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Senior Product Manager (Tech), CAM

Senior Product Manager (Tech), CAM

Amazon

0 years

0 Lacs

chennai tamil nadu india

Posted:1 week ago| Platform:

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Skills Required

cam technology service auto taxonomy architecture drive development analysis strategy pipeline configuration aws metrics ml onboarding optimization design engineering prioritization planning tableau qlikview support recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

DescriptionAre you passionate about leveraging evolving LLM technology to solve one of Amazon's most fundamental challenges? Do you want to be build the platform that processes over 3 billion customer interactions annually and transforms months of technical work into minutes? As the Senior Product Manager - Technical for the Customer Anecdote Miner [CAM] Platform (winner of the 2024 Global Door Desk Award), you'll shape the future of how Amazon teams understand and act on customer feedback at unprecedented scale.Key job responsibilitiesYour Primary Responsibility Will Be Driving The Technical Evolution Of CAM Into a Self-service Solution That Can Be Used By All Amazon Teams. You'll Own Critical Components That Transform Raw Customer Feedback Into Actionable Intelligence Through Breakthrough Auto-taxonomy Systems And LLM Architecture. Specifically, You Will

Drive the technical roadmap and architecture decisions for our auto-taxonomy generation system
Own the development of our unified LLM-powered analysis engine that processes diverse feedback sources
Lead the platform's evolution toward a fully self-service solution
Define and execute the strategy for automated pipeline configuration and monitoring
Partner with AWS teams to shape our future cloud offering
Build and maintain relationships with key stakeholders within and beyond Amazon Retail
Define success metrics and track platform adoption across the organization

A day in the life
You'll operate at the intersection of evolving ML technology and real-world business impact. A typical day might include:

Working closely with Amazon teams to understand their feedback analysis needs, and onboarding them as users of CAM
Defining platform features and requirements for upcoming releases
Collaborating with ML Scientists and Engineers to build and optimize our offerings
Analysing platform metrics to identify performance optimization opportunities
Contributing to technical design reviews for new features
Reviewing customer feedback and usage patterns to guide product evolution

Basic Qualifications

Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI MAA 15 SEZJob ID: A3122010

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Senior Product Manager (Tech), CAM