Senior Officer - Credit Collections

About Times Internet

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

About Role:

A Billing Manager with 3 to 7 years of experience in customer service, banking, media, or advertisement. The Billing Manager will be responsible for overseeing all aspects of the billing operations, ensuring accuracy, compliance, and high service standards for both internal and external customers. The role requires a detail-oriented individual who can handle high volumes of transactions, work closely with the finance, sales and operations teams, and ensure compliance with company policies and statutory requirements.

Work Responsibilities:

• Submit client invoices in line with contracts and media campaigns.
• Coordinate with the finance, sales and client success teams.
• Reconcile billing discrepancies, resolve client queries, and escalate issues when necessary.
• Monitor key billing metrics and provide reports to management, showing performance and identifying areas for improvement.
• Maintain accurate financial records and update billing databases.
• Ensure compliance with taxation (GST, TDS, etc.) and other statutory requirements.
• KYC and Vendor Onboarding process as per set SOP.
• Support annual audits by providing necessary billing and payment records.
• Develop and implement billing policies and procedures to align with industry best practices and regulatory requirements

Skills and Eligibility

• Analytical thinking
• Time management
• Team collaboration
• Client service orientation
• Integrity and confidentiality
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3 -7 years’ experience within customer service, banking, media, or advertising sectors.
• Strong knowledge of invoicing, taxation, and compliance requirements.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities, with proven conflict resolution and customer service expertise.
• Proficiency in MS Excel and accounting/billing software
• Attention to detail, numerical accuracy, critical thinking, and analytical skills for resolving complex billing issues and to meet deadlines