Senior Project Manager

We are seeking a highly skilled and experienced Senior Project Manager to lead Microsoft-focused projects involving multiple Customer Relationship Management (CRM) platforms. The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

About the Role

The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

Responsibilities

• Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem.
• Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams.
• Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals.
• Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs.
• Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes.
• Ensure compliance with organizational governance, quality standards, and data security policies.
• Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue resolution.
• Drive continuous improvements, adoption strategies, and best practices in CRM program management.

Qualifications

• Bachelor's or master's degree in computer science, Information Technology, Business Management, or related field.
• 10+ years of overall IT project management experience, with at least 5+ years in CRM projects (preferably Microsoft Dynamics 365 or similar).

Required Skills

• Proven experience managing multi-CRM environments and complex system integrations.
• Strong expertise in Agile, Waterfall, or Hybrid project management methodologies.
• Exceptional stakeholder management, vendor coordination, and cross-cultural communication skills.
• Ability to work onsite in Japan and engage with global teams across different time zones.
• PMP / PRINCE2 / Agile Scrum certification is an advantage.
• Japanese language proficiency is mandatory up to N3 level.

Preferred Skills

• Digital Transformation

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

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