Senior Officer - IT

Experience -

Qualification -

Responsibilities

• Gather, validate, and document user requirements for SAP enhancements, reports, and additional developments.
• Provide functional support in SAP SD, PP, MM module, with working knowledge of QM and FICO integration points.
• Ensure effective handling of SAP Change Request life cycle – from requirement gathering, testing in DEV/Quality, to deployment in Production.
• Support SAP Master Data Management (MDM) uploads with accuracy and timeliness.
• Collaborate with SAP support partners for incident resolution, upgrades, and enhancements.
• Coordinate with functional leads (MM, QM, SD, PP, FICO, Finance, Logistics, Marketing, Projects) to ensure smooth business process operations.
• Perform Unit Testing / Integration Testing / UAT coordination before moving changes to production environment.
• Act as Project Coordinator for cross-functional SAP-related initiatives, ensuring timely execution and stakeholder alignment.
• Maintain compliance with pharmaceutical IT regulations (Data Integrity, GxP, Audit Trail, Validation).
• Prepare and maintain documentation (Change Requests, Test Scripts, SOPs, Training materials).
• Conduct end-user training sessions and provide ongoing support for SAP-related issues.
• Proactively identify process gaps, suggest improvements, and work on continuous improvement initiatives.
• Ensure adherence to IT Governance, Change Management, and Audit standards.

DESIRED SKILLS

• SAP certification(s) in MM / SD / PP / QM / FICO or S/4HANA preferred.
• Good understanding of inter-module integration and SAP landscape (DEV, QAS, PRD).
• Knowledge of GxP, GMP, Data Integrity, 21 CFR Part 11, EU Annex 11 compliance requirements.
• Hands-on experience with project coordination, testing (Unit, Integration, UAT), and documentation (SOPs, CRs, Test Scripts).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication, stakeholder management, and end-user training skills.
• Ability to handle multiple priorities under strict timelines while ensuring compliance and quality.