Location : Mumbai, IndiaType : Full-Time
About Helo.ai
At Helo.ai by VivaConnect, we're transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With over 24+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we're not just another company-we're trailblazers in business communication.If you're looking to kickstart your journey with an organization that's all about growth, innovation, and meaningful impact, your search ends here!
About The Role
As the VP of Product & Engineering, you will be the driving force behind our product vision, technical strategy, and execution. You will lead a high-performing team of product managers, engineers, and designers to deliver innovative, scalable, and revenue-generating CPaaS and AI-driven solutions. This role demands a strategic leader who can balance long-term vision with hands-on execution, foster cross-functional collaboration, and drive business growth through technology, this is your chance to shine.
Your Day-to-Day Responsibilities
- Product Leadership :
- Define and execute the product vision, strategy, and roadmap for Helo.ai's CPaaS and AI platforms.
- Oversee the end-to-end product lifecycle, from ideation to launch and scaling, ensuring alignment with business goals.
- Architect API-first, microservices-based systems capable of handling high-concurrency workloads.
- Embed AI/ML tools into product development workflows to enhance efficiency and innovation.
- Business Growth & Revenue Diversification :
- Drive revenue growth by identifying and capitalizing on new market opportunities (e.g., strategic partnerships with Google, Meta).
- Own FY24-25 roadmaps, ensuring 95%+ on-time delivery and measurable business impact.
- Scale platform capabilities to support enterprise-grade clients.
- Team & Operational Excellence :
- Lead and mentor a 65+ member org (product, engineering, QA, design) .
- Institutionalize SOPs, KPIs, and automation to streamline operations and governance.
- Foster a culture of innovation, agility, and accountability using Agile methodologies.
- Cross-Functional Collaboration :
- Partner with C-suite, sales, and marketing to align product strategy with business objectives.
- Work closely with Scrum Masters, engineering leads, and stakeholders to resolve bottlenecks and ensure seamless execution.
- Performance & Innovation :
- Monitor and optimize platform uptime (99.9999%), throughput, and scalability.
- Leverage frameworks like JTBD, RICE, Kano to prioritize features and resources.
- Continuously improve product positioning, pricing, and GTM strategies based on market feedback.
Your Growth @ Helo.ai :
- Leadership at Scale : Directly influence the trajectory of a CPaaS market leader.
- Career Progression : Grow into roles with a clear path for advancement.
- Skill Development : Master AI-driven product design, high-concurrency systems, and strategic partnerships.
- Recognition : Professional & personal growth, rewards, and visibility for your contributions.
Knowledge & Skill-set Required
Experience & Skills :
Education
- Bachelor's/Master's in Computer Engineering, CS, or related field (MBA preferred).
Experience
- 9+ years in product and engineering leadership, with 5+ years in CPaaS, APIs, or cloud platforms.
- Proven track record of platform efficiency (30%+ improvement), and team leadership (50+ members).
- Hands-on experience with microservices, AI/ML integration, and high-throughput systems.
Skills
- Strategic Thinking : Ability to translate vision into executable roadmaps.
- Technical Depth : Strong grasp of API architecture, DevOps, and Agile methodologies.
- Business Acumen : Expertise in P&L management, partnerships, and GTM strategies.
- Leadership : Inspiring cross-functional teams and driving a culture of excellence.
(ref:hirist.tech)
