51 Mall Operations Jobs

Role & responsibilities OPS Executive should be aware of mall operational policies and strategies To update offers of the Mall, Event details and promotional activities. Timely completion of the KRAs assigned. Ensure Security & Safety measures for the customers are on track. Guide and Help the Customers to avail facilities available in the Mall. Help and Guide the Retailers in Daily Operations. Preferred candidate profile Preferably BHM / BBA /MBA Hospitality Management Interested Candidate drop your cv @careers9425@gmail.com or 8712631806

Roles and Responsibilities Manage facility operations, including HVAC, chiller plants, fire fighting systems, and technical services. Oversee Mall Operations , building management and maintenance of electrical equipment. Ensure compliance with safety regulations and standards for all facilities under management. Coordinate with vendors and contractors for repairs, maintenance, and upkeep of facilities. Develop and implement preventive maintenance schedules to minimize downtime.

Managing the mall's staff, including maintenance, security, housekeeping, and customer service. Monitoring and controlling operating expenses, developing and maintaining budgets, and ensuring compliance with financial policies,

Role & responsibilities Budget 72 CTC/8.64 LPA INR & FYNA. Qualification Dip/Deg EEE Exp:: 8-10 yrs, should have exp to manage at AFM level of SS, Tech & Transport In short, it is site lead position with good English communication skills and tech knowledge to manage local & global clients. Good communication skill English

We are hiring a dynamic and experienced Center Head to oversee the complete operations of Orion Mall, Panvel. The role involves end-to-end responsibility for mall administration, tenant relations, facility management, marketing initiatives, footfall growth, and overall profitability. The ideal candidate will have strong leadership and organizational skills, a background in retail or mall management, and the ability to manage multiple stakeholders including retailers, vendors, and service teams. The Center Head must ensure a superior customer experience while maintaining operational efficiency, safety standards, and cost control. Candidates with prior experience in managing large retail spaces or malls will be preferred.

Minimum 8 yrs in Mall Operations, with at least 5 yrs in a supervisory role Extensive experience in Operational Management, Tenant Relations, Financial Management, Customer Service Knowledge of building systems (e.g., HVAC, electrical, plumbing)

Facilities Management (Housekeeping, Security, Parking & Technical) Operation & Maintenance of PHE Plants,Lt &HT, DG Sets,STP & WTP Admin of Retails, F&B, food court, office cabins, offices 10-15 years’ Exp of Mall operations, shopping complex

We are hiring for Retail Operations Manager (Head of Operations - Fashion Industry) for kolkata location for Big Brands Organization. Company - Fashion & Clothing Industry Location - Kolkata ( Dharmatala, Taltala, Kolkata, West Bengal 700087) Salary Budget for Sales Manager - 9 LPA to 10 LPA Yearly CTC On Direct Company Payroll Job Job Description - Role Summary: The Head of Operations plays a key leadership role in ensuring the efficient and profitable operation of all retail stores. This person is responsible for driving sales performance, managing teams, overseeing inventory and supply chain processes, and maintaining high standards of customer service and store presentation. Main Responsibilities: Retail Operations Management Team Leadership Sales & Performance Inventory & Stock Control Customer Experience Compliance & Standards If you are interested then Email me your resume at ankur.g@randstad.co.in

Cinema Manager Responsibilities: Operations and Management: Oversee daily operations: This includes managing staff schedules, ensuring smooth ticket sales and concession operations, and addressing customer issues. Lead and motivate staff: Hiring, training, and managing a team of employees to ensure they provide excellent customer service and maintain theater standards. Financial management: Monitoring ticket sales, concession revenue, and other financial metrics to ensure the theater meets its financial goals. Maintain the theater:Ensuring the theater facilities and equipment are in good working order and addressing any necessary repairs or maintenance. Customer service: Addressing customer complaints, handling challenging situations, and ensuring a positive customer experience. Promotional activities:Planning and executing promotions and advertising campaigns to increase audience attendance. Other key aspects of the job: Planning and scheduling:Developing weekly schedules, managing staff coverage, and ensuring the theater is adequately staffed during peak periods. Budget management:Overseeing departmental budgets, ensuring financial targets are met, and optimizing resources. Strategic planning:Developing and implementing strategic plans to achieve company goals and drive growth. Communication:Communicating with head office, other stakeholders, and vendors to ensure the theater is operating smoothly. Inventory management:Managing concession inventory and ensuring adequate supplies are available. Job Types: Full-time, Permanent Schedule: Morning shift Rotational shift Work Location: In person Contact Number - 9677771337

Position: Property Manager Qualification: B.E/ Dilpoma in Electrical / Civil Nature of Site: Mall Company Name : Colliers India Pvt Ltd (On Rolls of Colliers) Job Location: Vashi- Navi Mumbai Duties and Responsibilities of Property Manager/Estate Manager 1) Overall smooth operations of the site w.r.t. Security, fire & safety, technical maintenance, housekeeping, landscaping, finances and customer relations. 2) Ensuring delivery of services as per the agreed terms and conditions. 3) Formulation, promulgation and implementation of instructions and guidelines for smooth functioning at site. 4) Ensuring proper working and maintenance of electrical, mechanical and security equipment of the premises. 5) Periodic inspection of site and ensuring maintenance of equipment as per ppm schedule. 6) Ensuring upkeep of records and log books in professional manner. 7) Ensuring all administrative paperwork is accurate, complete and submitted on timely basis. 8) Undertaking cases for procurement, repairs, up gradation and development of equipment/ items. 9) Developing and maintaining cordial relations with client/residents and civil authorities. 10) Screening, hiring and training of new personnel of service provider. 11) Assigning of daily/weekly assignments to staff. 12) Timely escalation of suggestions/observations to improve the working system and procedures. 13) Ensuring compliance to governing documents by one and all. 14) Keeping abreast with the local and state statutory policies. 15) Providing prompt response of emails received. 16) Updating and pursuing pending task tracker with client. Note: Looking for candidates who have worked in residential or commercial sites Should have knowledge of KAM collections & Vendor Management. Interested candidates can share their resumes at aparna.patil@colliers.com or whatsapp the CV on 7400086521

Primary Job Responsibilities Strategic: • Achieving Annual Business Plan (EBIDTA) & Operational expenses and Freezing Projections for next financial year • Yielding higher than budgeted numbers and delivering as per projected timeline • Ensuring Increase in sales (TD) / UCA sq ft. as per ABP... • Adding Maximum Value to Stakeholders and enhancing the value of the Mall/Malls. • Process adherence, Channel Usage, Cost of Acquisition & Operational profitability. • Budget Development & Forecasting. • Retail sales analysis & preparation of strategies for business development & revenue share targets. • Negotiation of contracts, staff supervision, smooth running of the Commercial facility and the Mall, office management, tenant and public relations, and operational issues all with the goal of satisfying customers Operational: • Handle the day to day operations in the Mall/Malls ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements. • Create and establish the business model for the mall operations, adopting international best practice and Technology in asset management policy and procedures. • Ensure mall/Malls operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards • Develop clear understanding about sales/turnover for shopping mall/Malls tenants. • Collect tenant sales reports in timely manner for management reporting and decision-making • Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels • Marketing, Events & Promotions: Concept, evaluation of executing agencies, cost estimate approvals & event roll out • Initiates for community, society, CSR and activates to develop footfall and make weak day stronger by footfall driver • Asset Management Ensuring assets are properly maintained through effective facilities management and developing 10 year capital spending plan which takes into account infrastructure needs and expense control targets. Financial: • Assist CEO in preparation of ABP, Annual budgets. • Budgeting & Expense management – developing expense budgets, quarterly expense. projections and managing all property related expenses from facilities, common area maintenance and promotional activities. • Revenue generation in line with the ABP. • Cost saving initiatives. • Advisory role for cost savings and profitability from each project. • Performing Management Services in Accordance with an approved Budget: a. Reducing Cost through Expedient use of resources. b. Enhancing Business Revenues and Incomes c. Scrutinizing leases and ensuring Maximum recovery Compliance d. Quick best Practice reporting and response • Managing the Mall Management with Approved Budgets, seeking Maximum profits • Collection of Outstanding Rentals/CAM as per Targets set. • Develop the department budget and ensure adherence to the same People: • Conduct performance appraisals on departmental staff / personnel. Assess and fulfill training and career development requirements • Managing stakeholder relationships – including internal and external partners, sub-contractors, retail tenants, project partners and major store brands. • Coach subordinates to develop the team’s capabilities and build a strong succession pipeline for the role Desired qualifications Any Graduate Desired experience 13 Plus years of overall experience and 10 years of experience in Mall Management /Commercial space Management Desired Language English, Hindi and Knowing local language is added advantage

Candidates with age max up to 36 can apply Role & responsibilities Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc. Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience Position Details Identify key performance characteristics of each Retailer Category. Create and manage Data- base for the identified parameters. Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display Signage Merchandising requirements & solutions Storefronts trends, Fit-out guidelines, Tenant Co-ordination Supplier evaluation & selection Establish criteria for Vendor categorization and evaluation Maintain references for establishing credibility of Vendors Understand the commercial capabilities of Vendors Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies MIS Analyze and evaluate ongoing Business Performance Manage the business planning & budgeting process Timely and accurate reporting of Mall performance Customer Understanding Develop an intimate knowledge of shoppers Attitudes and Behaviors Develop intimate knowledge of Retailers site selection criteria and other requirements including their merchandising preferences Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall traffic & Parking Control Understand the traffic movements in the Mall premises Management of Parking Spaces for effective utilization Road Safety Liaison with Local Authorities Police Fire Hospitals Crowd Control Understanding the crowd dynamics Plan for rush situations Understanding of panic situations Customer Interaction Participate in the Development of Customer or Channel Specific Marketing Strategies Providing input to the trade Proposition Contribute to category Management Customer Relationship Management Customer Satisfaction Understanding factors influencing customer satisfaction and dissatisfaction Monitoring RSI & CSI to identify changes in Customer preferences and market trends Identify opportunities for improving customer satisfaction retailer Principles and Practices Elements of Retailing, including Principal types, ownership structures, and retailing terminology Price points, merchandising, advertisements Additional Skills: Fluency in English Interpersonal & analytical skills Proficiency in MS Office Teamwork Contact Details : Konika Singh 8104986816

Roles and Responsibilities Manage commercial projects from conceptualization to completion, ensuring timely delivery and quality standards. Oversee site engineering activities, including HVAC engineering, civil engineering, and shopping complex operations. Coordinate with various stakeholders such as architects, contractors, suppliers, and clients to ensure smooth project execution. Develop and maintain relationships with key partners and vendors to negotiate favorable terms for the company's commercial interests. Ensure compliance with safety regulations and industry standards throughout all phases of construction.

Collaborate with tenants to develop marketing initiatives that enhance visibility Conceptualize and manage marketing events, seasonal activations, and community-driven initiatives to boost engagement Coordinate logistics & vendor management

* Running day to day operation of the outlet * Delivering on AOP and profitability of the store * Upholding highest level of brand standards and customer satisfaction * Ensuring safety, security and good audit score on all parameters * Banking Required Candidate profile You should be somebody with minimum 7+ years of experience in customer facing roles. Entrepreneurial mindset and agility apart from good Customer Service and People Management skills.

Manage the end-to-end leasing cycle – from lead generation and proposals to documentation and handover. Maintain relationships with consultants, brokers, brand rep. Develop and execute leasing plans to attract national and regional retail brands. Required Candidate profile • MBA's Degree in Business Administration. • 10–15 years of experience in retail leasing or commercial real estate, preferably with malls, high streets, or organized retail players.

• Manage staff schedule, train, oversee performance, positive work environment & maximize profitability • Inventory control, ordering supplies, & maintaining vendor relationships • Ensure compliance with health & safety regulations, address issues Required Candidate profile • Only with Mall Food Court experience • Good in Communication & Presentable • Must be Graduate • Willing to relocate • Immediate joiners

A degree or diploma in hospitality management is often preferred. Role & responsibilities l Ensuring that the cinema comply with health and safety legislation; recruiting, training, managing and appraising staff l Custodian of Overall Cinema Operations l Promoting and marketing films; keeping financial and statistical records; writing reports and financial forecasts l Making sure that excellent customer service is provided; dealing with customer inquiries and complaints; maintaining cinema standards; maximizing productivity and meeting sales targets l Working together with agencies to ensure that housekeeping and security standards are obeyed l Motivating all staff to do their best in performing their duties; evaluating the performance of the cinema staff l Ensuring that operating and accounting procedures and standards are obeyed. l Customer Experience, Employees Training & Financial Achievements. l Statutory Compliance Health & Safety Compliance, Brand Standards Implementation, For casting, local Area Marketing & Movie Promotions. l Ensures Culture of Discipline , Integrity & Growth. l Maintaining MIS For the Region. l Competitions Analysis l P&L Analysis. l Monthly Reports. l Data Crunching & Analysis of Area cinemas. Preferred candidate profile | A degree in hospitality management is often preferred or any graduate. | At least 5 to 8 years of supervisory or assistant managerial experience in cinema, or hospitality | Proficiency in using cinema management software and other relevant technology

Role & responsibilities Apply Only candidates age up to max 34 years Customer Satisfaction, interaction & Hygiene: Understanding factors influencing customer satisfaction & dissatisfaction To maintain a high standard of hygiene throughout the mall. Manage the day-to-day and long-term operations of Operations (H/K, Guest Service, Retailer) in the entire mall. in-depth and hands on knowledge in customer services, Hygiene in terms of H/K, Faade Cleaning, Pest Control, Horticulture Management, & Waste Management. Handle VVIP Guest and their movement in Mall Identify opportunities for improving customer satisfaction. Benchmarking RSI and CSI Ensure the optimum deployment in operations as to achieve highest operational standards. Interact with customer & give all relevant information to customer about the Mall and retailers and relevant information for resolve the customer queries Ensure to achieve 100% score in Hygiene and customer service Audit. Ensure to be updated all the time about Mall, its retailers, agencies and functional area & be up to date as to give customer service experience. Conduct inspections of all areas of the mall and provide feedback to frontline staff to achieve best standards of Customer service and Operations. Supplier & Vendor Management: Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Maintain attendance of agency staff for actual tracking of manpower Interact with agency for getting right manpower and ensure the training being conducted for regular development. Reviewing Vendor performance and taking suggest the actions to ensure timeliness and quality of supplies Reports and MIS: Timely & accurate submission reporting of respective operations report Maintain and monitor all the records of supplies Training & Development: Brief knowledge about Operational topics & preparing training module and giving training to frontline team member Be updated with internal and external latest operational trends, technology enhancement as to enhance & optimize the customer service. Safety & Compliance: Basic knowledge of safety is must and ensure to take all safety precautions while working in the mall Adherence to all company policies, SOPs of the assigned Dept. Ensure all agency staff are hired and work as per set rules of govt and company. Skill Required: Positive Attitude Good Communication skills (both writing and verbal) Eager to learn and aim to grow Contact Details: Konika Singh 8104986816 Interested candidates can apply on konikaoasis@gmail.com

Taking Care of the Mall Looking After the Mall Operations

Looking for a Leasing Manager For Mall Operation In Pune Location Exp. Implement the Mall leasing strategy in accordance with corporate strategy Relationship Management with brands and ensure engagement with the mall Interested candidate revert back Required Candidate profile Ensure Mall Occupancy is 95% MG / Revenue share is at its maximum Manage churns Negotiations and contract closures Responsible for correct lease documentation. Report performance of brands

Position: Manager Leasing Location - Bengaluru Experience- 4-8 Years Industry - Retail Industry / Mall Industry Minimum Qualification - MBA in Sales & Marketing Assistant Managers with good leasing experience can apply Required Candidate profile Implementation of Leasing policies and procedures and ensure strict compliances Planning and implementing of the tenancy mix in the retail mall Monitor tenants’ business provide tenants’ assistance

Looking for a Leasing Manager For Mall Operation In Bangalore & Mangaloere Exp. Implement the Mall leasing strategy with corporate strategy Relationship Mangt. with brands and ensure engagement with the mall Interested candidate revert back Required Candidate profile Ensure Mall Occupancy is 95% MG / Revenue share is at its maximum Manage churns Negotiations and contract closures Responsible for correct lease documentation. Report performance of brands

Looking for a Leasing Manager For Mall Operation In Pune Exp. Implement the Mall leasing strategy with corporate strategy Relationship Mangt. with brands and ensure engagement with the mall Interested candidate revert back Required Candidate profile Ensure Mall Occupancy is 95% MG / Revenue share is at its maximum Manage churns Negotiations and contract closures Responsible for correct lease documentation. Report performance of brands

Looking for a Leasing Manager For a luxury Mall In Mangaloere Exp. Implement the Mall leasing strategy with corporate strategy Relationship Management with brands and ensure engagement with the mall Interested candidate revert back Required Candidate profile Ensure Mall Occupancy is 95% MG / Revenue share is at its maximum Manage churns Negotiations and contract closures Responsible for correct lease documentation. Report performance of brands