Senior MS Dynamics 365 Developer - Full remote - contractor in USD

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience.

We are looking for a motivated contractor. Candidates need to be fluent in English.

Tasks and responsibilities:

• Basic configuration and setup for the new/existing Service desk/Business unit;
• Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate;
• Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework;
• Creating dashboards and reports using standard OOB feature or Power BI;
• Building Custom Application using PowerApps;
• Configuring queues and routing rules like skill, content area, agent availability for auto triaging
• Building multiple channel capabilities like Email, Web, portal, etc.;
• Building Self Service/Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries;
• Building Integrations with ESB Service, Flat files, and other internal applications;
• Perform unit testing and support integration testing and fix defects and issues in a timely manner;
• Support and maintain the production environment, fix issues raised by the business users;
• Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing;
• Support and maintain the production environment, fix issues raised by the business users;
• Analyze and document the impact of any new change request or fix requested by the business users
• Provide troubleshooting/technical support;
• Actively participate in design and analysis sessions to ensure sound team decision-making;
• Support system and user acceptance testing activities, including issue resolution;
• Complete technical documentation to ensure system is fully documented;
• Share best practices and lessons learnt from past implementation efforts;

Profile:

• Bachelor or Master degree;
• The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps;
• +8 years of relevant experience in design and development of MS Dynamics, Power Platform based solutions;
• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service;
• Proficiency in designing, developing and implementing business processes, plugins and workflows;
• Experience in designing and creating custom entities and relationships between those entities;
• Experience in handling multiple business unit with data segregation and cross BU access/roles;
• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint;
• Experience of software development using Microsoft .Net, C#, JSON and jQuery;
• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps;
• Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal);
• Experience in developing automations using Power Automate and Power Apps;
• Experience in developing application which can be published to Azure;
• Experience in handling huge volumes of case and email records;
• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application
• Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD;
• Experience in designing and automating the survey forms using MS Forms Pro is a plus;
• Experience in developing self service portals using Power Apps/Portals is a plus;
• Experience in developing Power BI Dashboards & Reports is a plus;
• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus;
• Fluent in English;