AVP– Engineering

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About HELO.AI

At Helo.ai by VivaConnect, we’re transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With over 24+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we’re not just another company—we’re trailblazers in business communication. If you’re looking to kickstart your journey with an organization that’s all about growth, innovation, and meaningful impact, your search ends here!

Role Overview

The AVP – Engineering will lead high-performing teams, drive technical strategy, and ensure successful delivery of scalable products. This role blends hands-on architecture thinking with leadership in execution, team growth, and stakeholder alignment.

Key Responsibilities

• Define and execute the engineering roadmap in line with HELO.AI’s business and product strategy
• Manage and mentor engineering teams across product verticals (backend, frontend, AI, DevOps, etc.)
• Own system design, architecture reviews, and critical technology decisions
• Work closely with Product, Design, and Business to deliver high-quality, reliable, and scalable features
• Establish best practices in code quality, security, testing, and deployment
• Lead the hiring, onboarding, and professional development of engineers
• Set up and improve engineering workflows for faster and safer delivery
• Monitor and manage project timelines, resource planning, and team performance metrics

Requirements

• 10+ years of total software engineering experience, including 2+ years in engineering leadership roles
• Strong technical background in system design, distributed systems, and cloud infrastructure (AWS/GCP)
• Experience leading full-stack or backend-focused teams in fast-paced product environments
• Solid understanding of Agile processes, CI/CD, microservices, and modern DevOps
• Excellent communication, stakeholder management, and team-building skills
• Proven ability to manage multiple priorities, tight deadlines, and cross-functional collaboration

Preferred Qualifications

• Experience with AI/ML-powered products or data-heavy platforms
• Strong architectural judgment with a history of designing and scaling high-performance systems
• Familiarity with compliance, security, and performance optimization best practices

Why Join HELO.AI?

• Work with an ambitious and innovative team in a high-growth AI enterprise
• Take ownership and drive impact at both strategic and technical levels
• Collaborative, transparent, and empowering work culture
• Competitive salary, equity options, and clear path for career growth