Senior Manager - Service Line

As a Senior Manager - Service Line, your role will involve managing the service line operations, ensuring delivery excellence, and driving growth within the business unit. You will be a strategic leader with experience in service line management, client relationship building, operational efficiency, and team leadership. Collaboration with cross-functional teams and stakeholders will be essential to ensure that service offerings meet client needs and align with the organization's overall strategic goals. **Key Responsibilities:** - **Service Line Leadership:** - Lead strategic initiatives for the service line, including expansion, service offerings, and operational improvements. - **Client Relationship Management:** - Build and maintain strong relationships with key clients, understand their needs, and ensure effective service delivery. Act as the primary point of contact for escalated client issues. - **Operational Excellence:** - Oversee day-to-day operations to ensure seamless delivery and monitor KPIs and performance metrics for efficiency, productivity, and cost-effectiveness. - **Financial Management:** - Manage the service line budget, ensure financial performance and profitability, provide forecasts, budgets, and reports on financial metrics, and deliver services within the allocated budget. - **Team Leadership & Development:** - Lead, mentor, and develop a high-performing team, set performance goals, and facilitate professional growth through training and development opportunities. - **Service Innovation & Development:** - Identify new trends, technologies, and opportunities to innovate service line offerings to meet client needs and industry standards. - **Cross-Functional Collaboration:** - Work closely with other departments to ensure alignment on client needs, service offerings, and business objectives. - **Compliance & Risk Management:** - Ensure services comply with regulatory standards, contractual agreements, and quality control processes. Actively manage risks and implement mitigation strategies. - **Reporting & Analysis:** - Provide regular updates to senior management on service line performance, client satisfaction, financial results, and strategic initiatives. **Qualifications & Experience:** - **Education:** - Bachelor's degree in Business Administration, Management, or a related field. A master's degree or relevant certifications are a plus. - **Experience:** - Minimum 15 years of experience in a similar role or in Operations and Delivery, with a proven track record in driving operational excellence, client satisfaction, and team leadership. Experience in US healthcare (Medical Coding) is mandatory. **Skills & Competencies:** - Strong leadership and people management skills. - Excellent communication, negotiation, and interpersonal skills. - In-depth understanding of service line management, operational processes, and service delivery models. - Financial acumen with experience in managing budgets and financial performance. - Ability to handle complex client issues and deliver customized solutions. - Proven ability to think strategically and execute tactically. - Strong problem-solving and analytical skills. This job requires strategic thinking, a client-centric approach, leadership, financial management, service innovation, communication, and problem-solving skills.,