SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly in ating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, ital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for reconciliation of the payment transactions posted on the mainframe. This involves daily reconciliation of all funds and transactions, determining discrepancies and highlighting the same to concerned stakeholders to mitigate financial risks for the organization. Further manage the reconciliation for penny drop & penny Fetch transactions.
Role Accountability
- Process, control, confirm and reconcile the transactions for all payments
- Design and get the process approved for reconciling transactions and sum y level funds closely with finance.
- Obtain sound understanding of a wide range of financial products and kets as well as a broad knowledge of all systems.
- Respond promptly to the deliverables raised by the management, vertical leader
- Assist in the development and execution of tracking and reporting of remittances processes
- Manage the reconciliation of the daily inflow vs the daily posted data
- Maintain the documented records for the error received, sharing the RCA and Exceptions to be raised and cured on immediate basis.
- Maintain team procedures/ process / compliance process for payments/ MEMI / BBPS process. Provide regular management reporting to seniors / management
- Prepare and publish periodic dashboards and MIS, support internal and external processes and workflows, suggest improvements based on data analysis
- Identify duplicate transactions / multiple transactions and highlight to the management - Build stringent systemic controls to ensure defect free and fully automated processes
- Formulate the chargeback process with the network for the payment transactions
- Audit the suspense / transaction file / rejects transactions with the V+ posting
- Ensure payment information is accurate and precisely stated on all the customer linked channels and ensure accurate information is communicated through SMS to the customer
- Work with IT team and project managers on the key projects that are re-shaping the exception identification, communication and resolution models
- Ensure process documentation and compliance adherence
- Responsible for respective agreement closure.
- SVCL itoring basis the SLA Defined.
Measures of Success
- Automation as per MOU
- Adherence to timelines and budget in new technology deployment
- No. of complaints related to payment not received (Open Recon Items)
- No. of process enhancement initiatives recommended
- Adherence to operational SLAs (Recon TAT, Recon Coverage, Open item Closure TAT etc.)
- No. of adverse observations in internal/external audit
- Timely and accurate reporting of MIS/ business dashboards
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Understanding of core systems like V+/Cardone
- Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc.)
Competencies critical to the role
- Stakeholder Management
- Analytical Ability
- Detail orientation
- Process Orientation
- isiveness
Qualification
Post Graduate/Graduate in any Discipline
Preferred Industry
BFSI
