Senior Process Trainer - Sales @ Navi Mumbai

2 - 7 years

4 - 6 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greetings from Homebazaar.com

Great Place to Work '2024

Who are we?

Home Bazaar Services Pvt Ltd

What is our requirement?

Role: Senior Process Trainer

Job Location : Vashi

Experience : 2 Years to 8 Years

Key Responsibilities:

  • Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success.
  • Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers.
  • Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures.
  • Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution.
  • Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls.
  • Work closely with sales managers to identify skill gaps and develop customized training interventions.
  • Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas.

Qualifications:

  • Bachelor's degree in any discipline (Training certification is a plus)
  • 36 years of experience as a Sales Trainer or similar role
  • Proven experience in conducting classroom, virtual, and on-the-floor training session
  • Strong knowledge of sales techniques and call center dynamics
  • Excellent communication, presentation, and interpersonal skills
  • Proficiency in MS Office and basic training tools (PPT, LMS, etc.)

How to Apply?

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