54 Mall Operations Jobs

Responsibilities: Ensure compliance with health & safety standards Oversee facility operations at malls & estates Manage property maintenance & repairs Collaborate with tenants on space management

Senior Officers & Department Managers Roaster Management Floor management Customer Satisfaction Team supervision Looking for people with: Experience: Minimum 4 years Industry : Garments/ QSR/ Apparel/ Manufacturing/ Logistics/ Automobiles/ FMCG Qualification : Graduate / Diploma Job Location: Anywhere in Rajasthan Age: Up to 32 years Date of Walk In: 2 8.07.2025 & 29.07.2025 Day: Monday & Tuesday Time: 10:00 AM. to 06:00 P.M. Address : Clarks Inn Express, Udaipur 2, 100 Feet Rd, Rajasthan Housing Board, Goverdhan Villas, Sector 14, Hiran Magri, Udaipur, Gordhan Vilas Rural, Rajasthan 313001 Rush Your CV hrd.rorajasthan2@dmartinda.com/ anand.rathore@dmartindia.com

Job Profile - We Are Looking for The Centre Director is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions. Location - Bangalore ( Yelahanka ) Key Responsibility: 1. Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget EBIDTA Achievement Overall gross profit achievement based on controlling top line and bottom line. Accounts Receivable Collections of outstanding from retailers Variance to budgeted CAM cost – Expense to be under control as per the target set at the beginning of year Shoppers per year – Achieve the targeted shoppers count for the year Total consumption of the centre – Achieve the targeted consumption for the year 2. Oversee the mall operations Wish list of retail brands – Prepare a list of brands which will be replace the non performing brands Score achieved in various audits - Ensure achievement of high score in various audits - Legal, Internal Audit, Process Audit etc. Ensure that total negative remarks are less than 15% of the total remarks Preparation and development of marketing and annual event plans/calendar Follow legal procedures with respect to mall operations and tenant interactions 3. Client Management Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations Develop and maintain a long term beneficial relationship with all existing tenants and retail groups to ensure continued and future business 4. Team Management Coach and mentor the team members Delegate work and provide direction Sets objectives/ goals for team members and evaluates their performance Identify gaps and develop the required competency of team members either by formal or informal training including role enhancement, job rotation Conduct regular team meetings to guide team members on departmental issues in order to build a high performing and motivated team Interested candidates kindly share your resume on nishas@smart-source.in Regards, Nisha Singh Smart Source

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD - Customer Experience Executive This position acts as an interface between the mall management and the internal & external customers. Managing the entire day to day functioning of the mall Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. Co-ordination with other departments of the mall to ensure smooth operations. To check with daily mall report and department reports Shall devise systems and procedures to ensure customers delight. Introduce measures & facilities in the mall to improve customer experience. Dealing with issues and responding to complaints & grievances. Thorough Mall round for cleaning & ensuring the upkeep of mall Loyalty enrollment & registration along with GV and gifts trackers Handling promotional activities Kitchen Audit Retail Store Audit Data management with respect to footfall / vehicle counts etc. Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance Lost and Found Management Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

• Monitor attendance, update MIS & verify Bill, take care of housekeeping & cleanliness • Responsible for Admn. activities in Mall • Coordinate new security guard/housekeeping staff training • Adhere to timelines for completion of various activities Required Candidate profile • Prior exp. of working in Mall Administration, managing Mall Security & Housekeeping, maintain high level of hygiene, do inspections, maintain law & order • Willing to relocate • Immediate joiners

• Manage staff schedules, training & performance, foster a positive work environment & maximize profitability, address issues • Inventory control, ordering supplies, & maintain vendor relationships • Ensure compliance with health & safety regulations Required Candidate profile • Only with Mall Food Court experience • Good in Communication & Presentable • Must be Graduate • Willing to relocate • Immediate joiners

Tenant Relations Mall Management Shopping Mall/Retail Property Management Operational Management Retailer relationship Tenant portfolio Governmental Regulatory Standards and Procedures

Senior Officers & Department Managers Roaster Management Floor management Customer Satisfaction Team supervision Looking for people with: Experience: Minimum 4 years Industry : Garments/ QSR/ Apparel/ Manufacturing/ Logistics/ Automobiles Qualification : Graduate / Diploma Job Location: Anywhere in Rajasthan Age: Up to 32 years Date of Walk In: 18.07.2025 & 19.07.2025 Day: Friday & Saturday Time: 10:00 AM. to 06:00 P.M. Address : D-Mart -- Avenue Supermarts Ltd.,Plot No.04 & 5,Main Jagatpura Road,Near reliance Petrol Pump & Gurudwara,Jagatpura,Jaipur-302017 Rush Your CV hrd.rorajasthan2@dmartinda.com/ anand.rathore@dmartindia.com

Oversee daily mall operations Coordinate with housekeeping, security, & maintenance teams Respond promptly to tenant & customer concerns Regular inspections of common areas Ensure safety, hygiene at the Mall Support marketing & promotional activities Required Candidate profile Prepare and maintain reports. Liaise with vendors and service providers. Excellent communication, problem-solving, and team management skills. Knowledge of safety regulations, compliance standards.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Coordinate and manage tenant fit-out activities in guidelines, safety protocols, and brand standards. Review tenant layout submissions and ensure alignment with design standards, mall circulation, and statutory regulations. Track fit-out progress and maintain detailed documentation including, project timelines, and weekly MIS reports. Maintain fit-out trackers, prepare status reports, and escalate risks or delays to the management. Prepare meeting minutes, circulate action points, and ensure closure of pending tasks across departments. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD: Executive - MEP KEY ROLES & RESPONSIBILITIES: Will be responsible for maintenance of Electrical, HVAC, Plumbing, Telecom Systems, CCTV, Security and Safety Systems for the Mall. Will be responsible for maintenance of Electrical and HVAC systems Ducting / Insulation. In charge of Civil Repairs, Maintenance and Fire Fighting Systems and plumbing utilities. Co-ordination and liaison with Architects, Consultants, Contractors and Engineers with regard to work execution. Mall Operations Understanding of CAM models. Flat vs. Pass-through. Insurance and Risk management. Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

Roles and Responsibilities Manage mall leasing, including identifying potential tenants, negotiating deals, and ensuring timely occupancy. Market Research: Stay informed on retail market trends and perform competitive analysis to guide leasing strategies. Ensure compliance with company policies and procedures Desired Candidate Profile 712 years of retail leasing experience with a proven track record of successful deal negotiation. Strong understanding of mall leasing processes and regulations. Excellent communication, negotiation, and interpersonal skills. Ability to work independently as well as part of a team.

Responsible for overall store operations, experience in Store/Outlet Management, retail loss prevention techniques, Excellent leadership qualities, including the ability to manage and motivate a team. Responsible for overall store operations. Required Candidate profile Experience 0-7 Yrs Will be responsible for ensuring customer satisfaction, managing customer service, overseeing store management, retail loss prevention, Billing, Invoicing, boarding, training,

Supervise housekeeping staff and operations Ensure hygiene and cleanliness standards Train team and manage supplies Maintain schedules and conduct inspections Handle complaints and coordinate with teams Oversee waste management and record-keeping

Role & responsibilities An Assistant Manager is responsible for implementing workflow procedures based on direction from the company's SOP. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. l Provide assistance to unit Manager in all administrative & operational matters, documentation & reporting l Taking Feedback via feedback form from Customers min. once in a week submitted to Unit Manager. l Expense controlling - Checking of Accounting records, keep track of major expenses(Like Phone Bills, Electricity, Maintenance ) and suggest corrective actions in a way to Control the expenses to Unit Manager l legal licensing work( Cinema License, Food License, Health License, Electrical License & R&B License) l Asst. Manager / HOD in all administrative matters. l Suggest innovative ideas for revenue generation to Unit Manager l Work as per the guidance of the Manager. l Proper training to new joinee and guide him for effective work as per his JD l Maintain relationship with staff and inform manager about any updates l Looking after staff matters and staff related issues. l Manage and communicate shift schedule of staff. l Communicate and make understand of Policies, rules and regulation to staff. l Check and monitor that all staff must punch as per time schedule allocated. l Check and monitor uniform and batch must wear by all staff. l Sanction leave and keep leave records. l Take daily attendance report and monitor late coming and early going. l Follow leave rules framed by HO. l Look after housekeeping and maintain property clean and shining. l Look after all maintenance related issues and make sure, it will complete in time. l Look after security personnel, include safety and security measures. l Each incoming and outgoing material should be noted and monitored, maintain system for that. l Behavior and manners of staff should be checked and keep updated regularly. l Take care of viewers satisfactions and resolve any matters arise from viewers. l Ensure at most satisfaction and comfort of viewers. l Look after waste reduction in food court and canteen. l Send regular report to concern person at HO for revenue generated in each head. l Monitor and keep updated accountancy records. l Handle cash and deposit it to bank. l Scheduling of movie show screen wise. l Look after proper advertisement for movie. l Look after overall functions of Box-office, monitor Govt. compliance. l Co-ordinate with internet banking and maintain updated records. l Entertain Govt. officials in your area with applying understanding, whom to entertain. l Keep records of all FOC tickets and fast food. l As and when called for meeting at HO. Managers have to remain present with all data required and present before management. l Finalize and communicate in written roles and responsibilities of each staff. Send one copy to HR dept. l Without prior permission of HR dept. any recruitment is not permitted. Any relieving will be communicated immediately through mail to HR dept. l Apply your credibility and suggest to management for any better change in space usage, system etc., and suggest innovative ideas for revenue generation. l Job description is in line with the appointment letter. l Sense of owner ship and profitability should always be in the mind. l Always make sure that image of the organization should not be hampered in any case. l Any other task assigned by management Preferred candidate profile - Any Graduate Can apply. - Should have good communication and pleasant personality - Well versed in client service and cinema operations - Prior experience in Cinema industry - Go getter attitude and ready to accept challenges. - Flexible working in shifts.

A degree or diploma in hospitality management is often preferred. Role & responsibilities l Ensuring that the cinema comply with health and safety legislation; recruiting, training, managing and appraising staff l Custodian of Overall Cinema Operations l Promoting and marketing films; keeping financial and statistical records; writing reports and financial forecasts l Making sure that excellent customer service is provided; dealing with customer inquiries and complaints; maintaining cinema standards; maximizing productivity and meeting sales targets l Working together with agencies to ensure that housekeeping and security standards are obeyed l Motivating all staff to do their best in performing their duties; evaluating the performance of the cinema staff l Ensuring that operating and accounting procedures and standards are obeyed. l Customer Experience, Employees Training & Financial Achievements. l Statutory Compliance Health & Safety Compliance, Brand Standards Implementation, For casting, local Area Marketing & Movie Promotions. l Ensures Culture of Discipline , Integrity & Growth. l Maintaining MIS For the Region. l Competitions Analysis l P&L Analysis. l Monthly Reports. l Data Crunching & Analysis of Area cinemas. Preferred candidate profile | A degree in hospitality management is often preferred or any graduate. | At least 5 to 8 years of supervisory or assistant managerial experience in cinema, or hospitality | Proficiency in using cinema management software and other relevant technology

Role and Position: Head of Mall Operations Location Gurugram HR Experience – 15 to 20 Years ([Prefer from Retail/ Mall Operations domain] Role Objective: - Lead the Management and Operations of the High-End Commercial Retail Mall . End to End P&L Management and ensure the achievement of Centre (Mall) objectives in terms of Customer Centricity & Satisfaction, Profitability and Revenue Maximization by providing Quality services to Customers and support to the Tenants/Retailers and Monitoring all support services of Mall [BOH, Utilities, Manpower Agencies] Key Job Responsibility and Deliverable: 1. Formulating of Strategies, Defining Procedures, Department Control and functionality. 2. Implementing policies, generating reports for planning and development . Communicating about roles to achieve objectives and common goals. 3. Ensuring/ introducing best industry practices to achieve a Safe and Healthy / conducive environment for deployed manpower. 4. Fit out coordination (New stores / refurbishment / handover -takeover / reports) 5. Follow up with H.O Leasing team - accounts and mall accounts. 6. Project Management: Oversee facility and horticultural-related projects, including renovations, expansions, new installations, and landscape design. Ensure projects are completed on time and within budget. 7. Customer Experience : Ensuring the mall is a Safe, Enjoyable and Comfortable Environment for Customers. 8. Profitability : Working to maximize revenue and profitability by providing quality service to customers and supporting retailers. Develop and implement short and long-term retail strategies, plans, and programs to drive sales. 9. Facility Management Agencies : Monitoring and supervising facility/ manpower agencies , such as GHK, Parking, Engineering, Horticulture etc. 10. Staff management : Supervising staff, assigning tasks, and monitoring their performance. 11. Customer Service : Handling customer complaints and queries about mall experience and service. 12. Security & Safety : Controlling security arrangements for the premises and ensuring safety norms are implemented for the mall premises. Security checking and frisking, safety checks and procedures. 13. Budgeting : Planning mall budgets and managing company budgets. 14. Branding and Marketing : Developing and executing marketing strategies to increase footfall in the mall. Preferred candidate profile 1. Facility and Maintenance: Ensure the maintenance, repair, and cleanliness of all facilities and green spaces, including offices, warehouses, gardens, and other properties. 2. Vendor Development and Management 3. Budget Management: Oversee the facilities budget, including forecasting, monitoring expenses, and ensuring cost-effective operations. 4. Compliance & Safety: Ensure compliance with health, safety, and environmental regulations. Develop and implement safety procedures and emergency response plans. 5. Horticultural Management: Develop and manage landscaping plans, oversee the maintenance of gardens and green spaces, and implement sustainable horticultural practices. Ensure plant health and aesthetic quality. 6. Sustainability : Implement and promote sustainability initiatives to reduce environmental impact and improve energy efficiency in facilities and green spaces. 7. Reporting: Provide regular reports on facilities performance, horticultural activities, maintenance, and budget status to senior management. 8. Scheduling timelines for events 9. Tenant / vendor introduction – Defining Procedures / Policies. 10. Conducting Mock Drills / Evacuation drills. 11. Training (Code of conduct / safety procedures) 12. Fitout Procedures- Guidelines 13. Inventory store management 14. Formulating Security / Parking / Housekeeping checklist. Perks and benefits As per Industry Best Practices.

Job Title: Senior Executive Operations (Mall Management) Location: Nexus Vega City Department: Mall Operations Job Summary: The Senior Executive Operations is responsible for overseeing the day-to-day operational activities of the mall, ensuring smooth functioning, and providing a clean, safe, and customer-friendly environment. The role includes coordinating with vendors, tenants, housekeeping, security, and maintenance teams to ensure efficient mall operations. Key Responsibilities: Monitor daily mall operations including housekeeping, security, maintenance, and parking. Coordinate with vendors and service providers to ensure timely execution of services. Supervise and ensure cleanliness, safety, and hygiene standards across the premises. Handle tenant issues, complaints, and coordinate for timely resolution. Conduct regular checks and audits for fire safety, electrical systems, and general maintenance. Support the execution of in-mall events, promotions, and seasonal decor activities. Ensure compliance with mall policies, SOPs, and statutory requirements. Manage staff rosters and ensure manpower availability during peak hours. Required Skills: Strong knowledge of mall or retail operations Good communication and interpersonal skills Experience in vendor and facility management Problem-solving and conflict-resolution abilities Hands-on experience in housekeeping and security coordination Qualifications: Graduate 36 years of relevant experience in mall, retail, or facility operations

* Running day to day operation of multiple outlets * Delivering on AOP and profitability of the stores * Upholding highest level of brand standards and customer satisfaction * Ensuring safety, security and good audit score on all parameters Required Candidate profile You should be somebody with minimum 7+ years of experience in customer facing roles. Entrepreneurial mindset and agility apart from good Customer Service and People Management skills.

Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget, Oversee mall operations, Customer relations, Team management. planning and execution of new plans for betterment and growth

Job and Responsibilities Mall operations during night shift, ensuring smooth day-to-day functioning of the property. Manage mall operations in night, including facility management, property management, and security operations. Oversee housekeeping services to ensure cleanliness and maintenance of the mall premises. Coordinate with staff / contractors for fit outs, renovations, and repairs as needed. Ensure compliance with safety regulations and maintain a secure environment for customers. Monitor CCTV cameras and respond promptly to any incidents or issues. Oversee facility management, including maintenance, repairs, and renovations. Roles and Desired Candidate Profile 5-10 years of experience in mall management or related field (operations, property management). B.Tech/B.E. degree in relevant discipline (Civil, Electrical or Mechanical) would be first preference. Candidate would be prefer nearby job location or willing to relocate. Perks and benefits No bar for right candidate

Role & responsibilities Support the store manager for smooth functioning & performance of the store overall. Supervise store work flow from physical inventory to cash point , identify & suggest effective measures to control pilferage. Inventory Management Customer Service Store merchandising Process checking Motivating co- workers and improving efficiency Facilitate smooth circulation of footfalls on the shop floor & ensure quick checkout in pick hours Analyzing & studying the Fast Moving SKU, Slow Moving SKU & Dead Stocks

Responsibilities: * Maintain store cleanliness & organization * Assist with inventory management * Provide exceptional customer service * Uphold company values & policies * Process sales, manage returns & exchanges

Roles and Responsibilities Manage technical services, including MEP (Mechanical, Electrical, Plumbing) systems, chillers, HVAC engineering, fire fighting, and utility maintenance. Coordinate with various stakeholders to resolve technical issues related to facility management. Ensure compliance with safety regulations and standards for fire fighting systems and other critical equipment. Develop and implement effective strategies for maintaining high levels of customer satisfaction through efficient service delivery. Desired Candidate Profile 4-7 years of experience in facility management or a related field. Diploma/B.Tech/B.E. degree in Electrical or relevant discipline. Strong knowledge of HVAC systems, chiller operation & maintenance; familiarity with Mall Management software an added advantage.

Senior Officers & Department Managers Roaster Management Floor management Customer Satisfaction Team supervision Looking for people with Experience: Minimum 4 years Industry: Garments,QSR,Apparel,Manufacturing,Logistics,Automobiles Qualification : Graduate / Diploma Job Location: Anywhere in Karnataka Age: Up to 32 years Date of Walk In: 24.06.2025 Day: Tuesday Time: 10:00 AM. to 06:00 P.M. Address : Avenue Supermarts Limited- 1st A Main Road, Karnataka Housing Board, Behind Jnana Jothi College, Yelahanka, Bangalore- 560064 Rush Your CV hardika.purohit@dmartinda.com