Senior Product Manager

Job Profile : Senior Product Manager- CC/ CX Team

Location: Bangalore | Karnataka

Years of Experience: 6 - 10 yrs

About The Team And The Role

What will you get to do here?

• Build & own long-term vision, product roadmaps, competitive analysis, market & domain research, GTM to deliver significant business impact and customer delight for several consumer facing products of Instamart.
• Leverage and champion AI for respective businesses by collaborating with Engineers, Data scientists & Analysts to help build the next-gen consumer platform that unlocks long term value for our consumers.
• Collaborate with other product teams across the org to ideate and find win-win-win solutions on common objectives across Growth, Unit economics and Customer experience
• Build core product & UX offerings that offer hassle free and delightful buying experience to consumers
• Mentor and nurture team members at all levels to design and build differentiated experience to foster a culture of innovation & learning with high emphasis on sustainable rituals.
• Determine the targets / success metrics for the org based on the organizational strategy and be the custodian for these metrics.
  

What are we looking for ?

• Minimum 6 years of work experience in Product Management with extensive experience in B2C Apps and consumer side product management.
• Experience in building customer support products, like chatbot, service experience, agent tools
• Evidence of building using GenAI in their domain
• Proven track record of building and shipping high-quality data products in the areas of customer engagement / retention / conversion in large scale products that impact millions of users.
• Strong background in building products and applications using LLM's/Gen AI/Agentic AI/RAG
• You are consumer obsessed, but you can walk a tightrope balancing consumer delight with potentially orthogonal org goals
• Well versed with running experiments & is considered an expert in analyzing data, showcasing a deep understanding of the 360 degree interaction effects and potential long term impacts, has the ability to cull out the unknowns and hedge against them.
• Excellent problem solving, critical thinking, and communication skills. Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations
• Ability to work under pressure and deliver tangible business impact in time-critical situations