Senior Process Analyst

Job Description

Job Description – Senior Technician PP “Premium Processing Senior Technician” Role Profile Reports into: PP Team Leader Line Management Responsibility: No Level: 3-4 Location: Pune (hybrid working up to 50% available) Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle) Role overview Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner. Responsibilities  Act as referral point for Junior Technicians  Provided Quality Control Checks for the wider team.  Provide feedback and training post Quality Control Checks to junior technicians.  Processing of Complex accounts within the function  Ensure the team have the appropriate knowledge, skills and cultural requirements to perform the role  Help deliver the service to the agreed SLAs & KPIs  Build and manage relationships with key internal and external stakeholders e.g., Front Office execs, Business Unit leaders, Middle Office leaders & handler, central support leaders, IBA teams, auditors and regulators.  Work on PP related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements  Assist the PP team leader the Premium Processing team, IBA and the business work together and align to achieve business results and Service Level Agreements (SLAs) together with the delivery of best practice training and guidance.  Where required support and co-ordinate input to external Audit and regulatory exercises as required  Ensure Personal adherence to, and support, all company compliance, policy, risk management and audit requirements  Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments ‎ Skills & Experiences Must have  +3 years working within the commercial insurance industry  +3 years experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.  +3 years experience working within a premium processing team  Good understanding of London Market Specialty insurance  A good understanding of the end-2-end insurance placement process  good communication skills (written and verbal)  Ability to work on own and as part of a team  Very good knowledge of MS Office (Word, Excel & PowerPoint Preferred  practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required  Professional Insurance industry qualification is a plus University degree graduate  Basic understanding of risk management principles  Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.  Experience in working with automated assisted processes  Quality Standards awareness  Good relationship building skills About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less