Overview
WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEA Practice/Process Owner (Product) is responsible for defining, managing, and optimizing the processes related to product delivery and support. They ensure that these processes are efficient, effective, and aligned with organizational goals, driving continuous improvement and consistency across product support teams.
Key Responsibilities
- Own and manage assigned SGS processes, ensuring they meet organizational needs and industry standards such as ISO/IEC 20000, ISO/IEC 27001, ISO 9001 etc.
- Work with various stakeholders to refine and improve process efficiency.
- Collaborate with teams to ensure processes are implemented consistently.
- Ensure documentation and training are available for processes under ownership.
- Conduct regular reviews to ensure processes remain aligned with organizational goals.
- Act as subject matter expert for the Practice across the organization.
- Identifies drives and supports Continual improvement activities for the Practice
- Offers periodic review and Practice performance reports to the Senior Management teams about the status and health of Practice KPIs
- Collaborate with data analysts to implement identified improvements.
Qualifications
EXPERIENCE
- At least 8 years of experience in business process/practice ownership.
Knowledge & Skills
- Excellent written, verbal, and interpersonal communication skills
- Proven leadership experience with the skills and abilities to drive solutions and results
- Ability to multi-task, learn quickly, think strategically, be flexible, analytical, and adapt to change.
- Business and risk analysis, problem-solving, planning, project management and execution skills
- Prior knowledge of IT operation and IT technology
- Analytical capabilities to spot trends via data analysis.
- Ability to build relationships with peers and management levels
- Ability to document process & workflow/policy and produce detailed and procedural documentation
- Ability to exercise sound judgment and be decisive under pressure
- Strong computer literacy in Microsoft Office products. Especially on using productivity tools (e.g., Excel, PowerPoint, Visio, Sharepoint, Power BI, Power App)
PROFESSION COMPETENCIES
- ITIL Process Management
- Business Process Management
- IT Business Analytic
CORE COMPETENCIES
- Stakeholder Management
- Collaboration
- Teaching & Training
Education & Qualifications
- University degree or equivalent preferably in Computer Science, Engineering, Mathematics or similar.
- ITIL 4 Foundation Certification required
- ITIL 4 Specialists Certifications required
- ITIL Managing Professional desired
- Certification on Quality Management standards (i.e. ISO/IEC 27001, ISO/IEC 20000 or ISO 9001) desired
- Service Now Certification desired
- Six Sigma Yellow Belt or Green Belt required
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡
Flex Week:
Work from home up to 2 days/week (depending on your team's needs)⏰
Flex Day:
Make your workday suit your life and plans.🌎
Flex-Location:
Take up to 30 days a year to work from any location in the world.🌿
Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀
Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning!🙌
Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
