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Senior Program Manager, Last Mile Analytics and Quality

Senior Program Manager, Last Mile Analytics and Quality

Amazon

5 years

0 Lacs

Hyderabad Telangana India

Posted:21 hours ago| Platform:

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Skills Required

analytics drive strategy leadership analyze data communication multiplier logistics metrics constraints service collaboration management development design support onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Amazon is seeking highly skilled and motivated program manager across various Lines of Business. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escalate potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast-paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results.Key job responsibilities

Proactively monitor, identify and prevent potential issues.
Data-driven and deal with fragment datasets to discern insights
Develop performance metrics to assist with driving business results
Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency
Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
Drive collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality
Must be able to systematically escalate any issues in the operating plan to the relevant owners and follow through on the resolutions.
Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI HYD 13 SEZJob ID: A3050458

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Senior Program Manager, Last Mile Analytics and Quality