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Narayana Health (NH)
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Senior Manager

Senior Manager

Narayana Health (NH)

6 - 9 years

8 - 11 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

partner management market development market analysis service excellence strategic planning medical tourism business strategy continuous improvement operations international business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose and Scope

To lead and expand Narayana Health s international patient services and medical value travel business with a strong focus on Africa. The role involves developing partnershipsdriving patient acquisitionand ensuring seamless end-to-end patient experiences while building the hospital s brand internationally.

Key Responsibility Statement

1. Business Development & Partnerships

Identify and pursue new business opportunities across Africa and other focus geographies.
Build and sustain relationships with hospitalsmedical institutionsgovernment bodiesfacilitatorsembassiesand referral networks.
Develop corporate tie-ups and strategic collaborations to increase patient inflow and strengthen Narayana Health s global footprint.

2. International Patient Acquisition & Services

Drive patient acquisition through effective engagement with local partners and referral channels.
Ensure seamless coordination of the patient journey including visa supporttravel assistancetreatment planningand discharge follow-up.
Collaborate with clinical and non-clinical teams to deliver superior patient experience across all touchpoints.

3. Market Development & Brand Promotion

Promote Narayana Health as a leading medical value travel destination in African and other international markets.
Plan and execute roadshowsdigital campaignsoutreach programsand patient education initiatives.
Monitor competitor activities and market trends to provide insights for business strategy and differentiation

4. ReportingTraining & Continuous Improvement

Prepare regular reports on business performancepatient inflowand market development.
Train internal teams on international patient care protocols and cultural sensitivity.
Capture patient feedbackanalyze improvement opportunitiesand drive corrective measures.

Educational qualifications/Certification

Graduate in any disciplie

MBA/PG in MarketingHealthcareor International Business preferred.

Relevant experience

6 - 9 years

of experience in international business developmentmedical tourismor healthcare serviceswith strong exposure to African markets

Threshold skills and capabilities required to execute the role (Functional & Behavioural)

Functional

International business development & partner management.
Patient service excellence & operational coordination.
Market analysisstrategic planningand reporting.

Behavioural:

Strong interpersonal and cross-cultural communication.
Ability to work independently with accountability.
Proactiveempatheticand results-oriented mindset.

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Narayana Health (NH)

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Senior Manager