Senior Manager / Manager - Business Development (CRM)

Role & responsibilities:

• Build and maintain strong, trusting relationships with clients in the Coal & Power industry.
• Understand client requirements, preferences, and objectives related to coal logistics, and proactively identify opportunities to add value and meet their goals.
• Serve as the main point of contact for assigned client accounts, communicating regularly to provide updates, address concerns, and gather feedback.
• Monitor key performance indicators (KPIs) such as on-time delivery, inventory levels, and transportation costs, and take proactive measures to address any issues or concerns.
• Managing strong relationships with Maintaining close Liaison, Correspondence and Communication with Business counterparts with regards to the requirements.
• Coordination with various departments for fulfilment of commercial contractual arrangements.
• Conducting market research and identifying potential clients.
• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.

Preferred candidate profile

• Minimum 10-15 years in Client coordination, project management, Commercial coordination in similar industry with strong acumen in commercial (CRM) aspects of the business.
• Experience in coal logistics or related sectors such as CHP, Power, Energy is highly desirable.
• Strong understanding of CRM principles, methodologies, and technologies.
• Ability to manage multiple government & private projects concurrently.
• Ability to liaise with power clients, project managers and technical team leaders.
• Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
• Willingness to business travel in all over India related to project execution.
• Team Management Skills
• Decision Making Skills
• Strong presentation and business analysis skills.
• Communication skills and other Management skills.
• Language known for communication - Tamil language for Chennai location .