Senior Office, Specialist, Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Requirements

Responsibilities

• Process various trade finance transactions including letters of credit, guarantees, Export collections and documentary credits, BCIA, RA disbursement
• Perform inward and outward processing of trade transactions such as receipt and delivery of documents, payment processing and reconciliations
• Assist in processing of various loan transactions including disbursements, repayments and interest calculations
• Manage processing of current accounts including deposits, withdrawals, transfers and account reconciliations
• Ensure compliance with know-your-customer (KYC) and anti-money laundering (AML) procedures
• Reconcile nostro accounts on a regular basis to resolve any discrepancies
• Collection of drawdown request and raising disbursement request in system, document management and archival.
• Proficient in using Microsoft office applications.
• Team player with strong work ethic and attention to detail.
• Strong interpersonal skills and written and verbal communication.
• Signature verification and ensuring the documents are in order.
• Liaison with RM / Customer service manager for resolution of any client issues / challenges in loan processing.
• Ensure coordination with Compliance, regulators, and auditor teams for reporting as required by IFSCA Regulations.
• Respond to Ad-Hoc regulatory demand and act s single point of point for support functions including compliance, legal, technology and other teams

Required Experience

• Excellent Client / Customer management skills, business orientation.
• Capable for handling trade finance
• Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis.
• Sound experience in Loan operation and syndicated loans.
• Good understanding of Foreign loans Benchmarked under Reference rate like SOFR , ESTR etc
• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries
• A positive and attitude to work in a team and provide proper assistance and support to the team as required.
• Prior experience of managing GIFT city Branch operations would be preferred.
• Proficiency in Microsoft Office applications
• Familiarity with bank reconciliation and payment processing systems
• Ability to multi-task and work independently under time pressure
• Commitment to integrity, accuracy and compliance
• Experience in the Gift City would be an advantage

Education / Preferred Qualifications

• Graduate / Post Graduate
• Overall experience of 3 to 8 years in the Financial Services industry.

Core Competencies

• Good analytical skills, detail oriented, keen eye to detect and analyse gaps
• Excellent communication, interpersonal skills and collaborative approach.
• Understanding of Loan processes including regulatory guidelines/requirements
• Clear understanding of banking products, systems, controls, capabilities, and limitations

DBS India - Culture & Behaviors

• DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
• Demonstrate Business Performance through PRIDE Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity

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