Senior Manager Talent Acquisition

Role & responsibilities

1. Strategic Hiring Management

• Lead and execute

  high-volume hiring

  for entry-level roles (e.g., Customer Support, Sales, and Back-office operations) across domestic BPO processes.
• Develop and implement effective

  mass hiring strategies

  , including campus drives, walk-ins, job fairs, and vendor partnerships.
• Ensure

  hiring targets

  are met within defined timelines, budgets, and quality parameters.

2.Team Leadership

• Manage and mentor a team of

  recruiters, sourcing specialists, and coordinators

  focused on entry-level hiring.
• Monitor team performance metrics such as offer-to-join ratio, TAT (Turnaround Time), and cost-per-hire.

3.Stakeholder Management

• Partner closely with operations, HR business partners, and training teams to ensure seamless candidate deployment.
  
• Build relationships with

  external hiring partners, colleges, and job boards

  for sustainable talent pipelines.
• Regularly update senior leadership on hiring progress, challenges, and market trends.
  .

Preferred candidate profile

• Only Diversity (Female) candidates ** Mandatory**

• 10-15 years of total experience in Talent Acquisition, with at least

  5+ years in a high-volume hiring leadership role

  within the

  Domestic BPO / Contact Center industry

  .

• Immediate Joiners Preferred

• Proven experience in handling

  pan-India entry-level recruitment

  (voice, non-voice, or blended processes).

Skills & Competencies:

• Strong understanding of

  domestic BPO hiring dynamics

  , sourcing channels, and candidate behavior.
• Excellent

  stakeholder management, negotiation, and communication

  skills.
• Data-driven mindset with proficiency in

  Excel, dashboards, and ATS tools

  .
• Ability to

  work in a fast-paced, target-driven environment

  .
• Strong people management and

  team motivation

  capabilities.
• Flexibility to travel for hiring drives and vendor management.