Senior Operations Executive

Job Title:

Location: Nexus Vega City

Department: Mall Operations

Job Summary:

The Senior Executive Operations is responsible for overseeing the day-to-day operational activities of the mall, ensuring smooth functioning, and providing a clean, safe, and customer-friendly environment. The role includes coordinating with vendors, tenants, housekeeping, security, and maintenance teams to ensure efficient mall operations.

Key Responsibilities:

• Monitor daily mall operations including housekeeping, security, maintenance, and parking.
  
• Coordinate with vendors and service providers to ensure timely execution of services.
  
• Supervise and ensure cleanliness, safety, and hygiene standards across the premises.
  
• Handle tenant issues, complaints, and coordinate for timely resolution.
  
• Conduct regular checks and audits for fire safety, electrical systems, and general maintenance.
  
• Support the execution of in-mall events, promotions, and seasonal decor activities.
  
• Ensure compliance with mall policies, SOPs, and statutory requirements.
  
• Manage staff rosters and ensure manpower availability during peak hours.

Required Skills:

• Strong knowledge of mall or retail operations
  
• Good communication and interpersonal skills
  
• Experience in vendor and facility management
  
• Problem-solving and conflict-resolution abilities
  
• Hands-on experience in housekeeping and security coordination
  

Qualifications:

• Graduate
  
• 36 years of relevant experience in mall, retail, or facility operations