73 Mall Operations Jobs

Job Title: Mall Marketin g Specialist Department: Marketing Reporting To: General Manager / Senior Manager Mall Marketing Experience Required: 4-5+ Years Educational Qualification: MBA/PGDM (Marketing) Job Summary: We are seeking a results-driven and strategic Mall Marketing Specialist to manage and maximize revenue from mall advertising assets. The ideal candidate will be responsible for space monetization, client relationships, compliance, market research, campaign execution, and budget management. This role requires strong leadership, creativity, and a customer-first approach to enhance the malls branding and advertising potential. Key Responsibilities: 1. Revenue Generation Monetize advertising spaces (facades, LEDs, signages, atriums, etc.). Identify potential clients such as brands, agencies, and advertisers. Negotiate and finalize contracts to maximize advertising revenue. 2. Client Relationship Management Build and nurture long-term partnerships with clients. Serve as the single point of contact for all advertising inquiries. Share regular performance reports and campaign analytics with clients. 3. Space Optimization & Planning Strategically allocate branding areas for maximum utilization. Work with leasing and operations teams to activate underutilized zones. 4. Marketing & Sales Campaigns Design and launch campaigns promoting mall branding spaces. Use audience data and insights for targeted marketing. Collaborate with creatives for client proposals and mock-ups. 5. Compliance & Coordination Ensure compliance with legal, safety, and mall branding guidelines. Coordinate installation, maintenance, and functionality of all ad assets. 6. Market Research & Competitor Analysis Stay up-to-date with trends, pricing benchmarks, and competitor strategies. Recommend improvements based on insights from research. 7. Performance Reporting & Analysis Present monthly/quarterly revenue and performance reports. Track key performance indicators like revenue, occupancy, and satisfaction. 8. Innovative Branding Solutions Introduce cutting-edge branding tools and experiential activations. Create opportunities for unique and high-visibility brand experiences. 9. Team Collaboration Work cross-functionally with departments like leasing and operations. Guide junior team members and share best practices in advertising sales. 10. Budgeting & Cost Control Prepare and monitor annual budgets related to mall advertising. Control costs associated with branding assets and installations. Key Skills & Competencies: Strong negotiation and presentation skills Excellent relationship management and communication abilities Deep understanding of ATL (Above The Line) and BTL (Below The Line) marketing Analytical mindset with a focus on data-driven decisions Creative approach to branding and campaign development Leadership, decision-making, and team collaboration Behavioral Attributes: Leadership & Accountability Personal Effectiveness Strategic Decision Making Relationship Building Clear and Confident Communication

Role & responsibilities OPS Executive should be aware of mall operational policies and strategies To update offers of the Mall, Event details and promotional activities. Timely completion of the KRAs assigned. Ensure Security & Safety measures for the customers are on track. Guide and Help the Customers to avail facilities available in the Mall. Help and Guide the Retailers in Daily Operations. Detailed Job Description will be provided after shortlisting CV Preferred candidate profile MBA graduation mandatory Preferably 2024/2025 pass outs Perks and benefits

Candidate should be Post Graduate or MBA Finance (Marketing) with minimum 5 years experience in High Rise Residential, Commercial , Mall , Leasing in Real Estate. Experience: 5 - 11 Years

What this job involves: Key Roles & Responsibilities Provide a comprehensive Mall Management service for mall to ensure that all amenities are resourced and maintained to high-class industry standard. Managing marketing services, social media as per the norms and licenses attained. Manage all services are performed as per Standard Service Specifications. Manage to prepare mall management budgets and perform timely collection. Manage team for timely completion of fitout works retailers. Manage to present MMR by team and finally putting across for client final review. Manage the budget efficiently and yield cost savings where possible without compromising quality of service. Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way. Ensures occupancy of sites complies with statutory legislation. Ensure quality of staff, appraising and developing them to ensure maximum contribution. Proactive liaison with local municipal authorities. Interviews, selects, hires, supervises, and reviews qualified Mall operation and management staff. Advise Commercial team to ensure compliance with basic statutory requirements like licenses, permits etc. Ensures that all client deliverables are submitted in a timely manner. Acts as the liaison to local community public interest groups Oversees all vendor bidding Ensures that entire staff maintains a critical eye on all aspects of Mall physical care Formulate strategic directions towards effective management of Ambience Mall operation. Provides suitable business controls & administer policies/ processes / procedures. Formulates suitable budgeting controls Advise Commercial team on budgeting (Operational / revenue). Monitor SLAs & KPIs towards effective service delivery Reviews / Sanctions annual business plans Promoting client satisfaction Are you keen on keeping clients happy? In this role, youll build and maintain positive tenant relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company. Youll also handle client/tenant queries, attend meetings and coordinate with the local authorities as required. Sound like you? To apply you need to be: A seasoned expert Do you have a diploma or a degree in estate management, retail/lease services, building management or similar courses? Do you have at least five years of experience and expertise in retail management? If you said yes to all these, then you are what were looking for. A people person Teamwork is the backbone of a companys success. As the person in charge, you will mentor, motivate and train team members, promoting a culture of camaraderie in the process. Your strong communication skills and excellent work ethics may also help you win the job. Proficient and analytical

What this job involves: Key Roles & Responsibilities Provide a comprehensive Mall Management service for mall to ensure that all amenities are resourced and maintained to high-class industry standard. Managing marketing services, social media as per the norms and licenses attained. Manage all services are performed as per Standard Service Specifications. Manage to prepare mall management budgets and perform timely collection. Manage team for timely completion of fitout works retailers. Manage to present MMR by team and finally putting across for client final review. Manage the budget efficiently and yield cost savings where possible without compromising quality of service. Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way. Ensures occupancy of sites complies with statutory legislation. Ensure quality of staff, appraising and developing them to ensure maximum contribution. Proactive liaison with local municipal authorities. Interviews, selects, hires, supervises, and reviews qualified Mall operation and management staff. Advise Commercial team to ensure compliance with basic statutory requirements like licenses, permits etc. Ensures that all client deliverables are submitted in a timely manner. Acts as the liaison to local community public interest groups Oversees all vendor bidding Ensures that entire staff maintains a critical eye on all aspects of Mall physical care Formulate strategic directions towards effective management of Ambience Mall operation. Provides suitable business controls & administer policies/ processes / procedures. Formulates suitable budgeting controls Advise Commercial team on budgeting (Operational / revenue). Monitor SLAs & KPIs towards effective service delivery Reviews / Sanctions annual business plans Promoting client satisfaction Are you keen on keeping clients happy? In this role, youll build and maintain positive tenant relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company. Youll also handle client/tenant queries, attend meetings and coordinate with the local authorities as required. Sound like you? To apply you need to be: A seasoned expert Do you have a diploma or a degree in estate management, retail/lease services, building management or similar courses? Do you have at least five years of experience and expertise in retail management? If you said yes to all these, then you are what were looking for. A people person Teamwork is the backbone of a companys success. As the person in charge, you will mentor, motivate and train team members, promoting a culture of camaraderie in the process. Your strong communication skills and excellent work ethics may also help you win the job. Proficient and analytical

We have an urgent opening for Operations Executive in Malls management & development company in Gurgaon (Gurugram) & Ghaziabad. Position : Operations Executive Location : Gurgaon (Gurugram) & Ghaziabad Education : Any Graduate Experience : 1 to 5 years of experience in operation role in Mall or Hotel or Multiplexes Job Responsibilities : Customer Satisfaction Understanding factors influencing customer satisfaction & dissatisfaction Monitoring RSI & CSI to identify changes in customer preferences Identify opportunities for improving customer satisfaction Benchmarking RSI and CSI Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies Customer Interaction Participating in the Development of Customer or Channel Specific Marketing Strategies Customer Relationship Management Contract Management Knowledge of Contractual terms and conditions, Contract terminology Preparation of Contract documents Monitor performance against contracts MIS Timely and accurate reporting of Departments performance Customer Understanding Developing an intimate knowledge of shoppers Attitudes and Behavior Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall Dress Code : Men - Company would provide a uniform (formal attire), needs to be clean shaven every day and should be professionally groomed Women - Company would provide a uniform (formal attire), has to tie a bun Working days : 6 days working with 6 week offs in a month (working days would be roster based) Package : 3.00 LPA to 5.50 LPA Interested candidates can send their CVs to gayatripillaioasishr@gmail.com OR click Apply Regards, Gayatri Pillai gayatripillaioasishr@gmail.com

Assist in driving commercial leasing activities for malls, office spaces, and retail properties. Identify, approach, and engage with prospective tenants including retail brands, corporates, and anchor tenants. Support in lease negotiations, agreement drafting, renewals, and documentation in coordination with legal and finance teams. Conduct market research to track competitor leasing, rental benchmarks, and upcoming trends. Maintain and update a leasing database including occupancy status, pipeline deals, and tenant profiles. Coordinate with facility, projects, and fit-out teams to ensure smooth handover and tenant requirements are met. Build and maintain strong relationships with brokers, IPCs (International Property Consultants), and brand representatives. Support in generating MIS, revenue forecasts, and presentations for management review. Represent the company at real estate exhibitions, brand meetings, and networking events. Ensure compliance with company leasing policies and RERA regulations.

Job Title :- Manager/Sr. Manager - Leasing Roles and Responsibilities Manage lease abstraction, administration, and compliance for retail, commercial, corporate, mall management, land acquisition, and sale deeds. Conduct market research to identify potential clients and opportunities for growth. Oversee lease negotiations with tenants to ensure mutually beneficial agreements. Develop strong relationships with existing clients to retain business and expand services offered. Ensure timely execution of lease documents and maintain accurate records. Desired Candidate Profile 5-10 years of experience in Commercial Leasing (Retail Leasing), Corporate Leasing, Mall Management, Land Acquisition & Sale Deed. Strong understanding of commercial real estate laws and regulations. Excellent communication skills with ability to build strong client relationships. MBA/PGDM degree from a reputable institution. Please connect and share your resume Email: hr@sayahomes.in Mobile No. 9899080388/9811249263

Customer Satisfaction Understanding factors influencing customer satisfaction & dissatisfaction Monitoring RSI & CSI to identify changes in customer preferences Identify opportunities for improving customer satisfaction Benchmarking RSI and CSI Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies Customer Interaction Participating in the Development of Customer or Channel Specific Marketing Strategies Customer Relationship Management Contract Management Knowledge of Contractual terms and conditions, Contract terminology Preparation of Contract documents Monitor performance against contracts MIS Timely and accurate reporting of Departments performance Customer Understanding Developing an intimate knowledge of shoppers Attitudes and Behavior Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall Experience of around 3-5 years of experience in Mall/Hotel/Multiplexes Operations at Assistant Managerial Level Grooming standards for employees; Men - Company would provide a uniform (formal attire), needs to be clean shaven every day and should be professionally groomed. Women - Company would provide a uniform (formal attire), has to tie a bun. Working days : 6 days working with 6 week offs in a month (working days would be roster based). Role & responsibilities Contact Details Hr-Chitra Aher 9082493557 chitraaher35gmail.com

Responsibilities: Oversee retail ops, stock mgmt, customer relatnshp Manage sales & stock, invoice creation, Customer feedback Pleasing personality, customer centric Maintain and Replenish sufficient stock in the store >3lpa candidate need not to apply

To head and manage the complete technical and operational aspects of the commercial shopping mall as a Property Manager.

Customer Satisfaction • Monitoring RSI & CSI to identify changes in customer preferences • Benchmarking RSI and CSI Supplier Management Customer Interaction Contract Management MIS Safety Customer Understanding

For shopping centre / lifestyle centre environment / Mall Contract management & coordination with legal teams Tenant relations & leasing coordination (move-in/move-out, fit-outs) Compliance management (fit-out guidelines, fire & safety audits) Required Candidate profile Strong communication, customer service drive tenant liaison success. Proactive, independent, and skilled in conflict resolution, relationship building with tenants, retailers, and teams is essential.

Job Title Sr. Manager Operations Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Retailers Store Managers - Outsourced Agencies Facility Managers, Supervisors - Local municipal authorities/ government and other regulatory bodies - Vendors Minimum Qualification (i.e education, training etc.) - Graduate; Degree/ Diploma in Hotel Management or Business Management preferred Minimum Experience - 8 - 10 years of experience in Operations in similar / relevant industry; with at least 3 4 years in mall operations Special Skills/Attributes (required for performing the job effectively) - Sound Knowledge of Mall Management practices - Principles of building and maintaining retailer / customer relationship - Knowledge of business planning and budgeting Overall Purpose/Objective Of the job - Drives the overall operations of the mall by managing the retailers, customers, outsourced agen

Collaborate with tenants to develop marketing initiatives that enhance visibility Conceptualize and manage marketing events, seasonal activations, and community-driven initiatives to boost engagement Coordinate logistics & vendor management

Responsibilities: * Meet sales targets through effective communication with customers * Manage counter operations at malls & showrooms * Increase jewelry sales within retail environment Leave encashment Sales incentives Performance bonus

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD: Executive / AM - MEP (Hyderabad & Vadodara) KEY ROLES & RESPONSIBILITIES: Will be responsible for maintenance of Electrical, HVAC, Plumbing, Telecom Systems, CCTV, Security and Safety Systems for the Mall. Will be responsible for maintenance of Electrical and HVAC systems Ducting / Insulation. In charge of Civil Repairs, Maintenance and Fire Fighting Systems and plumbing utilities. Co-ordination and liaison with Architects, Consultants, Contractors and Engineers with regard to work execution. Mall Operations Understanding of CAM models. Flat vs. Pass-through. Insurance and Risk management. Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

Responsibilities: Ensure compliance with health & safety standards Oversee facility operations at malls & estates Manage property maintenance & repairs Collaborate with tenants on space management

Senior Officers & Department Managers Roaster Management Floor management Customer Satisfaction Team supervision Looking for people with: Experience: Minimum 4 years Industry : Garments/ QSR/ Apparel/ Manufacturing/ Logistics/ Automobiles/ FMCG Qualification : Graduate / Diploma Job Location: Anywhere in Rajasthan Age: Up to 32 years Date of Walk In: 2 8.07.2025 & 29.07.2025 Day: Monday & Tuesday Time: 10:00 AM. to 06:00 P.M. Address : Clarks Inn Express, Udaipur 2, 100 Feet Rd, Rajasthan Housing Board, Goverdhan Villas, Sector 14, Hiran Magri, Udaipur, Gordhan Vilas Rural, Rajasthan 313001 Rush Your CV hrd.rorajasthan2@dmartinda.com/ anand.rathore@dmartindia.com

Job Profile - We Are Looking for The Centre Director is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions. Location - Bangalore ( Yelahanka ) Key Responsibility: 1. Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget EBIDTA Achievement Overall gross profit achievement based on controlling top line and bottom line. Accounts Receivable Collections of outstanding from retailers Variance to budgeted CAM cost – Expense to be under control as per the target set at the beginning of year Shoppers per year – Achieve the targeted shoppers count for the year Total consumption of the centre – Achieve the targeted consumption for the year 2. Oversee the mall operations Wish list of retail brands – Prepare a list of brands which will be replace the non performing brands Score achieved in various audits - Ensure achievement of high score in various audits - Legal, Internal Audit, Process Audit etc. Ensure that total negative remarks are less than 15% of the total remarks Preparation and development of marketing and annual event plans/calendar Follow legal procedures with respect to mall operations and tenant interactions 3. Client Management Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations Develop and maintain a long term beneficial relationship with all existing tenants and retail groups to ensure continued and future business 4. Team Management Coach and mentor the team members Delegate work and provide direction Sets objectives/ goals for team members and evaluates their performance Identify gaps and develop the required competency of team members either by formal or informal training including role enhancement, job rotation Conduct regular team meetings to guide team members on departmental issues in order to build a high performing and motivated team Interested candidates kindly share your resume on nishas@smart-source.in Regards, Nisha Singh Smart Source

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD - Customer Experience Executive This position acts as an interface between the mall management and the internal & external customers. Managing the entire day to day functioning of the mall Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. Co-ordination with other departments of the mall to ensure smooth operations. To check with daily mall report and department reports Shall devise systems and procedures to ensure customers delight. Introduce measures & facilities in the mall to improve customer experience. Dealing with issues and responding to complaints & grievances. Thorough Mall round for cleaning & ensuring the upkeep of mall Loyalty enrollment & registration along with GV and gifts trackers Handling promotional activities Kitchen Audit Retail Store Audit Data management with respect to footfall / vehicle counts etc. Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance Lost and Found Management Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

• Monitor attendance, update MIS & verify Bill, take care of housekeeping & cleanliness • Responsible for Admn. activities in Mall • Coordinate new security guard/housekeeping staff training • Adhere to timelines for completion of various activities Required Candidate profile • Prior exp. of working in Mall Administration, managing Mall Security & Housekeeping, maintain high level of hygiene, do inspections, maintain law & order • Willing to relocate • Immediate joiners

• Manage staff schedules, training & performance, foster a positive work environment & maximize profitability, address issues • Inventory control, ordering supplies, & maintain vendor relationships • Ensure compliance with health & safety regulations Required Candidate profile • Only with Mall Food Court experience • Good in Communication & Presentable • Must be Graduate • Willing to relocate • Immediate joiners

Tenant Relations Mall Management Shopping Mall/Retail Property Management Operational Management Retailer relationship Tenant portfolio Governmental Regulatory Standards and Procedures

Senior Officers & Department Managers Roaster Management Floor management Customer Satisfaction Team supervision Looking for people with: Experience: Minimum 4 years Industry : Garments/ QSR/ Apparel/ Manufacturing/ Logistics/ Automobiles Qualification : Graduate / Diploma Job Location: Anywhere in Rajasthan Age: Up to 32 years Date of Walk In: 18.07.2025 & 19.07.2025 Day: Friday & Saturday Time: 10:00 AM. to 06:00 P.M. Address : D-Mart -- Avenue Supermarts Ltd.,Plot No.04 & 5,Main Jagatpura Road,Near reliance Petrol Pump & Gurudwara,Jagatpura,Jaipur-302017 Rush Your CV hrd.rorajasthan2@dmartinda.com/ anand.rathore@dmartindia.com