and exploratory testing.
• Drive automation best practices and mentor BA/QA team members on automation techniques and tools.
• Lead root cause analysis for defects and implement proactive testing approaches to reduce production issues.
• Collaborate with product managers, developers, and stakeholders to gather, clarify, and refine business and technical requirements.

• Translate requirements into detailed, testable user stories, acceptance criteria, and test plans.
• Identify gaps or risks in proposed solutions and recommend improvements based on user impact and business value.

• Lead UAT planning and execution, working closely with business users to ensure solutions meet their needs.

• Coordinate pre-release quality checks and post-release validations in staging and production environments to secure timely, well-documented releases that meet security, performance and reliability requirements.

Required Qualifications

• 5+ years of experience in QA, with at least 2+ years in a Senior QA Analyst or lead role, preferably in a SaaS environment.

• Proven experience designing and implementing automated test frameworks and tools using tools like Selenium, Cypress, Playwright, or similar.
• Proficiency in a modern programming/scripting language (e.g., JavaScript, Python, Java).
• Strong understanding of SaaS architectures, CI/CD pipelines, cloud environments (AWS, Azure, GCP), and Agile methodologies.
• Demonstrated experience gathering and analyzing business and functional requirements.

• Excellent communication, collaboration, and leadership skills.

Preferred Qualifications

• Experience with API testing (e.g., Postman, REST Assured) and performance testing tools (e.g. JMeter, Gatling).

• Experience with multi-tenant SaaS platforms, microservices, or containerized apps.

• Familiarity with SQL and data validation practices.

• ISTQB or equivalent QA certifications are a plus.