Senior Operations Manager

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders

of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure

we get the best of the best, after all, we are a ridiculously good company so we make sure our

employees are top notch. Come on now, we need your full attention because its time to imagine

what its like being a Senior Operations Manager.

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to

provide ridiculously innovative customer support, AI operations, and content security to the

worlds most disruptive companies

We believe our Frontline employees come first, always. At TaskUs, leaders eat lastin other

words, we expect you to put your line of direct reports before yourself. We think in terms of

#FrontlineFirst because we know good ideas can come from anyone at anytime. Thats probably

why were ranked 40th on Glassdoors 2019 100 Best Places to Work list.

A special place requires special people. Qualified candidates have a sense of humility, an

adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to

5, youve found it.

We exist to make the worlds best companies better. We aim to have fun while doing it.

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders

of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure

we get the best of the best, after all, we are a ridiculously good company so we make sure our

employees are top notch. Come on now, we need your full attention because its time to imagine

what its like being a Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: in a company like TaskUs, its

more than just the KPIs if you want to solve business problems through innovation. As

you tackle your new tasks for the day, you know that it will all lead to one thing that your

department believes in: to provide the best possible customer experience to your clients.

As a Senior Operations Manager, you will oversee and direct the activities of a number of

campaigns along with all Operations Managers, Team Leaders and Staff assigned to his

campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able

to multitask with ease and proficiency. Along with this, you are also responsible for the regular

and often daily interactions with all the company departments/ campaign team leaders and the

whole management team. Maintain an open line of communication between staff and senior

management. You will manage and staff the operations assigned. You will also be responsible

for all aspects of operations which include but not limited to monitoring operations staffing,

provide temporary coverage and training; provision of excellent clientele service, problem

resolution and the like. What else? Well, you will also develop individual & team goals and

implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all

team & individual goals. Along with this, you must ensure compliance with all established

policies and procedures. You also need to also Assist the Operations Director in crafting

operations procedures.

So, do you have what it takes to become a Senior Operations Manager?

Requirements:

So, what is it were looking for? Well, since this is a Senior Operations Manager post, we need

someone who already has the skills to even call themselves a Senior Operations Manager! In

other words, someone who has at least 3 years of related working experience, preferably

someone who has experience in being a Senior Manager/Director specializing in BPO

Operations and Management or equivalent.

We need someone who has handled at least 600 FTEs. Someone with strong computer

skills, especially in using MS Office applications and Google applications. We need someone

whos responsible and has a good track record of meeting and delivering targets. Someone

who can articulate him/herself well enough with others, like teammates and clients. So

definitely someone with excellent verbal and written communication and customer service

skills.

We need someone who can multitask and work in a fast-paced high-stress environment.

Someone who can lead and is great in analyzing situations and data. Someone who has the

ability to build productive business relationships with clients. Someone who has strong

organizational, analytical and managerial skills. Lastly, we need someone who possesses a

professional, courteous, and resilient attitude.