Senior Product Manager

Full-time
Company Description Shipsy empowers global businesses to simplify their end-to-end logistics and supply chain operations sustainably, facilitating seamless movement of goods and packages across and within countries. We envision a future where the movement of every parcel and every container around the world is managed and optimized using Shipsy’s platform. We are growing fast on three critical fronts—revenue, customer base and talent pool. Shipsy is enabling 190+ businesses across the globe to better manage their freight and deliveries, tracking products from end to end, allowing them to make better business decisions and providing their customers with better service. More than two million shipments are managed everyday on the Shipsy platform. We are clocking an annual growth rate of 3x, and last year we increased our team by 75%. Shipsy strengthened its foothold in the Middle East by establishing regional headquarters in Dubai, contributing to the growth in employees to 200+ people, all operating in a completely remote environment. Over the next year we see ourselves establishing our presence in the south east Asian and European markets as well and giving Shipsians an opportunity to move abroad. We are backed by Sequoia Capital and Infoedge. Our current team has people from top institutes and experience of having worked at global companies like Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, Microsoft, SAP, among others, and have been entrepreneurs and business leaders too. Not all Shipsians are experts in logistics, but their passion for learning and making a difference for our customers is unparalleled. We operate in an environment that's constantly evolving. Hence, embracing change (and questioning it) comes naturally to us. We aim to make Shipsy’s work culture fun. We all work hard, but enjoy what we do. We are fostering a supportive, empathetic environment that supports you, so you can deliver the results you aspire to and grow as a professional. To learn about our leadership team and gain greater insights into our growth story and solutions, visit https://shipsy.io/about-us/. Job Description Key Responsibilities and Accountabilities: Ensure that every customer derives the most value possible from the platform leading to retention Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges Analyze and elevate customer's consumption of contract, adoption of the product Proactively identify opportunities for the customers to improve operational efficiencies and find suitable campaign entities which could benefit from utilizing AI to grow their business. Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions Actively make sure that you are knowledgeable on all aspects of the Shipsy platform Qualifications Qualifications: What we are looking for: Experience in Product Management in SaaS or product companies.(For senior profile) Excellent written and verbal communication skills. Analytical mindset with attention to detail and excellent problem-solving skills. Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate customer pain points and business opportunities that Shipsy can help them solve. Intrinsically motivated to tackle unique client use cases, teach clients how to maximize platform performance .